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LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER

Aurora, CO, USA|Travel, Onsite

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Hourly
Range $24.00 - $27.60
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Work Schedule

Standard Hours
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee discount
training programs
Career Development

Job Description

Kroger is one of the largest supermarket chains in the United States, known for its commitment to excellent customer service, quality products, and community engagement. With a strong emphasis on respect, honesty, integrity, diversity, inclusion, and safety, Kroger provides a supportive and professional working environment for its employees. As a leader in the retail grocery industry, Kroger continuously innovates to enhance the customer experience, including seamless online ordering and efficient home delivery services.

The Delivery Driver role at Kroger is a vital position that serves as the face of the brand in the community. This role involves delivering grocery orders directly to customers' homes, ensuring each delivery meets the company's high standards for accuracy, timeliness, and product quality. Delivery Drivers act as brand ambassadors, representing Kroger's Seamless Experience and supporting customer satisfaction with every interaction.

In this role, you will operate a company vehicle, following Kroger's strict driving standards that prioritize safety and efficiency. You will be responsible for maintaining excellent communication with customers during deliveries, promptly addressing any issues, and ensuring that products are handled safely and kept at appropriate temperatures according to food safety regulations. Additionally, the position requires using company-provided technology devices for route mapping and customer communication.

Kroger values professionalism and presentation, so Delivery Drivers are expected to maintain a high level of personal conduct when interacting with customers and co-workers. The role demands physical capability, as it involves lifting goods up to 50 pounds, while also requiring the ability to perform vehicle inspections and report maintenance needs.

This position is ideal for individuals who enjoy driving, have a passion for customer service, and want to contribute to an organization that prioritizes safety and integrity. Kroger offers continuous opportunities for applicants to join their team, with a focus on matching candidates' qualifications with organizational priorities regularly. Whether you have previous delivery experience or customer service skills, Kroger encourages you to apply and become part of a respected company dedicated to making shopping convenient and enjoyable for customers nationwide.

Job Requirements

  • Valid drivers license
  • Must annually pass a DOT regulated medical exam
  • Must have a good driving record
  • Ability to operate a delivery van and handheld tablet device
  • Must be able to lift up to 50 lbs. with or without reasonable accommodation
  • Must be at least 21 years old
  • May require chauffers license in some states

Job Qualifications

  • Valid drivers license
  • Excellent communication and customer service skills
  • Must annually pass a DOT regulated medical exam
  • Must have a good driving record
  • Ability to operate a delivery van and handheld tablet device
  • Must be able to lift up to 50 lbs. with or without reasonable accommodation
  • Must be at least 21 years old
  • May require chauffers license in some states
  • High school diploma or GED
  • Any customer service experience
  • Any deliver driver experience

Job Duties

  • Provide excellent customer service while delivering orders to the customer
  • Act as a brand ambassador when discussing Kroger's Seamless Experience and delivery process with customers
  • Ensure a high degree of professionalism and personal presentation when interacting with customers
  • Drive a company vehicle safely and in accordance to Kroger's driving standards
  • Ensure customer orders are delivered on time and in good condition, resolving any issues that may occur
  • Maintain customer communication while in route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
  • Control and maintain an accurate record of customer deliveries
  • Assist fellow drivers that may encounter difficulties while out delivering
  • Ensure that goods are kept within the correct temperature guidelines
  • monitor and record temperatures to follow food health and safety regulations
  • Handle product safely and in accordance with food safety guidelines
  • record any serious breakages or contamination issues and report to supervisor
  • Complete pre-inspections check of company vehicle before use and report any defects to supervisor
  • Operate company provided technology devices for mapping and customer interaction
  • Must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

Entry Level (1-2 years)


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