Lounge Server

Sunnyvale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Exact $17.55

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Bonuses

Tips

Job Description

Rosewood Sand Hill is a luxury hotel located in Menlo Park, California, nestled on 16 acres of pristine property in the heart of Silicon Valley. Established in 2009, this five-star hotel is a favored retreat for Bay Area executives, entrepreneurs, local residents, and visitors seeking an exceptional experience. The property boasts historic California ranch-style architecture, fragrant gardens, and breathtaking views of the Santa Cruz Mountains, creating a serene and picturesque atmosphere that appeals to a diverse clientele. The hotel features 121 elegantly appointed guest rooms designed for relaxation and rejuvenation, complemented by resort-like amenities and high-quality service, ensuring an unforgettable... Show More

Job Requirements

Must be able to exert physical effort in transporting 20 pounds, endure various physical movements throughout work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding
Ability to perform job functions with attention to detail, speed, and accuracy
Ability to prioritize, organize and follow-up
Ability to be a clear thinker, remain calm and resolve problems using good judgment
Ability to follow directions thoroughly
Ability to understand a guest’s service needs
Ability to work cohesively with co-workers as part of a team
Ability to work with minimal supervision
Maintain confidentiality of guest information and pertinent hotel data
Ability to work an 8–12-hour shift in hot, noisy, and sometimes close conditions
Ability to use all senses to ensure quality standards are met
Ability to differentiate dates
Ability to operate, clean and maintain all equipment required in job functions
Ability to comprehend and follow recipes
Ability to work well under pressure of meeting production schedules and timelines for guests' hot food orders
Ability to maintain good coordination
Must speak, read, and write English, with fluency in other languages preferred

Job Qualifications

Diploma/Some college or an equivalent combination of education and work-related experience
Must have a current and valid Food Handler Certification
Must have a current and valid Responsible Beverage Service Certification and Alcoholic Beverage Control (ABC) Server ID
Minimum 21 years of age to pour alcoholic beverages

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on a daily basis
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code of the bar
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware, and garnishes in the bar
Maintain knowledge of the characteristics and description of every wine/champagne by the glass and major wines on the wine list
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish, and method of presentation
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons, and drunk driving
Maintain complete knowledge of VIPs as determined by Hotel
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
Maintain complete knowledge of P.O.S. and manual systems
Complete opening side duties as assigned, including checking quality and amount of all bar stock and supplies using checklist, folding napkins, requisitioning supplies and transporting from storeroom to bar, setting tables according to service standards, setting up condiments and non-alcoholic beverages, ensuring sufficient supply of silverware, glassware, and chinaware for service, preparing some cold food items, checking cleanliness and condition of assigned station and service areas, setting upside station with supplies and equipment, and setting up and checking all equipment needed for table side service
Follow up on special arrangements to ensure compliance
Take guests’ food and beverage orders utilizing suggestive selling techniques
Record and input guest orders following departmental service procedures and ensure transmission of food orders is verified by kitchen
Communicate additional meal requirements and special requests to the kitchen
Prepare all Table Side dishes and drinks
Check storage areas for proper supplies, organization, and cleanliness
Legibly document orders when system is down and distribute food orders to kitchen
Retrieve all alcoholic beverage items from bar and serve to guest in accordance with departmental standards
Open and serve wine/champagne bottles as per standards
Serve all food courses and non-alcoholic beverage items to guests according to standards
Anticipate guests' needs, respond promptly, and acknowledge all guests regardless of workload or time of day
Maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to accurately respond to guest inquiries
Handle guest complaints following the six-step procedure ensuring guest satisfaction
Monitor and maintain cleanliness, sanitation, and organization of assigned station and service areas
Guide the activities of the assigned Server Assistant for optimum guest service
Present guest checks and process payments through the Cashier
Adhere to payment, cash handling and credit policies/procedures
Collect and report tips at end of shift
Complete closing side duties including proper storage of reusable goods, breakdown of goods per standards, cleaning equipment, restocking items, and managing condiments
Exhibit a friendly, helpful, and courteous manner when dealing with guests and employees
Perform all other duties as required.

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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