Lodging Representative II - Patient Logistics

The Alaska Native Tribal Health Consortium (ANTHC) is a distinguished non-profit tribal health organization dedicated to addressing the unique health needs of Alaska Native and American Indian people residing in Alaska. Established as a pivotal part of the Alaska Tribal Health System, ANTHC collaborates directly with over 171,000 Alaska Native and American Indian individuals and multiple tribal health organizations to provide an extensive range of health services. These services encompass comprehensive medical care at the Alaska Native Medical Center (ANMC), extensive wellness programs, important disease research and prevention initiatives, rural healthcare provider training, and the development and maintenance of rural water and sanitation infrastructures. ANTHC's mission is not only locally impactful but nationally recognized, positioning it as the largest and most comprehensive tribal health organization across the United States. In addition, it is the second-largest health employer in Alaska, with a workforce exceeding 3,100 employees, dedicated to delivering health services across the geographically vast and diverse Alaskan state.

At ANTHC, the vision is clear: to help Alaska Native people become the healthiest in the world. This vision is realized through community-centered and culturally sensitive health programs that respond holistically to the unique challenges faced by Alaska Native and American Indian populations.

The Lodging Representative role at ANTHC plays a crucial part in supporting the organization's health service delivery by managing accommodations for patients and their escorts receiving medical care at ANMC. The position ensures a seamless guest experience, acting as the primary contact for lodging guests. Duties include overseeing guest check-ins, confirming lodging arrangements, responding to general lodging inquiries, and locating Medicaid lodging accommodations. The position requires auditing patient medical records to address discrepancies with lodging reservations and assisting guests in navigating the ANTHC campus effectively.

The role involves working closely under management supervision to implement patient lodging policies and procedures while maintaining a commitment to hospitality. Lodging Representatives provide courteous and attentive assistance, confirm lodging eligibility, conduct background checks for housing eligibility, and manage room inventory and reservation systems. They are also responsible for issuing meal cards with accurate per diem allocations and coordinating daily activities with other team members. Higher-level Lodging Representatives take on additional responsibilities such as training staff, troubleshooting property management systems, conducting night audits, generating management reports, and serving as airport liaisons to facilitate patient travel.

ANTHC offers a comprehensive benefits package to all eligible employees, including medical insurance through the Federal Employee Health Benefits Program with numerous plan options, dental and vision insurances, discounted pet insurance, retirement plans with employer matching contributions, and paid time off that accrues immediately. Employees also enjoy eleven paid holidays, paid parental leave, disability and life insurance coverage, flexible spending accounts, ancillary cash benefits, on-site child care facilities, employee assistance programs, tuition discounts, professional development opportunities, license reimbursements for medical staff, gym access, emergency travel assistance, education leave eligibility, and discount programs for various recreational activities.

This role requires strong interpersonal skills, attention to detail, proficiency in managing multiple priorities, and the ability to work collaboratively within a diverse team environment. Experience in hospitality, customer service, and understanding of Alaska Native culture and health system operations are highly valued. The position demands adaptability to work various shifts, including weekends, holidays, and evenings, with some roles requiring on-call availability. The Lodging Representative position not only supports patient care logistics but embodies ANTHC's commitment to providing respectful, efficient, and culturally sensitive service to Alaska Native and American Indian communities.