Loss Prevention Customer Service Associate

TJX Companies is a worldwide leader in off-price retail, recognized among the Fortune 100 companies for its commitment to delivering outstanding value to customers around the globe. Operating multiple retail brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx, TJX boasts a diverse, vibrant workforce that thrives in an encouraging and collaborative environment. With its global footprint spanning four home offices, numerous distribution centers, and retail stores, TJX fosters abundant opportunities for personal and professional growth, making it an employer of choice in the retail industry.

The HomeGoods store located in Riverhead, NY, operates as a vital part of the TJX family, focusing on delivering exceptional shopping experiences to its customers. The role of the Loss Prevention Associate at this location is a key part of maintaining a safe, secure, and positive retail environment. This full-time position offers a starting pay range of $17.00 to $18.00 per hour, with the exact salary determined based on relevant skills, qualifications, and experience.

As a Loss Prevention Associate, you will be instrumental in supporting the store's partnership between the team and Loss Prevention personnel, ensuring customer safety while reducing shrink through effective operational procedures. You will be expected to engage respectfully with customers, provide knowledgeable assistance, and maintain a vigilant presence to deter theft and dishonest behavior. Your commitment to customer service will be paramount as you encourage a culture of integrity and confidentiality within the store, all while collaborating closely with Store Management to meet shrink reduction goals and maintain a secure environment.

Your daily responsibilities will include observing accurate checkout processes, addressing shrink-related concerns, participating in safety initiatives, and supporting various store programs aimed at loss prevention. The role demands excellent communication skills, sound judgment, and the flexibility to adapt to changing situations. With 0 to 2 years of experience in retail or security preferred, this is an excellent opportunity for those eager to grow their career in a dynamic retail setting, while enjoying a supportive workplace culture that values honesty, teamwork, and continuous development.

TJX Companies prides itself on promoting diversity and inclusiveness, welcoming applicants regardless of their background and providing reasonable accommodations where needed. Benefits packages are comprehensive and include associate discounts, 401(k) plans, health insurance options, paid leave, and more, reinforcing the company's commitment to employee well-being and job satisfaction.