Lodge Manager

Dexterra Group is a well-established Canadian company with over 75 years of experience supporting critical infrastructure and built assets across the country. The organization is known for its commitment to delivering high-quality services that help clients achieve superior performance and productivity. Dexterra brings together a passionate team with the right skills, blending experience with regional expertise to ensure smooth and successful day-to-day operations. This dedication has positioned Dexterra as a leader in workforce accommodations, industrial services, and related hospitality operations, making it a trusted partner for many organizations across Canada and beyond.

The role of Lodge Manager at Dexterra is a pivotal leadership position responsible for overseeing the operation of a large-scale workforce accommodation site comprising between 500 to over 4,000 rooms. This position demands a highly experienced and capable professional to spearhead all aspects of lodge functioning including safety management, guest services, operational delivery, workforce leadership, client relations, financial oversight, and comprehensive reporting. The Lodge Manager is tasked with providing strong leadership across multiple service lines such as accommodations, front desk operations, food services, housekeeping, janitorial, recreation, and facility coordination to ensure operational excellence.

This onsite role operates on a rotation schedule typically involving extended periods of work followed by time off (14 days on/14 days off, 21 days on/10 days off, or 28 days on/14 days off). While on rotation, meals and accommodations are provided and travel support is offered as needed. The successful candidate will bring robust operational judgment, the ability to manage a unionized workforce, and proven expertise working in high-volume hospitality or industrial environments. This position plays a critical role in maintaining safety, efficiency, and client satisfaction, upholding Dexterra’s high standards and contractual commitments.

The Lodge Manager must also excel in managing fluctuating occupancy and workforce demands, ensuring consistent service quality and guest satisfaction amidst the operational challenges of a large-scale facility. This person will be expected to foster a strong safety culture, maintain regulatory compliance, and lead continuous improvement initiatives to optimize operations. Strong client relationship management skills are essential, as the Lodge Manager serves as the primary operational contact for client representatives and is responsible for maintaining transparent communication, resolving issues, and driving service excellence.

In addition to leadership and operational responsibilities, the role involves financial management including budget adherence, labor cost control, inventory management, and reporting accuracy. The Lodge Manager coordinates with maintenance teams to ensure facility readiness and oversees guest experience standards from room allocation to service delivery. They will also lead workforce development through coaching, performance management, and employee relations activities recognizing the complexities of managing a unionized team.

Joining Dexterra as a Lodge Manager offers an opportunity to lead a significant workforce accommodation operation within a collaborative, fast-paced environment that places a strong emphasis on safety, quality, and continuous improvement. This role promises direct impact on operational performance and client satisfaction, contributing to the broader mission of Dexterra to support vital infrastructure across Canada with excellence and dedication.