Lobby Receptionist

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

Safe working environment

Job Description

Consumer and Community Banking is a dynamic sector within the financial services industry, committed to delivering outstanding customer service and building long-lasting client relationships. The team focuses on providing wealth management and other financial solutions to a diverse community of clients, ensuring their needs are met with the highest level of professionalism and care. As a part of this team, employees have the opportunity to thrive in a fast-paced environment where no two days are the same. Excellence, attention to detail, and a client-focused approach are paramount to success within this organization.

The Lobby Receptionist role within Consumer and Community Banking - Wealth Management serves as the crucial first point of contact for clients, visitors, and employees alike. This position is integral in crafting a welcoming, professional, and seamless experience from the moment individuals enter the premises. As a first impression specialist, the Lobby Receptionist not only ensures that all visitors feel valued and respected but also supports daily office operations by managing check-ins, addressing inquiries, and overseeing temporary access protocols. This role demands a polished presence, exceptional interpersonal skills, and a commitment to creating a positive, lasting impression.

Working as a Lobby Receptionist offers a unique platform for professional growth and skill enhancement within a results-oriented team. The position requires collaboration across multiple departments and regions, providing an enriching work experience that promotes operational excellence and continuous improvement. Flexibility is key, as the role may necessitate early mornings or late evenings to accommodate business needs, ensuring that the office environment remains both welcoming and secure throughout the day.

Responsibilities also include adhering strictly to building and security procedures, responding promptly to potential safety issues, and employing a proactive 'see something, say something' approach to maintain a healthy and secure environment. Beyond the functional tasks, this role involves participating in service-improvement projects that elevate team standards and contribute to a superior overall visitor and employee experience.

Candidates joining this team must possess a minimum of two years of relevant client-facing experience, preferably in high-end reception, concierge, hospitality, or similar service-oriented roles. Proficiency with Microsoft Office tools and the ability to handle multiple priorities while remaining composed are essential. The role is strictly in-office, requiring presence five days a week, which underscores the importance of commitment and flexibility. For those interested in contributing to a vibrant, people-centered working environment while advancing their careers, this opportunity represents a highly rewarding choice.

Job Requirements

Minimum two years of recent experience in high-end reception, concierge, hospitality, or client-facing services
Strong interpersonal and communication skills
Ability to work in a fast-paced environment and manage multiple priorities
Proficiency in Microsoft Office suite
Ability to stand or walk for extended periods
Ability to work across different campus locations
Willingness to maintain schedule flexibility including early mornings or late evenings
Ability to be onsite five days a week, no hybrid option
Commitment to following security and safety procedures

Job Qualifications

Minimum two years of recent experience in high-end reception, concierge, hospitality, or client-facing services
Strong interpersonal and communication skills with a polished, welcoming presence
Ability to thrive in a fast-paced environment, handle multiple priorities, and manage varied personalities while remaining professional and composed
Proficiency in Microsoft Office including Outlook, Word, Excel, and Teams
Ability to stand or walk for extended periods
Ability to work across different locations throughout the campus as needed
Familiarity with event, room, and/or visitor management systems preferred
Bilingual skills, Spanish preferred

Job Duties

Welcome, register, and check in clients and visitors arriving for meetings and events within the JPMA office lobby/reception area
Provide concierge-level support by answering questions, giving directions, and sharing relevant office information
Support employees as needed, facilitating temporary access/badges when building access support is required
Follow all building and security procedures to maintain a healthy, safe, and secure environment
Proactively escalate issues using a 'see something, say something' approach
Deliver first-class service by consistently exceeding lobby reception standards and anticipating needs
Prepare for daily activity by reviewing scheduled meetings and events using event and visitor management systems
Collaborate with partner teams from various JPMA partners across regions and headquarters to enhance the overall in-office and visitor experience
Complete miscellaneous tasks and service-improvement projects that raise team standards and support operational excellence
Maintain schedule flexibility, including early mornings or late evenings as business needs require