Louisville Service Technician

Louisville, KY, USA|Travel, Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Range $32.31 - $43.08

Work Schedule

On-call

Day Shifts

Benefits

Paid Time Off

Medical benefit plans

Dental/Vision reimbursement plan

Life insurance

401(k)

Profit-Sharing plan

Employee assistance program

Job Description

White Castle is America’s first fast-food hamburger chain, renowned for its iconic Sliders that have been satisfying Cravers for over a century. Founded in 1921, White Castle has established itself as a pioneer in the quick-service restaurant industry, consistently delivering quality, taste, and memorable dining experiences. With a legacy that spans more than 100 years, White Castle continues to innovate and expand, always aiming to meet the evolving needs of its customers. The company prides itself on fostering an inclusive and energetic work environment where team members are empowered to grow and contribute to a brand that values commitment, tradition, and excellence. The company’s inclusive culture supports individuals from diverse backgrounds and promotes continuous personal and professional development. As a Great Place To Work certified employer and an honoree on the Fortune Best Workplaces in Retail list, White Castle exemplifies dedication to employee satisfaction and a thriving workplace culture.

The Service Technician role at White Castle is a pivotal position responsible for the maintenance, upkeep, and repair of company-operated facilities including restaurants, office spaces, warehouses, and related properties. This hands-on position involves maintaining equipment and grounds to a high standard consistent with the company’s brand image, thereby ensuring a safe, functional, and welcoming environment for both customers and employees. The technician will carry out troubleshooting, repair, and preventive maintenance tasks to uphold the appraised value and operability of the properties. This is a highly dynamic role requiring mechanical aptitude, knowledge of HVAC systems, ability to respond to emergency repair calls including after-hours duties, and proficiency in managing maintenance records, invoices, and parts inventory. The position demands an individual who can make informed decisions regarding repairs versus replacements and collaborate effectively with internal teams and external vendors.

White Castle offers a competitive pay scale with hourly rates starting from $32.31 to $43.08 depending on qualifications and experience. The company also provides an attractive compensation package, including an annual holiday bonus contingent on company financial performance. Additional benefits include paid time off, medical and dental/vision plans, life insurance, a 401(k) retirement plan, profit-sharing programs, and an Employee Assistance Program (EAP). White Castle supports its employees with perks such as free uniforms, free meals during shifts, scholarship opportunities, career growth with promote-from-within policies, and community engagement initiatives. This career opportunity is designed for motivated individuals seeking not just a job, but a rewarding career path with a historic brand known for its innovation and dedication to quality. Join White Castle and become part of a team that values passion, creativity, and the drive to create memorable moments every day for generations of Cravers.

Job Requirements

two-year technical degree or equivalent field experience in facility repair and services
EPA certification types I & II for HVAC&R or able to achieve certification in 6 months
knowledge of commercial property building and site maintenance management
knowledge of all building maintenance procedures and accepted practices
knowledge of all building equipment including electrical, plumbing and kitchen equipment
knowledge of facilities management for office/warehouse buildings and restaurants
knowledge of building codes and standards
knowledge of OSHA Standards for General Industry for buildings, equipment and grounds and passed OSHA 10 hour class
knowledge of company MSD procedures
able to make decisions on repair or replacement based on troubleshooting skills while meeting deadlines
knowledge and capability to handle afterhours (24/7) calls for emergency repairs
good communication skills with team members and outside providers
mechanical abilities and ability to use various hand tools
welding experience preferred
ability to climb ladders and scaffolds, work extended hours and withstand adverse weather and site conditions
ability to lift, push or pull up to 50 pounds regularly
valid driver’s license, dependable transportation and automobile insurance with required liability limits
adherence to safety rules and procedures and use proper tools
ability to travel to different locations as assigned

Job Qualifications

Two-year technical degree or equivalent field experience in facility repair and services
EPA certification types I & II for HVAC&R, or able to achieve certification in 6 months
knowledge of commercial property building and site maintenance management
knowledge of all building maintenance procedures and accepted practices
knowledge of all building equipment including electrical, plumbing and kitchen equipment
knowledge of facilities management for office/warehouse buildings and restaurants
knowledge of building codes and standards
knowledge of OSHA Standards for General Industry for buildings, equipment and grounds and have passed the OSHA 10 hour class
knowledge of company MSD (Material Data Sheet) procedures
able to make decisions on repair or replacement based on troubleshooting skills while meeting deadlines
knowledge and capability to handle afterhours (24/7) calls for emergency repairs
good communication skills with both White Castle team members and outside providers
mechanical abilities and ability to use various hand tools
welding experience preferred
ability to climb ladders and scaffolds, work extended hours and withstand adverse weather and site conditions
ability to lift, push or pull up to 50 pounds regularly
valid driver’s license, dependable transportation and automobile insurance with required limits of liability
adherence to safety rules and procedures and use of proper tools
ability to travel to different locations as assigned

Job Duties

Day to day hands on service of assigned buildings, grounds and equipment
provide technical skills to troubleshoot all matters relative to the facility maintenance program
communicate as required to complete electronic work orders, documents and to respond to internal customers, co-workers and supervisors by phone calls, emails, texting or other form of communication
respond to internal and external customer needs to properly maintain equipment and facilities
manage facilities invoices and purchases for proper record keeping
compliance with all OSHA, EPA and company established procedures and EPA record keeping on environmental issues
compliance with the inventory procedures for the Service Department’s parts and supplies
assist Facilities Supervisor/ Service & Facilities Manager in training of Service Department team members