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Job Overview
Compensation
Hourly
Range $22.00 - $30.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k)
Paid training
Profit sharing
travel privileges
Job Description
Alaska Airlines is a major American airline known for its commitment to delivering exceptional customer service and a premium travel experience. With its headquarters in Seattle, Washington, Alaska Airlines stands out in the aviation industry due to its dedication to excellence, innovation, and hospitality. The airline operates an extensive network of domestic and international flights, serving millions of passengers yearly. At the core of its values is the focus on creating memorable experiences for its customers, with a strong emphasis on quality and care.
This job opportunity is for the role of Lounge Concierge based in Santa Clarita, CA, s... Show More
This job opportunity is for the role of Lounge Concierge based in Santa Clarita, CA, s... Show More
Job Requirements
- Be at least 18 years old
- Legally authorized to work in the US
- Ability to stand for long periods
- Pass all airport and TSA background checks
- Flexibility to work shifts including early mornings, late nights, weekends, and holidays
- Experience in 4 or 5-star hotel concierge, premium airline lounge, or fine dining preferred
Job Qualifications
- Minimum of 2 years experience in a premium customer service role
- Strong communication and interpersonal skills
- Expertise in hospitality or premium airline lounge services
- Ability to effectively manage guest interactions
- Proven problem-solving skills in customer service contexts
- Knowledge of airline products and travel procedures preferred
Job Duties
- Warmly greet guests and verify lounge access
- Assist with travel-related inquiries including re-bookings and seat changes
- Maintain the lounge’s impeccable presentation and cleanliness
- Provide expert knowledge on Alaska Airlines’ premium products and services
- Serve as a solution-oriented problem solver for guest concerns
- Support early morning, late evening, weekend, and holiday shift operations
- Uphold high standards of hospitality and customer care at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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