Loss Prevention Manager

The St. Regis Bal Harbour Resort, located in the prestigious area of Bal Harbour, Florida, is a luxury hotel that epitomizes timeless glamour and exceptional service. As part of the globally recognized St. Regis Hotels & Resorts portfolio under Marriott International, the resort offers exquisite experiences to its guests with classic sophistication combined with modern sensibility. St. Regis is committed to maintaining the highest standards of bespoke, anticipatory service, highlighted by its famous Butler Service. The resort is situated at a prime address and is renowned for its elegance, exclusivity, and dedication to guest satisfaction. Marriott International is also proud to be an equal opportunity employer, fostering an inclusive environment where associates’ unique backgrounds are valued and celebrated, with a commitment to non-discrimination on any protected basis including disability and veteran status.

This full-time management position at The St. Regis Bal Harbour Resort focuses on overseeing the daily operations of the Loss Prevention department to ensure the protection of property assets, guests, and employees. The role is a critical leadership position that entails maintaining compliance with legal requirements and standard operating procedures, training staff in emergency and fire prevention protocols, and managing risk effectively to uphold safety and security standards. The annual salary ranges from $57,000 to $78,000 with eligibility for a performance bonus. The Loss Prevention Manager will lead initiatives to safeguard the property while balancing guest and employee satisfaction and managing the department’s operating budget.

The position requires a proactive approach to risk assessments, hazard abatement, and security operations, including comprehensive patrols and monitoring of surveillance equipment. The Manager will also handle investigations, complaints, and grievances related to security incidents, ensuring swift and efficient resolution. This role involves close collaboration with property management, engineering, law enforcement, and emergency services to develop and implement emergency preparedness programs and maintain rigorous safety and fire prevention standards. The Loss Prevention Manager will be responsible for developing protocols for securing the property during shut down procedures and will be a vital part of the Accident Prevention Committee, overseeing first aid programs and claims related to liability and workers’ compensation.

Customer service is a key aspect of this position, with the Manager expected to uphold high standards of professionalism and exceed guest expectations through attentive and assertive hospitality practices. The role requires strong interpersonal and communication skills to effectively lead and motivate the loss prevention team, promote mutual respect and cooperation, and serve as a model for integrity and sound decision-making. The successful candidate will also be responsible for ongoing training and development to enhance team performance and customer satisfaction.

The St. Regis Bal Harbour Resort offers relocation assistance for this position, ensuring a smooth transition for candidates moving to the area. The ideal candidate will have significant experience in security, loss prevention, or a related professional field, combined with a dedication to safety, excellent leadership capabilities, and a commitment to providing a secure and welcoming environment for both guests and associates. Joining the St. Regis team means becoming part of a prestigious brand within Marriott International that values excellence, inclusivity, and the growth of its associates. This role is an exceptional opportunity for a motivated individual to advance their career in luxury hospitality security management while contributing to a distinguished property known for its unparalleled guest experiences.