Loss Prevention Manager

St. Regis Hotels & Resorts, a prestigious brand within the Marriott International portfolio, stands as a beacon of timeless glamour combined with modern sensibility. With a legacy that began at the dawn of the twentieth century in New York, St. Regis is synonymous with luxury, bespoke service, and sophistication. The brand operates more than 50 luxury hotels and resorts located in some of the most esteemed addresses worldwide. At St. Regis, the commitment to delivering exquisite experiences is unwavering, with a focus on anticipatory and personalized service delivered by a team of gracious hosts. Marriott International, the parent company, is a global leader in the hospitality industry, dedicated to fostering an inclusive work environment where diversity is celebrated and every associate’s unique background is valued. The organization is an equal opportunity employer, embracing the principles of non-discrimination and striving for a workplace that supports all individuals including veterans and those with disabilities. This particular role is based at the St. Regis property located at 9703 Collins Ave, Bal Harbour, Florida, a full-time opportunity categorized under management in loss prevention and security, offering an annual salary range from $59,000 to $78,000 with eligibility for bonuses. The position offers relocation assistance, emphasizing the company’s investment in acquiring top talent and supporting their transition.

As the Loss Prevention and Security Manager at the St. Regis Bal Harbour, you will take charge of the department overseeing the protection of property assets, employees, guests, and the integrity of the overall property environment. This role involves comprehensive management of loss prevention operations including daily function oversight, maintaining legal and procedural compliance through diligent record-keeping of logs, certifications, and necessary documentation. The role demands a proactive approach in staff training related to emergency procedures, particularly focusing on accident and fire prevention to ensure safety standards are consistently met. The manager is responsible for conducting regular hazard and risk assessments such as OSHA safety audits and incident tracking, ensuring all property areas are secure by developing precise shutdown procedures. Key operational responsibilities include managing the patrol process, emergency response coordination, conducting investigations into incidents, and overseeing shipping and receiving processes with an eye for continuous improvement. You will also play a pivotal role in coordinating with local law enforcement and emergency services to uphold safety and security within the premises.

Exceptional customer service is integral to this position; the manager is expected to meet high-quality standards and foster customer satisfaction and retention by providing services that exceed expectations. Leadership is a core component where you will be tasked with motivating your team through effective communication, conflict resolution, and adherence to safety codes and procedures. This includes monitoring performance and instilling a culture of professionalism. You will direct the Accident Prevention Committee, manage claims processes related to general liability and workers' compensation, and ensure that safety procedures are clearly communicated and understood by all team members. The role calls for a leader who can seamlessly blend assertive hospitality with security vigilance, thereby acting as a visible deterrent to any potential threats. The successful candidate will serve as a role model promoting integrity, teamwork, and trust, providing necessary personal assistance and emotional support to staff and guests as needed. This position demands strong interpersonal skills, an ability to influence and lead others effectively, and a commitment to sound financial and business decision-making. Joining St. Regis not only means becoming part of a luxury hospitality leader but also belonging to a global community dedicated to excellence, diversity, and personal growth.