Loss Prevention Customer Service Associate II (The Falls, Miami)

Miami, FL, USA|Remote

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.30 - $18.60

Benefits

associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care discounts

cell phone discounts

Pet insurance

legal insurance

credit union

Referral bonuses

401(k) match

Medical insurance

Dental Insurance

Vision Insurance

HSA

health care FSA

Life insurance

short term disability

long term disability

Paid parental leave

Paid holidays

Paid vacation

Paid sick leave

Auto insurance discounts

Home insurance discounts

scholarship program

Adoption assistance

Job Description

Marshalls is a key brand within TJX Companies, a Fortune 100 company and the world’s leading off-price retailer. TJX Companies operates a diverse portfolio of retail stores including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. Founded on the principles of customer-focused innovation and operational excellence, TJX Companies has established a reputation for offering high-quality merchandise at exceptional value. The company prides itself on the diversity of its team and the inclusive culture it fosters, offering employees opportunities for career growth, learning, and development across its four global Home Offices, Distribution Centers, and Retail Stores. Employees at Marshalls enjoy a vibrant work environment that not only emphasizes professional growth but also community engagement and ethical retailing.

The role being offered at the Marshalls Store 0404 in Miami, FL, is a Part-Time Loss Prevention Associate position with a starting pay range of $13.30 to $18.60 per hour. This position supports the District Loss Prevention Manager and Store Management, focusing on providing a visual deterrent to prevent potential loss and dishonesty, primarily by maintaining presence in-store wearing a body-worn camera. The associate plays a crucial role in safeguarding the company’s assets and maintaining a safe and positive shopping atmosphere for customers and staff. The position requires regular collaboration with store management and loss prevention teams to detect and handle suspicious behaviors effectively.

Loss Prevention Associates at Marshalls are expected to uphold all company policies, adhere to safety protocols, and provide exemplary customer service, demonstrating courtesy and respect in all customer interactions. They must be vigilant and proactive, monitoring and reporting incidents, assisting with emergency response procedures, and helping to maintain store security during operating hours and closing procedures. The position demands sound judgment and initiative, with an emphasis on being a strong visual presence that discreetly deters theft and dishonesty. This job offers an excellent opportunity for individuals seeking to develop their career within a supportive Fortune 100 company known for valuing diversity, employee safety, and career advancement opportunities.

Job Requirements

high school diploma or equivalent
ability to stand for long periods of time
reliable and punctual
able to work part-time hours
ability to follow written and verbal instructions
good observational skills
strong interpersonal skills

Job Qualifications

strong verbal and written communication
sound decision making skills
ability to take initiative and perform well independently
prioritizes/organizes workload and manages time effectively
able to stand for long periods of time
0-2 years retail or security experience

Job Duties

maintains a proper and professional stance in the designated area at the front of the store
act as a visual deterrent to prevent potential loss/dishonesty
review and understand the Store Emergency Response Guide
wear a complete company approved uniform including a body worn camera
greet customers appropriately, demonstrate courtesy and respect
establish and maintain a position at the front of the store or in a department
respond to customer requests for assistance by referring customers to store management or customer service via a company issued radio
observe and report any suspicious behavior or critical incidents to loss prevention or store management
perform a closing safety sweep of the store with a member of management
adhere to all company policy and procedure
document required incidents in AIIM Case Management
performs other duties as assigned