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Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Range $15.00 - $17.00
Work Schedule
Standard Hours
Day Shifts
Benefits
accident insurance
critical illness insurance
Hospital Indemnity insurance
telemedicine
401k retirement savings plan
Job Description
Towne Park is a leading hospitality services company dedicated to providing exceptional customer experiences primarily through parking and guest services. With a strong commitment to creating smiles, Towne Park focuses on delivering outstanding hospitality that caters to the needs of patients, visitors, and guests at various locations. The company believes that their work is not just a job but an opportunity to make a meaningful impact on people’s lives by easing anxieties, enhancing guest experiences, and supporting team members. Towne Park’s mission is deeply rooted in service excellence, compassion, and creating memorable moments for all its patrons. This ethos positions... Show More
Job Requirements
- High school diploma or equivalent
- Must be at least 18 years of age
- Ability to pass a criminal background check and drug screen
- Valid driver’s license
- Clean driving record
- Ability to drive manual transmission and perform parallel parking
- Ability to read, write and comprehend standard English
- Ability to communicate effectively in person and small groups
- Ability to perform basic arithmetic with money and measurement units
- Ability to understand 24 hour and military time
- Ability to follow detailed instructions and procedures
Job Qualifications
- High school diploma or general education degree (GED)
- Must be at least 18 years of age and be able to pass a criminal background check and drug screen
- A valid driver’s license and clean driving record
- One to three months related experience and/or training
- OR equivalent combination of education and experience
- Knowledge of customer service
- Customer service experience preferred
- Register/computer experience preferred
- Must be able to drive manual transmission and perform parallel parking
- Must be able to read and write standard English language
- Must be able to read and comprehend simple instructions, short correspondence and memos
- Must be able to write simple correspondence
- Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
- Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s
- ability to perform these operations using units of American money and weight measurement, volume and distance
- Ability to understand 24 hour and military time systems
- Ability to understand rates applicable to time passed
Job Duties
- Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers
- Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor
- Uses guest last name at all times when appropriate
- Maintains accuracy and composure while under pressure
- Appropriately uses salutation of the day and welcome guests to the location
- Uses proper Towne Park phone etiquette
- Assists guests with directions and all other inquiries
- Stands while serving guests
- Provides information about surrounding area as well as main attractions to guests as needed
- Protects guest confidentiality in accordance with HIPPA requirements
- Maintains the security of customer financial and identifying information
- Stacks vehicles when necessary using Towne Park standards for parking
- Properly secures keys for stacked vehicles
- Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)
- Collects data in accordance with parking operations, if applicable
- Collects and reconciles revenue accurately
- furnishes receipt upon request
- Accurately categorizes tickets for audit purposes
- Accurately completes shift report
- Follows all bank standard operating procedures
- Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.)
- Obtains information about daily events and rates to be charged
- Secures guest keys immediately after each interaction
- Maintains claim checks and guest folio archives
- Produces guest vehicle inventory for billing purposes
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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