LODGING FACILITY MANAGER NF4* (RFT) FIVE PALMS

Marine Corps Community Services (MCCS) is a vital organization dedicated to enhancing the quality of life for Marines, their families, and the broader Marine Corps community. MCCS delivers a wide range of programs and services designed to support the welfare, morale, and professional development of Marines and their loved ones. The organization operates through a diverse team made up of military personnel, civilian employees, contractors, and volunteers, all working synergistically to provide excellent service and ensure the smooth functioning of the community support system. MCCS remains steadfast in its commitment to serving the Marine Corps, emphasizing a service-oriented culture that values teamwork, dedication, and excellence.

This particular opportunity is for a Lodging Facility Manager position at FIVE PALMS, part of Marine Corps Hospitality Services in Hawaii. This role is crucial for the successful operation and management of Marine Lodge Five Palms, offering a unique chance to be part of an esteemed hospitality service dedicated to the Marine Corps community. The position is designated as NF-04 RFT (Regular Full Time), implying steady employment with competitive benefits.

The Lodging Facility Manager oversees all aspects of the lodging facility's operation, including guest services, housekeeping, laundry, maintenance, and groundskeeping within the immediate vicinity. The manager plays a direct role in guest reception and housekeeping duties when necessary, ensuring that customer satisfaction remains a top priority. Weekly inspections of guest rooms and public spaces are conducted to maintain facility standards, with detailed documentation and action plans for any deficiencies found.

Leadership responsibilities include providing direction, encouragement, and recognition to lodging staff, maintaining a culture of hospitality and service. The manager is tasked with hiring, onboarding, and training employees while fostering ongoing professional development. Collaboration with other MCCS activities aboard the installation helps strengthen partnerships and promotes cross-selling opportunities that benefit all involved parties.

Strategic management duties involve implementing policies and innovative promotions to increase occupancy rates, improve customer service, and ensure profitability. Safety and security procedures are developed and enforced to protect occupants and assets. The manager also undertakes internal sales efforts and marketing coordination, forming connections with local hotel and motel counterparts to accommodate patrons when billeting space is short.

Operational performance is continuously analyzed using financial data, profit and loss statements, and key metrics to identify areas for improvement. Long-range planning aligns with internal directives to secure sustainable success. Resource management, including budgeting, cost control, inventories, and financial reporting, falls within the manager's purview. Moreover, supervising staff schedules, performance appraisals, counseling, and personnel actions are integral to the role.

The Lodging Facility Manager ensures compliance with Equal Employment Opportunity policies and maintains high standards for safety, security, sanitation, and environmental concerns. Asset protection and fraud prevention through diligent resource management are essential. Providing world-class customer service with an emphasis on courtesy and professionalism is fundamental to the position.

This role demands active engagement in hospitality training and adherence to safety regulations, including prompt reporting of workplace hazards and incidents. The manager acts as a positive representative of MCCS values and commitment to the Marine Corps community.

Employee benefits for this position are comprehensive: a 401(k) retirement plan with up to a 5% employer match, a retirement plan with employee contributions and a five-year vesting period, medical and dental coverage through Aetna, HMSA, and Kaiser, flexible spending accounts, long-term care insurance, life insurance, short-term income replacement insurance, employee assistance programs, paid sick leave, and paid vacation time. This robust benefits package supports both the professional and personal well-being of the employee.

In summary, the Lodging Facility Manager at Marine Corps Community Services is a dynamic and demanding role that combines operational oversight, leadership, financial acumen, customer service excellence, and community engagement. It offers a meaningful career opportunity within a respected organization dedicated to supporting Marines and their families in a vibrant and scenic location.