LOUNGE ASSISTANT MANAGER

Missoula, MT, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Night Shifts

Benefits

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Health savings account

Flexible spending account

Paid Time Off

Education Reimbursement

Job Description

Montana's Best Casinos is a premier entertainment destination dedicated to providing an exceptional gaming and leisure experience. With a strong commitment to customer satisfaction and operational excellence, our casino has become a favorite among locals and visitors alike. We pride ourselves on creating a welcoming and vibrant atmosphere where every guest feels valued and catered to with impeccable service. As part of Town Pump Inc., a respected leader in the hospitality and gaming industry, Montana's Best Casinos embodies a culture of professionalism, integrity, and inclusiveness. Our team works diligently to uphold the highest standards in casino operations while fostering a fun and engaging environment for both guests and employees.

We are currently seeking a motivated and outgoing Lounge Assistant Manager to join our dynamic team. This role is pivotal in ensuring the smooth running of our lounge operations, delivering outstanding customer service, and supporting the management team in various administrative and operational tasks. The Lounge Assistant Manager will be responsible for overseeing customer service during shifts, managing accounting decisions consistent with our casino operation standards, policies, and procedures, and assisting in planning, organizing, and follow-ups related to office procedures, vendor invoicing, data entry, and shortage controls. This position demands a professional with excellent leadership skills, an ability to multitask, and a passion for guest satisfaction. The ideal candidate will set the standard for teamwork, professionalism, and customer service, and be capable of stepping into a manager's role when necessary, handling payroll, inventories, scheduling, counseling, and other management responsibilities.

In addition, the Lounge Assistant Manager will handle phone screenings, maintain stock levels of office supplies, audit purchase invoices, and control casino assets and cash funds. They will meticulously complete daily casino reports, manage inventory adjustments, vendor relations, liquor orders, and ensure adherence to company and state regulations concerning liquor sales and storage. The position requires proficiency in preparing bank deposits, updating sales records, and maintaining casino safety protocols. Flexibility to work nights, weekends, and holidays is essential, as is the ability to be readily reachable via phone or other communication devices.

Montana's Best Casinos offers a supportive work environment where employees are encouraged to grow professionally and contribute meaningfully to our success. We value diversity and are proud to be an Equal Employment Opportunity employer committed to inclusivity regardless of race, gender, age, or background. We invite passionate individuals ready to embrace a challenging and rewarding role to apply for the Lounge Assistant Manager position at Montana's Best Casinos. Join us in delivering top-notch entertainment and service to our valued guests while advancing your career in the exciting casino industry.

Job Requirements

high school diploma or equivalent
relevant experience in casino or hospitality operations
proven leadership capabilities
strong interpersonal and communication skills
proficiency in relevant computer applications
knowledge of inventory and vendor management
ability to maintain confidentiality and integrity
physical ability to handle responsibilities
availability to work non-standard hours including nights, weekends, and holidays
reliable means of communication such as phone or pager

Job Qualifications

high school diploma or equivalent
previous experience in casino operations or hospitality management preferred
strong leadership and organizational skills
excellent customer service and communication abilities
proficiency with office software and data entry
knowledge of inventory control and vending procedures
ability to handle multiple tasks efficiently
understanding of accounting principles related to casino operations
ability to train and counsel staff
familiarity with liquor laws and audit processes
ability to maintain security and handle cash transactions
capability to work flexible hours including nights, weekends, and holidays

Job Duties

be accountable for customer service during the shift
make accounting decisions consistent with casino operations standards, policies, and procedures
assist in planning, leadership, organizing, and follow-ups in office procedures, vendor invoicing, computer data entries, and shortage controls
set the proper example for co-workers in professionalism, attitude, and teamwork
be trained to cover all manager duties including payroll, inventories, scheduling, counseling reports, retraining, and machine repairs
handle and screen phone calls, order and maintain office supplies, process and audit invoices
prioritize and organize follow-up on office tasks, ensure security of casino assets, control casino cash fund and inventories, audit shift reports
complete all casino paperwork including daily reports, purchases, inventory adjustments, and payroll records
manage vendor controls, invoice handling, liquor orders, deliveries, and stock liquor store per company standards
maintain accurate pricing on liquor products according to promotions and state regulations, balance to six-week analysis reports, prepare liquor store for audits, and conduct liquor audits
prepare bank deposits for manager approval, enter and record sales and purchases, ensure casino safety
fill in for manager during absence and work nights, weekends, and holidays
maintain communication availability via phone or other devices