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Job Overview
Compensation
Hourly
Range $22.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges
Job Description
Alaska Airlines is a prominent and well-established airline company recognized for its commitment to excellence and superior customer service. With a strong presence in the aviation industry, Alaska Airlines operates numerous hubs across the United States, including a key location in New Rochelle, New York. The company prides itself on offering premium services that enhance the travel experience for its guests. Emphasizing quality, safety, and customer satisfaction, Alaska Airlines continues to expand its services and team in essential locations such as New Rochelle, supporting its mission to connect guests with authentic and caring service throughout their journey.
The Lounge C... Show More
The Lounge C... Show More
Job Requirements
- Must have a minimum of 2 years experience in premium customer service
- Must be at least 18 years old
- Must be legally authorized to work in the United States
- Must pass airport and TSA background checks
- Must be able to stand for long periods
- Must be flexible with shift schedules including mornings, nights, weekends, and holidays
- Must have excellent communication skills
Job Qualifications
- At least 2 years experience in a premium customer service role such as 4 or 5-star hotel concierge, premium airline lounge, or fine dining
- Exceptional communication skills
- Ability to stand for prolonged periods
- Strong problem-solving abilities
- Knowledge of airline lounge operations preferred
- Professional and hospitable demeanor
- Legally authorized to work in the US
Job Duties
- Greet guests warmly upon arrival
- Verify guest lounge access
- Assist guests with travel-related inquiries including re-bookings and seat changes
- Maintain the cleanliness and presentation of the lounge
- Provide expert knowledge of premium lounge products and services
- Resolve guest issues promptly and efficiently
- Ensure compliance with all airport and TSA security requirements
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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