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Loss Prevention Customer Service Associate II (The Falls, Miami)

Job Overview

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Compensation

Hourly
Range $13.30 - $18.60
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short-term disability
long-term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

Marshalls is a prominent retail chain within the TJX Companies family, known for its off-price retail model that offers brand-name and designer products at discounted prices. TJX Companies, a Fortune 100 leader in off-price retail, operates several global brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. The company emphasizes a vibrant and inclusive work culture, fostering diversity and collaboration among its employees across various locations such as Home Offices, Distribution Centers, and Retail Stores. Marshalls prides itself on providing a positive environment for both its customers and associates, aiming to create opportunities for career growth, learning, and achievement in a dynamic retail setting.

This job opportunity is with Marshalls at its Miami, FL store (Store 0404), offering hourly wages ranging from $13.30 to $18.60 depending on relevant skills, qualifications, and experience. The role supports the District Loss Prevention Manager and Store Management by performing essential loss prevention functions. The primary focus of this position is to act as a visual deterrent to reduce potential loss or dishonesty by maintaining a professional presence and wearing a body worn camera. The role requires excellent judgement to ensure personal safety, the safety of others, and the preservation of the company's brand integrity. Moreover, the employee will foster a positive shopping experience for customers while working closely with store teams and loss prevention staff.

Key responsibilities include maintaining a professional stance primarily at the front of the store or within departments, greeting customers courteously, monitoring and reporting suspicious activity, understanding emergency procedures, and assisting store management with closing safety checks. The role demands adherence to company policies, accurate documentation of incidents through AIIM Case Management, and flexibility to perform additional duties as assigned. Candidates are expected to have strong communication skills, decision-making capabilities, and the ability to work independently while prioritizing tasks and managing time effectively. Retail or security experience up to two years is preferred, with the willingness to stand for extended periods and demonstrate initiative and professionalism.

Marshalls values its employees by offering a comprehensive benefits package that includes associate discounts, employee assistance programs, smoking cessation support, bereavement leave, and contribution opportunities to 401(k). Additional benefits for eligible employees feature health, dental, and vision insurance, health and flexible spending accounts, life insurance, short and long-term disability coverage, paid parental leave, paid holidays, vacation and sick leave, insurance discounts, scholarships, and adoption assistance. The company is committed to a supportive inclusionary work environment that complies with all federal, state, and local employment laws, offering reasonable accommodations to individuals with disabilities and ensuring non-discriminatory hiring practices.~

Job Requirements

  • High school diploma or equivalent
  • 0-2 years retail or security experience
  • Ability to stand for extended periods
  • Strong communication skills
  • Ability to work independently and take initiative
  • Effective time management and organizational skills
  • Willingness to wear a body worn camera and company uniform
  • Ability to follow company policies and procedures
  • Ability to assist customers courteously and respectfully
  • Must be legally authorized to work in the USA

Job Qualifications

  • Strong verbal and written communication skills
  • Sound decision-making skills
  • Ability to take initiative and perform well independently
  • Prioritize and organize workload effectively
  • 0-2 years retail or security experience
  • Ability to stand for long periods
  • Demonstrated professionalism and customer service orientation

Job Duties

  • Maintain a proper and professional stance at the front of the store
  • Act as a visual deterrent to prevent potential loss or dishonesty
  • Review and understand the Store Emergency Response Guide
  • Wear a complete company-approved uniform including a Body Worn Camera
  • Greet customers appropriately, demonstrate courtesy and respect
  • Establish and maintain a position at the front of the store or in a department
  • Respond to customer requests for assistance by referring customers to store management or customer service via a company-issued radio
  • Observe and report any suspicious behavior or critical incidents to Loss Prevention or store management
  • Perform a closing safety sweep of the store with a member of management
  • Adhere to all company policy and procedure
  • Document required incidents in AIIM Case Management
  • Perform other duties as assigned

Job Criteria

Experience

No experience required


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