LOUNGE MANAGER TRAINEE

Missoula, MT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health savings account

Flex Spending Account

Paid Time Off

Education Reimbursement

Job Description

Montana's Best Casinos is a renowned establishment within the gaming and entertainment industry, committed to offering a dynamic and enjoyable experience to its patrons. Known for creating a comfortable and fun environment, the company prides itself on personalized customer service where every guest is known by name and their needs are anticipated and met proactively. As an integral part of Montana's vibrant casino scene, Montana's Best Casinos emphasizes a high standard of service, operational excellence, and a team-oriented culture that fosters both professional growth and an enjoyable workplace. The company values motivated and outgoing team members who are passionate about service and leadership, dedicated to delivering superior customer experiences in a safe and well-maintained environment.

The position of Lounge Manager in Training at Montana's Best Casinos presents an exciting opportunity for individuals seeking to develop their management and leadership skills in the hospitality and casino operations sector. This full-time role is designed to groom candidates through comprehensive hands-on experience and supervisory responsibilities that cover a wide array of operational areas within the lounge and casino setting. The role requires overseeing customer service quality, adhering to casino operations standards, managing controllable expenses, increasing sales, and ensuring the security and proper maintenance of company assets. Responsibilities include hiring and training employees, enforcing company policies, and fostering a professional atmosphere that supports employee development and retention. Additionally, the Lounge Manager in Training is tasked with operational duties such as managing promotional programs, performing administrative tasks including audits and payroll, maintaining inventory and merchandise, and ensuring compliance with state regulations for liquor and gaming. This role demands a proactive, organized, and resourceful individual capable of prioritizing multiple tasks and adapting to dynamic work environments. Successful candidates will contribute significantly to growing location revenue, maintaining high customer satisfaction levels, and supporting corporate and community initiatives. Montana's Best Casinos offers a comprehensive benefits package including 401(k), health, dental, and vision insurance, health savings and flex spending accounts, paid time off, and education reimbursement, underscoring their commitment to employee well-being and career advancement. This role is an excellent stepping stone for professionals eager to build a long-term career within the gaming and hospitality industry with a reputable and inclusive employer that values diversity and equal opportunity.

Job Requirements

high school diploma or equivalent
relevant experience in customer service or hospitality preferred
strong leadership abilities
excellent communication skills
ability to work 40 hours a week
valid Montana driver’s license
capability to handle administrative and supervisory duties
ability to prioritize and manage multiple tasks
professional demeanor
availability for monthly team meetings
access to a phone or messaging device for contact

Job Qualifications

high school diploma or equivalent
previous experience in hospitality or casino operations preferred
strong leadership and supervisory skills
excellent customer service and communication abilities
knowledge of casino operations standards and policies
proficiency in inventory management
ability to perform administrative tasks including audits and payroll
problem-solving and multitasking skills
valid Montana driver’s license

Job Duties

be responsible for customer service and supervisory decisions consistent with casino operations standards
assist in planning, leadership, organizing, and follow up on controllable expenses, sales increases, inside gross margin, security and control of corporate funds, shortage controls, promotional programs, and monitoring competitors
set the proper example for co-workers in professionalism, attitude, and teamwork
maintain overall maintenance and cleanliness of lounge
hire, discipline, and promote employees while controlling turnover
conduct oneself professionally with customers, employees, vendors, and management
know and perform duties of floor runner, bartender, bookkeeper, and assistant manager
ensure security of location and company assets
troubleshoot, repair, and reset signage
supervise, hire, train, orient, and develop succession plan for staff
redirect employees including career guidance and discipline
maintain attendance and cash logs and create schedules
prioritize, organize, delegate, and follow up on tasks
perform administrative tasks including audits, bookkeeping, payroll, record maintenance, ordering, invoicing, advertising, public relations, deposits, and report writing
enter service forms and audit gaming machines
prepare and complete liquor orders, check deliveries, stock liquor store, and maintain compliance with liquor audits
submit paperwork to corporate office
enforce company policies and delegate duties to avoid overtime
work 40 hours a week and hold monthly team meetings
manage inventory including pricing, stocking, and auditing of bar and liquor store
order casino merchandise and invoice
monitor Real Rewards activity and customer tiers
maintain accurate liquor pricing and balance analysis reports
coordinate with corporate on promotions and monitor staff participation
ensure a safe environment for employees and customers
provide exceptional customer service and handle complaints professionally
maintain and repair gaming machines and bar equipment
keep liquor running book accurate
maintain valid Montana driver’s license and perform other duties as assigned