Lounge Manager

Le Colonial - Denver is a distinguished restaurant renowned for bringing a refined French-Vietnamese dining experience to the Denver area. Part of the prestigious Le Colonial brand, this establishment prides itself on offering high-quality cuisine, exceptional service, and an elegant ambiance that captivates both locals and visitors alike. The restaurant combines traditional recipes with modern culinary techniques to create a unique menu that appeals to a diverse clientele. Known for its warm hospitality and attention to detail, Le Colonial Denver has carved out a reputation as a premier dining destination in the region, where guests can enjoy a memorable meal in an inviting atmosphere.

The role of the Lounge Manager at Le Colonial Denver is integral to maintaining and elevating the restaurant’s reputation for excellence. Reporting directly to the General Manager (GM), the Lounge Manager is tasked with overseeing all lounge operations to ensure that the highest corporate standards of service are consistently met. This position calls for a dynamic leader who excels in guest interaction, team management, and operational coordination. The Lounge Manager is pivotal in creating a welcoming environment where guests feel valued from the moment they enter until their departure.

Key responsibilities include managing the lounge host stand, circulating throughout the lounge to maintain constant communication with servers and captains, and ensuring smooth reservation and seating processes using tools like OpenTable. The Lounge Manager must have a thorough understanding of all front-of-house roles and systems, including Silverware, and possess comprehensive menu and beverage knowledge. In addition to operational duties, the role requires supervising and coaching front-of-house staff, maintaining the restaurant’s ambiance—covering lighting, music, cleanliness, and hygiene—and acting as a liaison between kitchen and floor staff to address special requests and service updates.

The position is active and physically demanding, requiring the manager to be present during shift transitions, conduct pre-shift meetings, and assist with administrative tasks such as scheduling through HotSchedules and managing the wine and beverage program, including ordering and inventory. The Lounge Manager also plays a critical role in team development by coaching staff and participating in the hiring process, working closely with the GM and Assistant General Manager (AGM).

Candidates for this position should bring prior customer service experience, strong leadership skills, excellent communication abilities, and a team-oriented mindset. The role demands physical stamina and organizational expertise to handle the varied responsibilities within a fast-paced restaurant environment. Familiarity with bar operations and head bartender duties, including customer service, budgeting, and staff motivation, is highly beneficial. The role requires flexibility, as long hours and varying schedules are common based on business needs.

Overall, the Lounge Manager at Le Colonial Denver is a leadership position that combines operational management, exceptional guest relations, and team coordination to enhance the restaurant’s success and deliver an unparalleled dining experience.