Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Exact $15.00
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
company-paid disability insurance
Life insurance
Employee assistance program
Supplemental benefits
401(k) with match
Employee Discounts
Paid vacation
Paid sick time
Job Description
The lou/na Concierge position is a vital role within a distinguished dining establishment recognized for delivering exceptional guest experiences through attentive service and impeccable hospitality. This company is known for its commitment to excellence, combining a warm atmosphere with professional dining services that appeal to a diverse clientele. As a hospitality venue dedicated to creating meaningful and memorable dining moments, the establishment values team players who embody a guest-first mindset and thrive in dynamic environments.
The role of the lou/na Concierge serves as the initial point of contact for guests, setting the tone for their entire dining experience. Responsible for greeting guests with a warm and professional welcome, escorting them to their tables, and providing menus, the Concierge ensures that every patron feels valued and attended to from the moment they enter the restaurant. This position also involves managing seating operations efficiently, scheduling dining reservations, and coordinating special services tailored to guest needs, ensuring seamless communication between dining room staff and kitchen personnel.
Beyond these front-of-house duties, the Concierge is entrusted with supervising and organizing dining room operations to maintain order and enhance service quality. Duties include assigning tasks to staff, supervising cleanliness, maintaining inventory for linens and supplies, and overseeing menu presentation. The Concierge plays a key role in addressing guest concerns, resolving complaints professionally, and assisting with training and mentoring dining room employees. The job also involves end-of-shift responsibilities such as closing out receipts and handling payment collections.
This full-time position offers a competitive hourly wage of $15.00, inviting candidates eager to grow within the hospitality industry and contribute to an outstanding dining environment. Those with prior hospitality or guest service experience, especially in dining operations, will find this role rewarding and impactful. The employer prioritizes teamwork, attention to detail, strong communication skills, and the ability to multitask effectively during peak service times.
The lou/na Concierge position is ideal for individuals passionate about customer service and hospitality who enjoy working in a fast-paced environment that values both professionalism and a friendly approach. This role not only enhances the guest experience but also supports and coordinates staff to maintain the highest standards of dining service. Career growth opportunities exist for those who demonstrate leadership and dedication, as the position often involves mentoring responsibilities and contributing to the overall success of the restaurant.
The role of the lou/na Concierge serves as the initial point of contact for guests, setting the tone for their entire dining experience. Responsible for greeting guests with a warm and professional welcome, escorting them to their tables, and providing menus, the Concierge ensures that every patron feels valued and attended to from the moment they enter the restaurant. This position also involves managing seating operations efficiently, scheduling dining reservations, and coordinating special services tailored to guest needs, ensuring seamless communication between dining room staff and kitchen personnel.
Beyond these front-of-house duties, the Concierge is entrusted with supervising and organizing dining room operations to maintain order and enhance service quality. Duties include assigning tasks to staff, supervising cleanliness, maintaining inventory for linens and supplies, and overseeing menu presentation. The Concierge plays a key role in addressing guest concerns, resolving complaints professionally, and assisting with training and mentoring dining room employees. The job also involves end-of-shift responsibilities such as closing out receipts and handling payment collections.
This full-time position offers a competitive hourly wage of $15.00, inviting candidates eager to grow within the hospitality industry and contribute to an outstanding dining environment. Those with prior hospitality or guest service experience, especially in dining operations, will find this role rewarding and impactful. The employer prioritizes teamwork, attention to detail, strong communication skills, and the ability to multitask effectively during peak service times.
The lou/na Concierge position is ideal for individuals passionate about customer service and hospitality who enjoy working in a fast-paced environment that values both professionalism and a friendly approach. This role not only enhances the guest experience but also supports and coordinates staff to maintain the highest standards of dining service. Career growth opportunities exist for those who demonstrate leadership and dedication, as the position often involves mentoring responsibilities and contributing to the overall success of the restaurant.
Job Requirements
- High school diploma or equivalent
- Previous hospitality or guest service experience preferred
- Ability to effectively communicate with guests and team members
- Strong organizational skills and ability to multitask
- Professional attitude and ability to resolve conflicts and complaints
- Willingness to work flexible hours including evenings, weekends, and holidays
- Physical capability to stand for extended periods and perform restaurant-related tasks
Job Qualifications
- High school diploma or equivalent
- Previous hospitality or guest service experience preferred
- Experience in dining room operations or customer service roles is a plus
- Strong interpersonal and communication skills
- Ability to multitask and manage seating flow during peak times
- Detail-oriented with a focus on cleanliness, organization, and presentation
- Team-oriented with the ability to support and coordinate dining room staff
- Professional demeanor and problem-solving skills to handle guest concerns
Job Duties
- Greet guests upon arrival, escort them to tables, and provide menus
- Schedule dining reservations, arrange parties, and coordinate special services for diners
- Adjust and resolve guest complaints as directed by a supervisor
- Assign and coordinate tasks for dining room staff to ensure prompt, courteous, and fair service
- Inspect serving stations for neatness and cleanliness
- requisition linens and supplies as needed
- Ensure menus are clean, organized, and presentable
- Notify servers of new tables and communicate with line cooks on large party arrivals
- Train and mentor dining room employees as needed, including scheduling work hours and maintaining time records
- Assist in planning menus, preparing beverages, and expediting food orders when necessary
- Handle end-of-shift responsibilities such as totaling receipts, clearing the register, and collecting payments
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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