Lounge Concierge (Premium Customer Service)

Alaska Airlines is a prominent and well-established airline company recognized for its commitment to excellence and superior customer service. With a strong presence in the aviation industry, Alaska Airlines operates numerous hubs across the United States, including a key location in New Rochelle, New York. The company prides itself on offering premium services that enhance the travel experience for its guests. Emphasizing quality, safety, and customer satisfaction, Alaska Airlines continues to expand its services and team in essential locations such as New Rochelle, supporting its mission to connect guests with authentic and caring service throughout their journey.

The Lounge Concierge role at Alaska Airlines, based in New Rochelle, NY, offers a unique opportunity for individuals passionate about delivering premium customer service. This flexible, contract position focuses on representing Alaska Airlines’ upscale lounge services, especially at the Alaska Lounge located in San Francisco International Airport (SFO). Ideal candidates will possess strong hospitality skills, a solution-oriented mindset, and an ability to manage high-end guest interactions with professionalism and warmth. This role is designed for those eager to engage first-class guests, oneworld elite members, and lounge members, ensuring their airport experience is smooth, enjoyable, and exceeds expectations.

As a Lounge Concierge, you will serve as the face of Alaska Airlines' premium lounge services. Your responsibilities will include greeting guests cordially, verifying lounge access efficiently, and assisting with travel-related inquiries such as seat changes and re-bookings. Maintaining the lounge’s immaculate presentation standards is also a key aspect of the role. This position values your expertise in premium service products and expects strong problem-solving skills to deliver quick and effective solutions to guest needs. Alaska Airlines provides a competitive compensation package ranging from $22 to $30 per hour, approximately $54.1k annually, along with attractive benefits such as medical, dental, vision insurance, 401(k), profit sharing, paid training, and travel privileges. This role demands full flexibility in scheduling, which includes early mornings, late nights, weekends, and holidays, reflecting the lounge’s daily operational needs.

Joining Alaska Airlines’ New Rochelle team means being part of a renowned company that invests in its employees and prioritizes career growth within the aviation, hospitality, and premium customer service sectors. This role is especially suitable for professionals with at least two years of experience in premium customer service environments such as 4 or 5-star hotels, premium airline lounges, or fine dining. The company’s inclusive culture and comprehensive benefits ensure that employees are supported both professionally and personally while providing guests with a memorable travel experience.