Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
healthcare
fertility support
Adoption and surrogacy support
Tuition Reimbursement
mental health support
Job Description
Loro Piana is a distinguished Italian luxury Maison with a rich heritage dating back to 1924. Founded by Pietro Loro Piana in the northern region of Trivero, Italy, the company has evolved from a premier wool trading family into a globally recognized symbol of luxury, quality, and craftsmanship. As a proud member of the LVMH group, Loro Piana stands at the forefront of the luxury industry, renowned for producing the finest quality textiles, bespoke garments, ready-to-wear collections, and accessories. The brand is celebrated for its dedication to sourcing the rarest and most exquisite raw materials such as cashmere from baby goats in northern China and Mongolia, vicuña from the Andes, extra-fine Merino wool from Australia and New Zealand, and lotus flower fiber from Myanmar. The commitment to blending time-honored traditions with state-of-the-art technology ensures that every piece crafted by Loro Piana meets the highest standards of artisanal excellence and sartorial precision.
The Assistant Store Manager (ASM) role at Loro Piana is a key position designed to support the Store Manager in ensuring the seamless operation and thriving performance of the store. This role is essential to maintaining the Maison’s exemplary reputation for luxury service and for driving business success through effective team leadership and exceptional client relationship management. The ASM’s responsibilities include overseeing daily store operations, optimizing sales performance, managing inventory with precision, and fostering a customer-centric culture that embodies the brand’s values. Passionate about nurturing client relationships, the Assistant Store Manager actively contributes to an unparalleled selling ceremony that enhances customer loyalty and supports key business initiatives.
In this role, the ASM partners closely with the Store Manager to lead the store team by delegating tasks, managing performance, and delivering thorough product knowledge through compelling storytelling. A critical focus is on identifying opportunities for sales growth and operational efficiency while facilitating communication between the store team, the Store Manager, and corporate partners to achieve alignment on objectives. The ASM plays a vital role in upholding the highest standards of luxury service, deftly managing critical situations with professionalism and ensuring the success of Very Important Client (VIC) initiatives to maintain an elevated brand image.
Beyond sales and business development, the Assistant Store Manager is responsible for team management by fostering a productive and supportive work environment. This involves guiding the team with effective coaching and feedback, creating career development plans, and collaborating with HR for talent scouting and selection. The ASM leads team meetings, providing updates on store performance and emphasizing strategic priorities.
Operational excellence is a cornerstone of this position. The Assistant Store Manager oversees a wide range of store operations including inventory management, scheduling, overseeing after-sales services such as alterations and repairs, and managing store facilities and safety. This position also entails managing store expenses related to profit and loss, ensuring expenditures adhere to budgetary constraints, and maintaining compliance with labor laws and safety regulations.
Loro Piana offers a rewarding work environment that values employee well-being and growth, with comprehensive benefits such as healthcare, fertility support, adoption and surrogacy assistance, tuition reimbursement, and mental health support. The company is committed to fostering an inclusive culture where diverse identities and perspectives are valued, promoting an environment of equal opportunity and belonging. This role is ideal for candidates with at least three years of management and sales experience, preferably in luxury retail, who are proficient in Microsoft Office, SAP, and digital tools, and who possess strong leadership, teamwork, and problem-solving skills. The ability to travel and work weekends, as well as to lift and move up to 40 pounds, is required.
Working as an Assistant Store Manager at Loro Piana means joining an iconic, heritage-rich company dedicated to excellence, craftsmanship, and luxury that is recognized worldwide.
The Assistant Store Manager (ASM) role at Loro Piana is a key position designed to support the Store Manager in ensuring the seamless operation and thriving performance of the store. This role is essential to maintaining the Maison’s exemplary reputation for luxury service and for driving business success through effective team leadership and exceptional client relationship management. The ASM’s responsibilities include overseeing daily store operations, optimizing sales performance, managing inventory with precision, and fostering a customer-centric culture that embodies the brand’s values. Passionate about nurturing client relationships, the Assistant Store Manager actively contributes to an unparalleled selling ceremony that enhances customer loyalty and supports key business initiatives.
In this role, the ASM partners closely with the Store Manager to lead the store team by delegating tasks, managing performance, and delivering thorough product knowledge through compelling storytelling. A critical focus is on identifying opportunities for sales growth and operational efficiency while facilitating communication between the store team, the Store Manager, and corporate partners to achieve alignment on objectives. The ASM plays a vital role in upholding the highest standards of luxury service, deftly managing critical situations with professionalism and ensuring the success of Very Important Client (VIC) initiatives to maintain an elevated brand image.
Beyond sales and business development, the Assistant Store Manager is responsible for team management by fostering a productive and supportive work environment. This involves guiding the team with effective coaching and feedback, creating career development plans, and collaborating with HR for talent scouting and selection. The ASM leads team meetings, providing updates on store performance and emphasizing strategic priorities.
Operational excellence is a cornerstone of this position. The Assistant Store Manager oversees a wide range of store operations including inventory management, scheduling, overseeing after-sales services such as alterations and repairs, and managing store facilities and safety. This position also entails managing store expenses related to profit and loss, ensuring expenditures adhere to budgetary constraints, and maintaining compliance with labor laws and safety regulations.
Loro Piana offers a rewarding work environment that values employee well-being and growth, with comprehensive benefits such as healthcare, fertility support, adoption and surrogacy assistance, tuition reimbursement, and mental health support. The company is committed to fostering an inclusive culture where diverse identities and perspectives are valued, promoting an environment of equal opportunity and belonging. This role is ideal for candidates with at least three years of management and sales experience, preferably in luxury retail, who are proficient in Microsoft Office, SAP, and digital tools, and who possess strong leadership, teamwork, and problem-solving skills. The ability to travel and work weekends, as well as to lift and move up to 40 pounds, is required.
Working as an Assistant Store Manager at Loro Piana means joining an iconic, heritage-rich company dedicated to excellence, craftsmanship, and luxury that is recognized worldwide.
Job Requirements
- 3+ years of management and sales experience, preferably in a luxury retail environment
- Proficiency in Microsoft Office, SAP, and other digital tools
- Strong leadership and teamwork skills
- Good problem-solving abilities
- Solid knowledge of sales, operations, and inventory
- Willingness to travel and work weekends
- Physical ability to lift and move up to 40 pounds
Job Qualifications
- 3+ years of management and sales experience, preferably in a luxury retail environment
- Proficient in Microsoft Office, SAP, and other digital tools
- Excellent leadership, teamwork, and problem-solving skills
- Strong knowledge of sales, operations, and inventory
- Ability to travel and work weekends
- Ability to lift and move up to 40 pounds
Job Duties
- Collaborate with the Store Manager to oversee a successful store team through task delegation, performance management, and utilizing storytelling to convey product knowledge while upholding service and selling standards
- Identify key opportunities for optimizing sales growth and operational efficiencies
- Facilitate communication between the store team, the Store Manager, and corporate partners to ensure alignment on sales objectives
- Support in the sales process by ensuring the highest level of luxury service and navigate critical situations with a high level of professionalism
- Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image
- Partner with the Store Manager to oversee a successful team by delegating tasks, enhancing product knowledge, and developing service standards
- Provide effective guidance, coaching, and feedback to all members of the team to foster professional growth and a productive work environment
- Create career development plans and identify opportunities of growth for all team members
- Participate in the scouting and selection of new team members by collaborating with HR partners
- Lead team meetings to provide store performance updates and emphasize key priorities
- Enhance comprehension of important operational procedures including inventory management, daily opening and closing activities, and strategic scheduling
- Manage various operational procedures such as cycle counts, stock consolidations, and fiscal inventory
- Oversee the After Sales process and flow, including alterations, repairs, and spare parts
- Responsible for reporting store facilities and maintenance issues in a timely manner to guarantee safety and functionality of the store
- Manage store expense related to profit and loss including shipping and receiving costs, supplies, and alterations, optimizing expenditure within budget constraints
- Oversee proper execution of internal procedures, administrative tasks, and operational activities
- Enforce labor laws, safety procedures, and sales regulations with the support of corporate partners
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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