Lounge Concierge (Premium Customer Service)

Round Rock, TX, USA|Onsite

Job Overview

Compensation

Hourly

Range $22.00 - $30.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Medical insurance

Dental Insurance

Vision Insurance

401(k)

Paid training

Profit sharing

travel privileges

Job Description

Alaska Airlines, renowned for its commitment to exceptional customer service and innovation in the aviation industry, offers an exciting opportunity for service-oriented professionals seeking to excel in premium customer service roles. The company is a prominent player in the airline sector, known for its expansive network, dedication to sustainability, and focus on delivering top-tier travel experiences to its customers.

Located in Round Rock, Texas, this role is part of Alaska Airlines' vibrant team expanding in a key hub city that represents a strategic point for airline operations, aviation services, hospitality, and premium customer engagement. As a Lounge Concierge at Ala... Show More

Job Requirements

Minimum of 2 years of experience in premium customer service
At least 18 years of age
Legal authorization to work in the United States
Ability to stand for long periods
Exceptional verbal and interpersonal communication skills
Must pass all airport and TSA background checks
Flexibility to work varied shifts including mornings, evenings, weekends, and holidays

Job Qualifications

Minimum of 2 years in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
Exceptional communication skills
Proven ability to stand for prolonged periods
Familiarity with customer service in aviation or hospitality sectors
Must be at least 18 years old
Legal authorization to work in the United States

Job Duties

Warmly greet guests as they arrive at the lounge
Verify guest lounge access and eligibility
Assist guests with travel-related inquiries including re-bookings and seat changes
Maintain the lounge's clean, organized, and impeccable presentation
Provide expert knowledge on Alaska Airlines' premium products and services
Resolve guest issues and complaints in a solution-oriented manner
Collaborate with team members to ensure smooth lounge operations

Job Criteria

Experience

Mid Level (3-7 years)

Job Location

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