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Towne Park logo

Lot Attendant/Cleveland Clinic-Akron General Hospital

Akron, OH, USA|Travel, Onsite

Job Overview

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Employment Type

Temporary
Hourly
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Compensation

Hourly
Range $15.00 - $17.00
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Work Schedule

Standard Hours
Day Shifts
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Benefits

accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k Retirement Plan

Job Description

Towne Park is a leading hospitality services company dedicated to delivering exceptional customer experiences and creating memorable moments for millions of patients, visitors, and guests every year. The company specializes in parking services and emphasizes a culture of compassionate service, ensuring that each interaction brings a smile and makes a meaningful impact. With a strong commitment to professionalism, guest satisfaction, and safety, Towne Park fosters an environment where employees are valued and encouraged to grow while making a difference in the communities they serve. Towne Park operates with a mission to brighten people’s days through friendly, efficient, and thoughtful service,... Show More

Job Requirements

  • High school diploma or GED
  • At least 18 years of age
  • Pass criminal background check
  • Pass drug screening
  • Valid driver’s license
  • Clean driving record
  • One to three months related experience or training or equivalent
  • Knowledge of customer service
  • Customer service experience preferred
  • Register/computer experience preferred
  • Ability to drive manual transmission
  • Ability to perform parallel parking
  • Ability to read and write standard English
  • Ability to understand and follow simple instructions
  • Ability to write simple correspondence
  • Ability to present information effectively
  • Ability to perform arithmetic operations
  • Ability to understand 24 hour and military time
  • Ability to understand applicable rates

Job Qualifications

  • High school diploma or general education degree (GED)
  • Must be at least 18 years of age
  • Ability to pass a criminal background check and drug screen
  • Valid driver’s license with clean driving record
  • One to three months related experience or training, or equivalent combination of education and experience
  • Knowledge of customer service
  • Customer service experience preferred
  • Register/computer experience preferred
  • Ability to drive manual transmission and perform parallel parking
  • Ability to read, write and comprehend standard English
  • Ability to effectively present information in one-on-one and small group situations
  • Ability to perform basic arithmetic operations including addition, subtraction, multiplication and division
  • Understanding of 24 hour and military time systems
  • Understanding of rates applicable to time passed

Job Duties

  • Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
  • Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
  • Uses guest last name when appropriate
  • Maintains accuracy and composure while under pressure
  • Uses proper Towne Park phone etiquette
  • Assists guests with directions and inquiries
  • Provides information about surrounding area and attractions
  • Protects guest confidentiality in accordance with HIPAA
  • Stacks vehicles when necessary using Towne Park standards
  • Properly secures keys for stacked vehicles
  • Retrieves stacked vehicles promptly and cautiously
  • Collects and reconciles revenue accurately
  • Furnishes receipt upon request
  • Categorizes tickets for audit purposes
  • Completes shift report
  • Follows bank standard operating procedures
  • Operates equipment such as register, gate, POS and credit card machine
  • Obtains information about daily events and rates
  • Secures guest keys immediately after interactions
  • Maintains claim checks and guest folio archives
  • Produces guest vehicle inventory for billing purposes

Job Criteria

Experience

Entry Level (1-2 years)


Job Location

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