LODGING FACILITY MANAGER NF4* (RFT) FIVE PALMS

Marine Corps Community Services (MCCS) is a dynamic organization dedicated to supporting and enhancing the quality of life for Marines, their families, and the broader Marine Corps community. As a comprehensive program, MCCS encompasses a range of services designed to meet the unique needs of those who serve and their loved ones. The organization operates through the collaborative efforts of military personnel, civilian staff, contractors, and volunteers, all working together to ensure smooth and effective operation. MCCS is deeply committed to its mission of service, continually striving to maintain a high standard of support to the Corps and those connected to it.

This particular opportunity is situated within the Five Palms Marine Corps Hospitality Services in Hawaii, a prominent location that plays a critical role in delivering top-tier lodging and guest services. The role available is for a Lodging Facility Manager NF-04 RFT, a position integral to the management and operational success of Marine Lodge - Five Palms. This position offers a blend of leadership, customer service, and strategic management responsibilities in a unique hospitality environment.

The Lodging Facility Manager will be the cornerstone of the facility's operations, responsible for overseeing the Guest Services, Housekeeping, Laundry, Maintenance, and grounds maintenance within a 50-foot radius of the facility. The manager's role extends beyond typical supervisory duties, encompassing direct interaction with guests, ensuring their satisfaction, and maintaining high standards across the board. The position requires weekly inspections of guest rooms and public areas, with a commitment to promptly addressing any issues to uphold the quality and appeal of the lodging services.

Additionally, the role involves extensive staff management, including hiring, onboarding, training, and ongoing professional development to foster a skilled and motivated workforce. Collaboration with other MCCS activities on the installation ensures a cohesive approach to service delivery and cross-promotional opportunities, maximizing occupancy and guest satisfaction. The manager must be adept at developing and implementing policies and innovative promotions that enhance operational performance, safety, and profitability.

Financial stewardship is a crucial part of the position, requiring the preparation and analysis of budgets, forecasts, and cost controls to maintain fiscal responsibility. The manager will conduct regular business performance evaluations through profit and loss statements and other key metrics, adapting strategies as needed to meet financial targets. Furthermore, the position demands adherence to safety, security, sanitation, and environmental standards, emphasizing employee and guest well-being.

Providing world-class customer service is at the heart of this role. The manager serves as a hospitality model, engaging guests courteously and effectively solving problems to ensure a positive experience. Continuous professional development in hospitality training is encouraged and expected to maintain high service standards.

The position comes with a competitive benefits package, including a 401(k) retirement plan with employer matching contributions, medical and dental insurance, flexible spending accounts, life insurance, paid leave, and more, reflecting MCCS's commitment to employee well-being.

Overall, this role offers a challenging and rewarding opportunity for experienced hospitality professionals who are passionate about service excellence, team leadership, and operational management within a respected military community organization.