Job Overview
Compensation
Type:
Salary
Rate:
Range $34,290.93 - $40,381.48
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Job Description
Smith Family Funeral Homes is a respected and compassionate funeral service provider that strives to support families during their most difficult times. Renowned for its dedicated staff and comprehensive services, Smith Family Funeral Homes operates multiple locations, including the Little Rock site. This establishment has built a reputation for offering respectful, professional, and empathetic care to families in bereavement, ensuring that every detail of their experience is handled with dignity and sensitivity. The company values creating a supportive community atmosphere where employees work together to make a positive difference in the lives of those they serve. Working at Smith Family... Show More
Job Requirements
- High school diploma or equivalent
- Two or more years of experience in an office environment with administrative skills
- Customer service experience
- Excellent written and verbal communication skills including active listening and exceptional telephone skills
- Service oriented with the ability to understand and assist grieving families in difficult and stressful situations
- Proficient computer skills with the ability to learn new software
- Preferred experience with MS Office 365 products and or Google platforms
- Experience with Funeral Service software such as Smart Director Tukios preferred
- First-hand experience with office machines such as printers scanners etc.
- Strong attention to detail
- Initiative-taking with ability to identify needs and work proactively
- Excellent time management skills and ability to multi-task and prioritize work
- Strong organizational and planning skills proven in a fast-paced and sometimes demanding environment
- Ability to sit for prolonged periods
- Ability to lift and or move boxes up to 15 pounds
Job Qualifications
- High school diploma or equivalent
- Two or more years of experience in an office environment with administrative skills
- Customer service experience
- Excellent written and verbal communication skills including active listening and exceptional telephone skills
- Service oriented with the ability to understand and assist grieving families in difficult and stressful situations
- Proficient computer skills with the ability to learn new software
- Preferred experience with MS Office 365 products and or Google platforms
- Experience with Funeral Service software such as Smart Director Tukios preferred
- First-hand experience with office machines such as printers scanners etc.
- Strong attention to detail
- Initiative-taking with ability to identify needs and work proactively
- Excellent time management skills and ability to multi-task and prioritize work
- Strong organizational and planning skills proven in a fast-paced and sometimes demanding environment
Job Duties
- Create and support a pleasant and successful work environment ensuring elevated levels of organizational effectiveness communication and safety
- Greet families clients suppliers and other visitors in a professional and friendly manner
- Functions as the front-line contact when the Location Manager or Funeral Director are unavailable and ensures prompt and correct communication to the proper individual
- Answer and direct phone inquiries to the proper team members in a professional and courteous manner
- Provide general administrative support to the location manager and employees which could include organizing and scheduling meetings preparing reports processing Death Certificates updating the daily docket as needed
- Enter maintain and manage At-Need and Pre-Need sales contracts in Smart Director file insurance claims and gather all information for annual reports Prepare reports and documents as needed
- Cross train with Corporate Accounting to acquire bookkeeping knowledge understanding and skills to function as an accounting team member as needed
- Sort incoming mail faxes and deliveries for distribution Monitor the location e-mail smithfamilycares.com answer e-mails and or communicate messages accordingly
- Purchase receive and store office supplies ensuring basic supplies are always available
- Maintain up-to-date and correct record keeping and filing system
- Reply to general information requests in a prompt fashion with correct information
- Successfully resolve inquiries and complaints
- Ensure the location facility is always presentable
- Performs other related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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