Longo Toyota Collision Center Guest Service Representative

Longo Toyota, located in El Monte, California, is recognized as the #1 Toyota Dealership in the World. As part of the prestigious Penske Motor Group, Longo Toyota boasts a reputation for exceptional customer service, a commitment to quality, and a culture that values teamwork and professional growth. The dealership features an 80,000 square foot state-of-the-art Toyota and Lexus factory-certified collision center equipped with the most advanced technology and equipment to service all makes and models of vehicles. Our collision repair center works with all insurance companies, ensuring a seamless experience for our guests. As an employer, Longo Toyota offers a professional work environment where team members are respected, valued, and given opportunities to thrive. Team members benefit from a culture that embraces transparency and long-term growth, with many employees having an average tenure of over nine years.

We are currently seeking a highly dedicated Guest Service Representative to join our team on a full-time basis. In this role, you will be positioned at the forefront of our Collision Repair Center service area, greeting guests warmly upon arrival and facilitating their repair orders with accuracy and care. This role is essential in ensuring a smooth and pleasant guest experience throughout the repair process. Effective communication skills in person, online, and over the phone are crucial in this position, as you will be responsible for providing updates, answering questions, and helping guests navigate their service journey. Adaptability, a positive attitude, and a team player mentality are key attributes we are looking for, as the environment can be fast-paced and demanding. This role requires working Saturdays with a varying schedule, and bilingual candidates, especially those fluent in Mandarin, are highly encouraged to apply.

The compensation package includes a base hourly wage ranging from $18.00 to $21.50, depending on experience, and comes with comprehensive full-time benefits. Longo Toyota offers an employee-friendly culture with perks that encourage professional development, wellness, and financial security. Opportunities for growth and tuition reimbursement are part of the benefits, alongside a generous company 401(k) match and various corporate partner discounts. With free employee parking and access to an on-site gym, the working environment promotes both convenience and health for team members. If you are passionate about delivering exceptional guest service and want to be part of a team that leads the industry globally, Longo Toyota is the right place for you to take your career to the next level.