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LOGISTICS/CUSTOMER SERVICE DELIVERY DRIVER

Job Overview

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Compensation

Hourly
Range $24.00 - $27.60
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Training and Development

Job Description

Kroger is one of the largest supermarket chains in the United States, operating thousands of stores and offering a wide selection of products from groceries to household essentials. Founded with a commitment to quality, value, and customer satisfaction, Kroger has grown to become a trusted name in retail grocery. The company places strong emphasis on community involvement, sustainability, and maintaining high standards for food safety and customer service. Kroger employs a workforce dedicated to creating a seamless shopping experience for customers, whether in-store or through innovative delivery services.

This role as a Delivery Driver with Kroger is an exciting opportunity to serve as a brand ambassador while providing customers outstanding service by delivering their grocery orders directly to their homes. In this position, you will be responsible for safely operating a company delivery vehicle and ensuring that orders arrive on time, in excellent condition, and with a professionalism that represents Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety. The job requires good communication skills to maintain customer contact during deliveries, resolve any issues that might arise, and provide a positive customer experience.

Driving safely and adhering to Kroger’s driving standards is a critical component of the role. Additionally, the position involves managing and recording deliveries accurately, assisting fellow drivers when needed, and using company technology such as handheld tablets for mapping and customer interaction. It also requires adherence to food safety regulations, including monitoring temperature guidelines to ensure products are kept fresh and safe. Pre-inspection of the delivery vehicle before each route is necessary to help maintain operational efficiency and safety.

Applicants must meet several requirements including possessing a valid driver's license, ability to lift up to 50 lbs, good driving record, and passing a DOT-regulated medical exam annually. The position might also require a chauffeur’s license depending on the state. Candidates must be at least 21 years old and demonstrate good communication and customer service skills. Previous experience in customer service, delivery driving, or a related field, along with a high school diploma or GED, are desirable qualifications.

Working as a delivery driver for Kroger offers the chance to join a reputable company that values its employees and customers alike. The role not only involves critical logistical responsibilities but also plays a significant part in enhancing the customer’s seamless shopping experience through dependable and friendly delivery service. This position suits self-motivated individuals who enjoy interacting with people and take pride in representing a well-known brand in the community. Kroger is continuously reviewing applications and welcomes candidates eager to contribute to their team and grow within the organization.

Job Requirements

  • Valid drivers license
  • good driving record
  • must pass DOT regulated medical exam annually
  • ability to lift up to 50 lbs with or without reasonable accommodation
  • must be at least 21 years old
  • ability to operate delivery van and handheld tablet device
  • may require chauffers license in some states

Job Qualifications

  • Valid drivers license
  • excellent communication and customer service skills
  • must annually pass a DOT regulated medical exam
  • must have a good driving record
  • ability to operate a delivery van and handheld tablet device
  • must be able to lift up to 50 lbs with or without reasonable accommodation
  • must be at least 21 years old
  • may require chauffers license in some states
  • high school diploma or GED
  • any customer service experience
  • any delivery driver experience

Job Duties

  • Provide excellent customer service while delivering orders to the customer
  • act as a brand ambassador when discussing Kroger’s Seamless Experience and delivery process with customers
  • ensure a high degree of professionalism and personal presentation when interacting with customers
  • drive a company vehicle safely and in accordance to Kroger's driving standards
  • ensure customer orders are delivered on time and in good condition resolving any issues that may occur
  • maintain customer communication while en route to inform them of any issues or changes to their delivery in adherence with Kroger delivery standards
  • control and maintain an accurate record of customer deliveries
  • assist fellow drivers that may encounter difficulties while out delivering
  • ensure that goods are kept within the correct temperature guidelines and monitor and record temperatures to follow food health and safety regulations
  • handle product safely and in accordance with food safety guidelines and report any serious breakages or contamination issues to supervisor
  • complete pre-inspections check of company vehicle before use and report any defects to supervisor
  • operate company provided technology devices for mapping and customer interaction
  • must be able to perform the essential job functions of this position with or without reasonable accommodation

Job Criteria

Experience

No experience required


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