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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
company-paid disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
The lou/na Concierge position is a vital role within a distinguished dining establishment recognized for delivering exceptional guest experiences through attentive service and impeccable hospitality. This company is known for its commitment to excellence, combining a warm atmosphere with professional dining services that appeal to a diverse clientele. As a hospitality venue dedicated to creating meaningful and memorable dining moments, the establishment values team players who embody a guest-first mindset and thrive in dynamic environments.
The role of the lou/na Concierge serves as the initial point of contact for guests, setting the tone for their entire dining experience. Responsible... Show More
The role of the lou/na Concierge serves as the initial point of contact for guests, setting the tone for their entire dining experience. Responsible... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or guest service experience preferred
- Ability to effectively communicate with guests and team members
- Strong organizational skills and ability to multitask
- Professional attitude and ability to resolve conflicts and complaints
- Willingness to work flexible hours including evenings, weekends, and holidays
- Physical capability to stand for extended periods and perform restaurant-related tasks
Job Qualifications
- High school diploma or equivalent
- Previous hospitality or guest service experience preferred
- Experience in dining room operations or customer service roles is a plus
- Strong interpersonal and communication skills
- Ability to multitask and manage seating flow during peak times
- Detail-oriented with a focus on cleanliness, organization, and presentation
- Team-oriented with the ability to support and coordinate dining room staff
- Professional demeanor and problem-solving skills to handle guest concerns
Job Duties
- Greet guests upon arrival, escort them to tables, and provide menus
- Schedule dining reservations, arrange parties, and coordinate special services for diners
- Adjust and resolve guest complaints as directed by a supervisor
- Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service
- Inspect serving stations for neatness and cleanliness
- requisition linens and supplies as needed
- Ensure menus are clean, organized, and presentable
- Notify servers of new tables and communicate with line cooks on large party arrivals
- Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records
- Assist in planning menus, preparing beverages, and expediting food orders when necessary
- Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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