Loss Prevention Customer Service Associate II (The Falls, Miami) - Full Time
Job Overview
Compensation
Hourly
Range $14.00 - $18.60
Benefits
associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance
Job Description
TJX Companies is a leading global off-price retailer and Fortune 100 company, known for its dynamic work culture, diverse opportunities, and strong commitment to employee development. TJX proudly operates several popular brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. With a presence that spans four global home offices, distribution centers, and retail stores, the company offers a vibrant and inclusive environment where innovation, respect, and collaboration are core values. TJX’s mission centers around providing customers with high-quality, fashionable merchandise at exceptional values while fostering an inclusive and supportive workplace for its associates.
The Marshalls store located in Miami, FL, is currently seeking a dedicated and vigilant Loss Prevention Associate to join its team. This full-time role offers a competitive starting pay range of $14.00 to $18.60 per hour, with actual pay determined based on relevant skills, qualifications, and experience. The associate will play a critical role in supporting the District Loss Prevention Manager and Store Management by acting as a visible deterrent to theft and dishonest behavior through proactive monitoring and intervention. Wearing a body worn camera and maintaining a professional presence at the store front or various departments, the associate enhances the safety and shopping experience for customers while protecting company assets.
In this position, the Loss Prevention Associate is expected to embody TJX’s core values by fostering strong partnerships with store teams and loss prevention staff. Responsibilities include executing thorough safety sweeps during store closing procedures, maintaining a professional stance, responding promptly to customer requests, and adhering strictly to company policies and emergency procedures. Sound judgment and decision-making skills are essential to ensure the safety of themselves, customers, employees, and company property. This role offers an excellent opportunity to grow professionally within a respected retail giant known for its supportive environment and commitment to diversity and inclusion.
The ideal candidate will have strong communication skills, the ability to work independently, and a willingness to stand for extended periods. Prior retail or security experience of up to two years is preferred but not required, making this a suitable entry-level opportunity for those looking to build a career in loss prevention or retail security. Marshalls offers a comprehensive benefits package, including associate discounts, health plans, retirement contributions, paid time off, and various employee support programs. Marshalls is dedicated to equal employment opportunity and provides reasonable accommodations for qualified individuals with disabilities, embodying a workplace culture that values every team member’s contributions and well-being.
The Marshalls store located in Miami, FL, is currently seeking a dedicated and vigilant Loss Prevention Associate to join its team. This full-time role offers a competitive starting pay range of $14.00 to $18.60 per hour, with actual pay determined based on relevant skills, qualifications, and experience. The associate will play a critical role in supporting the District Loss Prevention Manager and Store Management by acting as a visible deterrent to theft and dishonest behavior through proactive monitoring and intervention. Wearing a body worn camera and maintaining a professional presence at the store front or various departments, the associate enhances the safety and shopping experience for customers while protecting company assets.
In this position, the Loss Prevention Associate is expected to embody TJX’s core values by fostering strong partnerships with store teams and loss prevention staff. Responsibilities include executing thorough safety sweeps during store closing procedures, maintaining a professional stance, responding promptly to customer requests, and adhering strictly to company policies and emergency procedures. Sound judgment and decision-making skills are essential to ensure the safety of themselves, customers, employees, and company property. This role offers an excellent opportunity to grow professionally within a respected retail giant known for its supportive environment and commitment to diversity and inclusion.
The ideal candidate will have strong communication skills, the ability to work independently, and a willingness to stand for extended periods. Prior retail or security experience of up to two years is preferred but not required, making this a suitable entry-level opportunity for those looking to build a career in loss prevention or retail security. Marshalls offers a comprehensive benefits package, including associate discounts, health plans, retirement contributions, paid time off, and various employee support programs. Marshalls is dedicated to equal employment opportunity and provides reasonable accommodations for qualified individuals with disabilities, embodying a workplace culture that values every team member’s contributions and well-being.
Job Requirements
- high school diploma or equivalent
- strong verbal and written communication skills
- sound decision making skills
- ability to take initiative and work independently
- ability to stand for long periods
- 0-2 years of retail or security experience
- ability to wear a body worn camera
- ability to follow company policies and procedures
Job Qualifications
- strong verbal and written communication
- sound decision making skills
- ability to take initiative and perform well independently
- prioritizes/organizes workload and manages time effectively
- able to stand for long periods of time
- 0-2 years retail or security experience
Job Duties
- maintains a proper and professional stance in the designated area at the front of the store
- act as a visual deterrent to prevent potential loss/dishonesty
- review and understand the store emergency response guide
- wear a complete company approved uniform including a body worn camera
- greet customers appropriately, demonstrate courtesy and respect
- establish and maintain a position at the front of the store or in a department
- respond to customer requests for assistance by referring customers to store management or customer service via a company issued radio
- observe and report any suspicious behavior or critical incidents to loss prevention or store management
- perform a closing safety sweep of the store with a member of management
- adhere to all company policy and procedure
- document required incidents in AIIM case management
- performs other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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