Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $97,000.00
Work Schedule
Standard Hours
Benefits
401(k)
Dental Insurance
Health Insurance
Life insurance
Paid Time Off
Retirement Plan
Tuition Reimbursement
Vision Insurance
Job Description
Swissport is a global leader in aviation services, providing Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Established as a key player in the aviation industry, Swissport prides itself on delivering consistent and tailor-made solutions that enhance the customer experience worldwide. The company operates across numerous international airports, making it a trusted partner for airlines and travelers alike. With a firm commitment to excellence, safety, and innovation, Swissport continues to expand its footprint while maintaining high standards of service.
A vital part of Swissport’s offering is its network of over 50 airport lounges, branded as "Aspire Lounges," which serve as premium havens for travelers seeking comfort, convenience, and quality service before their flights. Aspire Lounges are designed to deliver a relaxing environment that is more than just a typical café or restaurant. Guests benefit from a wide range of amenities including extensive menu selections, a full bar, showers, on-site restrooms, dedicated business areas, and complimentary WiFi. These lounges operate 365 days a year, from early morning hours to midnight, ensuring accessibility and comfort for all travelers regardless of their reason for flying.
The role at Swissport involves managing the day-to-day operations of these lounge facilities with a primary goal of delivering an exceptional guest experience while ensuring operational efficiency and safety. This full-time position offers an annual salary of $97,000 along with comprehensive benefits including health and dental insurance, life insurance, a 401(k) plan with company matching, paid vacation, sick time, and company holidays. Swissport is committed to fostering a positive work environment that values diversity, inclusion, and collaboration among its employees.
As a Lounge Manager, the successful candidate will be responsible for overseeing all aspects of lounge operations, focusing on quality, health, safety, and environmental activities to minimize risks and promote a safe workplace. This includes managing profit and loss centers, supervising a team of hourly employees, and ensuring staffing levels meet the demands of the lounge while maintaining a high standard of guest service. The role requires active engagement with guests to address any concerns promptly, thereby enhancing customer satisfaction. Additionally, the manager will play a key role in identifying and developing talent within the team through coaching and ongoing feedback.
Administrative tasks such as financial management, payroll accuracy, and personnel duties are also essential components of this role. Building and maintaining strong relationships with suppliers, airport administration, and other stakeholders is critical to the smooth functioning of the lounge. The manager will also be responsible for driving business growth through innovative sales strategies and creating a welcoming, clean, and discrimination-free environment that complies with all legal and company policies. This position is ideal for individuals with strong leadership skills, business acumen, and a passion for delivering outstanding customer experiences in the aviation sector.
A vital part of Swissport’s offering is its network of over 50 airport lounges, branded as "Aspire Lounges," which serve as premium havens for travelers seeking comfort, convenience, and quality service before their flights. Aspire Lounges are designed to deliver a relaxing environment that is more than just a typical café or restaurant. Guests benefit from a wide range of amenities including extensive menu selections, a full bar, showers, on-site restrooms, dedicated business areas, and complimentary WiFi. These lounges operate 365 days a year, from early morning hours to midnight, ensuring accessibility and comfort for all travelers regardless of their reason for flying.
The role at Swissport involves managing the day-to-day operations of these lounge facilities with a primary goal of delivering an exceptional guest experience while ensuring operational efficiency and safety. This full-time position offers an annual salary of $97,000 along with comprehensive benefits including health and dental insurance, life insurance, a 401(k) plan with company matching, paid vacation, sick time, and company holidays. Swissport is committed to fostering a positive work environment that values diversity, inclusion, and collaboration among its employees.
As a Lounge Manager, the successful candidate will be responsible for overseeing all aspects of lounge operations, focusing on quality, health, safety, and environmental activities to minimize risks and promote a safe workplace. This includes managing profit and loss centers, supervising a team of hourly employees, and ensuring staffing levels meet the demands of the lounge while maintaining a high standard of guest service. The role requires active engagement with guests to address any concerns promptly, thereby enhancing customer satisfaction. Additionally, the manager will play a key role in identifying and developing talent within the team through coaching and ongoing feedback.
Administrative tasks such as financial management, payroll accuracy, and personnel duties are also essential components of this role. Building and maintaining strong relationships with suppliers, airport administration, and other stakeholders is critical to the smooth functioning of the lounge. The manager will also be responsible for driving business growth through innovative sales strategies and creating a welcoming, clean, and discrimination-free environment that complies with all legal and company policies. This position is ideal for individuals with strong leadership skills, business acumen, and a passion for delivering outstanding customer experiences in the aviation sector.
Job Requirements
- Must be able to pass TSA and FBI background checks
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions for all hourly positions
- Must be able to walk and stand during entire shift
- Frequent bending and stooping required
- Must be able to lift up to 30 lbs
- Must be able to read and write English
Job Qualifications
- Minimum 5 years of progressive management experience in restaurant or retail
- Possess business acumen and ability to manage P&L, budgets and financial projections and analysis
- Must be capable of performing all functions for all hourly positions
- Must be able to walk and stand during entire shift
- Must be able to read and write English
Job Duties
- Responsible for quality, health, safety, and environmental activities at the station with an objective of reducing employee injuries, aircraft, and equipment damage
- Manage all day-to-day lounge operations with a focus on delivering a great guest experience and speed of service
- Directly supervise and support all hourly team members
- Manage all profit and loss centers
- Frequently interact with guests
- follow up on any issues and complaints they may have to ensure guest satisfaction
- Determine current and future staffing needs in the lounge to ensure an adequate number of talented team members are available to deliver a great guest experience
- Identify and develop high potential team members and managers to fill future openings by providing ongoing and honest feedback, coaching and development
- Complete all financial and personnel/payroll related administrative duties in an accurate and timely way
- Build and cultivate strong relationships with suppliers, partners and airport administration
- Identify opportunities to drive sales, traffic and return visits with a 4-wall mentality
- Create a safe, clean and discrimination-free environment for all managers, team members and guests by ensuring all legal and company standards are met
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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