Logistics Coordinator - Inbound

Carlsbad, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $28.85 - $36.05

Work Schedule

Standard Hours

Benefits

medical plan options

Dental

Vision

Life insurance

Voluntary benefit options

3 weeks vacation

11 paid holidays

401k with company matching

Profit sharing

Employee Referral Bonus

Quarterly employee lunches

employee recognition programs

Opportunities for advancement

comprehensive training

Tuition Reimbursement

Job Description

NAI is a pioneering leader in the nutritional health industry since 1980, dedicated to delivering high-quality whole food-based supplements to a global consumer base. As a renowned manufacturer and expert in dietary supplements, NAI engages comprehensively in every aspect of the industry, including research, development, manufacturing, marketing, and advocacy. The company prides itself on maintaining manufacturing operations within Vista and Carlsbad, California, positioning itself as a significant contributor to the evolving landscape of nutritional health products worldwide.

NAI is committed to growth and excellence, offering opportunities for professional development and competitive compensation packages. The company culture emphasizes continuous learning, innovation, and a supportive work environment where both seasoned professionals and entry-level candidates can thrive. The organization is focused on maintaining industry leadership while advancing its reputation as an employer of choice through meaningful benefits, career advancement opportunities, and a collaborative workplace ethos.

The role of Logistics Coordinator at NAI is critical to ensuring the seamless flow of materials and products necessary for continuous production and customer satisfaction. This position is responsible for overseeing the inbound shipment process post-purchase order creation, including supplier follow-up, shipment tracking, carrier coordination, and risk assessment. By working closely with multiple internal departments and external partners such as suppliers, freight forwarders, carriers, and customs brokers, the Logistics Coordinator ensures timely delivery and inventory accuracy essential for meeting production timelines.

The Logistics Coordinator will manage shipping documentation, maintain compliance with international trade and internal company regulations, and analyze freight spending for cost efficiency. This position also plays a vital role in supporting supply chain improvements by monitoring supplier on-time delivery performance and proactively addressing logistics challenges. By facilitating effective communication across departments and managing documentation meticulously, the Logistics Coordinator helps drive operational excellence and supports the organization’s strategic supply chain goals.

NAI offers a structured Monday to Friday schedule from 7:00 AM to 4:00 PM, fostering a healthy work-life balance. The company is an equal opportunity employer, embracing diversity and inclusion while ensuring fairness in hiring practices. The role involves engaging in a dynamic, climate-controlled office environment with occasional visits to production areas, ensuring adherence to safety protocols. NAI provides comprehensive benefits, training, and development opportunities that encourage employee advancement and satisfaction, making it an attractive employer for individuals seeking a career in supply chain and logistics within the nutritional supplement industry.

Job Requirements

Aa degree required or 3+ years of experience in a similar field or work environment required
Effective interpersonal skills
Strong written and oral communication skills
Demonstrated ability to manage a high volume of purchase orders, supplier communications, and shipment activities simultaneously
Demonstrated ability to proactively manage supplier follow-up, shipment tracking, and issue resolution with a strong sense of urgency
Strong organizational skills with proven ability to prioritize competing demands and meet deadlines
Strong problem-solving skills and ability to proactively identify and resolve issues
Ability to work independently with minimal supervision while maintaining a high level of accountability
Proven follow-through and attention to detail
Knowledge of material management and ERP systems
Prior Baan system experience is preferred
Must be proficient in Microsoft Office applications, including Word and Excel, with strong Excel and data-entry accuracy skills
Strong commitment to ongoing process improvements
Must be a self-starter and be able to work independently and in conjunction with others

Job Qualifications

Aa degree required or 3+ years of experience in a similar field or work environment required
Effective interpersonal skills
Strong written and oral communication skills
Must be able to communicate with all levels of the organization
Demonstrated ability to manage a high volume of purchase orders, supplier communications, and shipment activities simultaneously
Demonstrated ability to proactively manage supplier follow-up, shipment tracking, and issue resolution with a strong sense of urgency
Strong organizational skills with proven ability to prioritize competing demands and meet deadlines
Strong problem-solving skills and ability to proactively identify and resolve issues
Ability to work independently with minimal supervision while maintaining a high level of accountability
Proven follow-through and attention to detail
Knowledge of material management and ERP systems
Prior Baan system experience is preferred
Must be proficient in Microsoft Office applications, including Word and Excel, with strong Excel and data-entry accuracy skills
Strong commitment to ongoing process improvements and being an integral part of the success of the organization
Must be a self-starter and be able to work in conjunction and independently of others in the department

Job Duties

Coordinate and track inbound shipments to ensure on-time delivery from suppliers and vendors
Work with freight forwarders, carriers, and customs brokers to arrange transportation and resolve shipping delays
Manage and monitor import processes, including customs clearance, duties, and tariffs
Create, review and approve shipping documents, invoices, and bills of lading
Monitor open purchase orders after placement and proactively follow up with suppliers regarding shipment readiness, ship dates, and delivery status
Maintain accurate expected receipt dates and shipment status information within ERP systems and internal tracking tools
Identify potential supply risks, late deliveries, and material shortages before they impact production schedules
Escalate supplier performance issues and unresolved delivery concerns in a timely manner
Track supplier on-time delivery performance and support corrective actions for recurring service issues
Proactively communicate shipment delays, supplier issues, inventory risks, and transportation challenges to Planning, Purchasing, Operations, and other stakeholders
Ensure inbound shipment status is communicated before receipt dates are impacted
Respond to supplier, carrier, and internal inquiries within established service expectations
Escalate critical supply chain issues requiring management intervention
Maintain effective communication across cross-functional teams to support uninterrupted production and customer service
Maintain accurate records of inbound shipments, freight documentation, and customs documentation
Ensure compliance with import regulations, supplier agreements, and company policies
Work with Finance to ensure accurate invoicing, duty payments, and freight charges
Ensure freight damage, shortage, and loss claims are properly documented, submitted, tracked, and resolved in a timely manner while maintaining complete claim records and supporting documentation
Develop and maintain effective working relationships with suppliers, carriers, freight forwarders, and customs brokers to support efficient inbound logistics operations
Coordinate with suppliers and service providers to resolve shipment issues and support continuous improvement in supplier delivery performance
Assist in the development and tracking of the freight budget for inbound logistics
Support monthly reviews of actual freight costs vs. budget, identifying key variances and cost drivers
Collaborate with Finance and Procurement to analyze trends and help forecast future freight needs
Analyze freight costs and work with carriers to negotiate competitive shipping rates
Identify cost-saving opportunities in inbound transportation and supplier relationships
Optimize shipment consolidation and routing to reduce logistics expenses
Participate in special projects as required
Assist Purchasing with Customer Supplied items
Assist with other tasks as required