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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Safe working environment
Job Description
Consumer and Community Banking is a dynamic sector within the financial services industry, committed to delivering outstanding customer service and building long-lasting client relationships. The team focuses on providing wealth management and other financial solutions to a diverse community of clients, ensuring their needs are met with the highest level of professionalism and care. As a part of this team, employees have the opportunity to thrive in a fast-paced environment where no two days are the same. Excellence, attention to detail, and a client-focused approach are paramount to success within this organization.
The Lobby Receptionist role within Consumer and Comm... Show More
The Lobby Receptionist role within Consumer and Comm... Show More
Job Requirements
- Minimum two years of recent experience in high-end reception, concierge, hospitality, or client-facing services
- Strong interpersonal and communication skills
- Ability to work in a fast-paced environment and manage multiple priorities
- Proficiency in Microsoft Office suite
- Ability to stand or walk for extended periods
- Ability to work across different campus locations
- Willingness to maintain schedule flexibility including early mornings or late evenings
- Ability to be onsite five days a week, no hybrid option
- Commitment to following security and safety procedures
Job Qualifications
- Minimum two years of recent experience in high-end reception, concierge, hospitality, or client-facing services
- Strong interpersonal and communication skills with a polished, welcoming presence
- Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
- Proficiency in Microsoft Office including Outlook, Word, Excel, and Teams
- Ability to stand or walk for extended periods
- Ability to work across different locations throughout the campus as needed
- Familiarity with event, room, and/or visitor management systems preferred
- Bilingual skills, Spanish preferred
Job Duties
- Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area
- Provide concierge-level support by answering questions, giving directions, and sharing relevant office information
- Support employees as needed, facilitating temporary access/badges when building access support is required
- Follow all building and security procedures to maintain a healthy, safe, and secure environment
- Proactively escalate issues using a 'see something, say something' approach
- Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs
- Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems
- Collaborate with partner teams from various JPMA partners across regions and headquarters to enhance the overall in-office and visitor experience
- Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence
- Maintain schedule flexibility, including early mornings or late evenings as business needs require
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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