Loss Prevention Customer Service Associate

TJX Companies is a renowned global leader in off-price retail, driving growth through their diverse set of brands that include TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx. As a Fortune 100 company, TJX operates across four global Home Offices, Distribution Centers, and Retail Stores, fostering a supportive and inclusive environment for all employees. At TJX, every day is an opportunity for professional development, learning, and making an impact in a collaborative environment that values diversity and innovation. TJX’s commitment to creating pathways for career advancement and upholding a culture of honesty and integrity is evident in their approach to employee engagement and business operations.

HomeGoods, a part of the TJX family, is seeking motivated individuals to join their team at the USA Collegeville, PA location. This role supports the store’s goals by ensuring a positive customer shopping experience while maintaining strong partnerships with store teams and Loss Prevention. The position places a focus on operational procedures and deterring dishonesty under established customer service guidelines. This is a role ideal for those who value teamwork, possess excellent communication skills, and want to contribute to a safe and enjoyable shopping atmosphere. With a starting pay range of $13.75 to $17.10 per hour, actual wages are based on relevant skills, qualifications, and experience.

The role’s core responsibilities revolve around customer engagement, theft deterrence, and shrink reduction initiatives. Employees provide courteous, timely, and knowledgeable service that enhances the customer experience. They act as a visible presence to deter theft, work in close collaboration with Store Management and Loss Prevention, and support the achievement of shrink-related goals and safety standards. This position demands adaptability, good judgment, and flexibility in scheduling to best support business needs. Employees must also adhere to labor laws, company policies, and maintain confidentiality in all matters. Through partnership and communication, this role contributes significantly to the overall success of the store and its mission to offer remarkable value to customers. The position is also an excellent stepping stone for those looking to grow within the retail industry while being part of a company that values integrity and respect.