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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
401(k)
Health Insurance
Dental Insurance
Vision Insurance
Health savings account
Flex Spending Account
Paid Time Off
Education Reimbursement
Job Description
Montana's Best Casinos is a renowned establishment within the gaming and entertainment industry, committed to offering a dynamic and enjoyable experience to its patrons. Known for creating a comfortable and fun environment, the company prides itself on personalized customer service where every guest is known by name and their needs are anticipated and met proactively. As an integral part of Montana's vibrant casino scene, Montana's Best Casinos emphasizes a high standard of service, operational excellence, and a team-oriented culture that fosters both professional growth and an enjoyable workplace. The company values motivated and outgoing team members who are passionate about... Show More
Job Requirements
- high school diploma or equivalent
- relevant experience in customer service or hospitality preferred
- strong leadership abilities
- excellent communication skills
- ability to work 40 hours a week
- valid Montana driver’s license
- capability to handle administrative and supervisory duties
- ability to prioritize and manage multiple tasks
- professional demeanor
- availability for monthly team meetings
- access to a phone or messaging device for contact
Job Qualifications
- high school diploma or equivalent
- previous experience in hospitality or casino operations preferred
- strong leadership and supervisory skills
- excellent customer service and communication abilities
- knowledge of casino operations standards and policies
- proficiency in inventory management
- ability to perform administrative tasks including audits and payroll
- problem-solving and multitasking skills
- valid Montana driver’s license
Job Duties
- be responsible for customer service and supervisory decisions consistent with casino operations standards
- assist in planning, leadership, organizing, and follow up on controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotional programs, and monitoring competitors
- set the proper example for co-workers in professionalism, attitude, and teamwork
- maintain overall maintenance and cleanliness of lounge
- hire, discipline, and promote employees while controlling turnover
- conduct oneself professionally with customers, employees, vendors, and management
- know and perform duties of floor runner, bartender, bookkeeper, and assistant manager
- ensure security of location and company assets
- troubleshoot, repair, and reset signage
- supervise, hire, train, orient, and develop succession plan for staff
- redirect employees including career guidance and discipline
- maintain attendance and cash logs and create schedules
- prioritize, organize, delegate, and follow up on tasks
- perform administrative tasks including audits, bookkeeping, payroll, record maintenance, ordering, invoicing, advertising, public relations, deposits, and report writing
- enter service forms and audit gaming machines
- prepare and complete liquor orders, check deliveries, stock liquor store, and maintain compliance with liquor audits
- submit paperwork to corporate office
- enforce company policies and delegate duties to avoid overtime
- work 40 hours a week and hold monthly team meetings
- manage inventory including pricing, stocking, and auditing of bar and liquor store
- order casino merchandise and invoice
- monitor Real Rewards activity and customer tiers
- maintain accurate liquor pricing and balance analysis reports
- coordinate with corporate on promotions and monitor staff participation
- ensure a safe environment for employees and customers
- provide exceptional customer service and handle complaints professionally
- maintain and repair gaming machines and bar equipment
- keep liquor running book accurate
- maintain valid Montana driver’s license and perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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