LOGISTICS/FC ON VAN DELIVERY SUPERVISOR

Atlanta, GA, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Day Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Job Description

The hiring company operates a dynamic and fast-paced fulfillment center specializing in efficient transportation and delivery services. Known for its commitment to customer satisfaction, safety, and operational excellence, this company embraces core values such as respect, honesty, integrity, diversity, inclusion, and safety. As a key player in the logistics and delivery arena, the company prides itself on maintaining a supportive and engaging work environment where innovation and continuous improvement are highly encouraged. The fulfillment center is committed to delivering unparalleled customer service metrics including Net Promoter Score (NPS), safety standards, and controlling final mile delivery costs with the highest level of professionalism.

The role of Transportation Delivery Supervisor is integral to the smooth operation of transportation activities at the fulfillment center. This position involves leading and managing a team of delivery drivers, ensuring on-time deliveries while upholding the core philosophy of Full, Fresh, and Friendly service delivery. The supervisor will work closely with operational planning teams to coordinate schedules and deliveries, play a proactive role in identifying and mitigating transportation, safety, and customer service challenges, and drive operational efficiency through daily leadership and hands-on involvement. The supervisor will also be responsible for coaching and developing hourly associates, maintaining equipment condition, and fostering a positive and responsive team environment committed to meeting stringent delivery and safety metrics.

The Transportation Delivery Supervisor demonstrates leadership by fostering an environment that embraces the company’s values, focusing on safety, productivity, and employee engagement. Effective communication and collaboration with other departmental supervisors, management, and external customers are essential components of the role. The supervisor is expected to utilize technology and procedural solutions to enhance productivity and compliance with safe work practices. This hands-on leadership ensures a motivated workforce that consistently meets the company’s customer satisfaction and operational goals.

By leading a team through clear communication, coaching, and performance management, the supervisor supports both individual and team growth. Tracking coaching activities, providing regular feedback, and conducting performance reviews are key aspects of the role. Additionally, the supervisor must maintain professionalism and create a positive work environment that encourages teamwork and continuous improvement. This leadership role not only enhances the quality of delivery operations but also contributes to the overall success and reputation of the fulfillment center.

Job Requirements

High school diploma or GED
2+ years of experience in leading a team in transportation, distribution, manufacturing
proficient in Microsoft Office
strong understanding of D.O.T. compliance laws
strong understanding of industry/technical terms and processes
ability to collaborate and work cooperatively in a team-based environment
demonstrated ability to coach and train
ability to identify business problems and develop efficient and effective solutions
ability to prioritize/multitask while providing accurate/on-time results
strong time management skills
ability to respond to changing business priorities
ability to work in a fast-paced environment

Job Qualifications

High school diploma or GED
2+ years of experience in leading a team in transportation, distribution, manufacturing
proficient in Microsoft Office
strong understanding of D.O.T. compliance laws
strong understanding of industry/technical terms and processes
ability to collaborate and work cooperatively in a team-based environment
demonstrated ability to coach and train
ability to identify business problems and develop efficient and effective solutions
ability to prioritize/multitask while providing accurate/on-time results
strong time management skills
ability to respond to changing business priorities
ability to work in a fast-paced environment
Bachelors degree preferred
3+ years of experience leading a team or project preferred

Job Duties

Supervise and develop a team of delivery drivers in the transportation delivery operation
maintain on-time deliveries with a Full, Fresh and Friendly mindset
work with operations planning teams to coordinate schedules and deliveries
follow established programs, policies and practices to identify and address transportation, safety, customer service opportunities in a timely manner
assist in identifying and designing technology and procedural based solutions to increase associate's productivity and adhere to proper and safe work methods regarding equipment activity and yard control
support and communicate with other department supervisors and managers in problem solving through collaborative scheduling efforts
communicate with the customer and COE to resolve any delivery problems or challenges
manage the condition of all delivery equipment and ensure to remove any barriers for your team and site
coach the team on delivery protocol (doorstep dialog) and methods to be effective in their roles
maintain a record of coaching activity and follow up to drive continuous improvement of individual and team results
communicate with fellow supervisors and management on all activities related to daily operations and aligning the business, people and safety practices to achieve key metrics
maintain high standards of professionalism and a positive work environment
create a responsive and informed workforce through communication methods that include, but not limited to, regular meetings and huddles
supervise and coach direct reports in the performance of their duties
complete performance reviews and provide feedback to direct reports
must be able to perform the essential job functions of this position with or without reasonable accommodation