Lobby Lounge Server

The Ritz-Carlton in Boston, Massachusetts, located at 10 Avery St, is a distinguished luxury hotel recognized worldwide for its exceptional standards and commitment to delivering outstanding guest experiences. As part of Marriott International, a globally respected hospitality leader, The Ritz-Carlton maintains over 100 award-winning properties internationally, showcasing excellence through its distinctive brand of personalized and compassionate service. The company prides itself on fostering a diverse and inclusive workplace environment, where employees from all backgrounds are welcomed, valued, and empowered to contribute their unique talents and skills. The positive and motivational workplace culture is a cornerstone at The Ritz-Carlton, where team spirit and professional growth are highly encouraged.

This position is a full-time, non-management role within the Food and Beverage division, offering an hourly pay rate of $17.25, with eligibility for tips. The role is focused on providing exemplary dining service in alignment with the renowned "Gold Standards" of The Ritz-Carlton, ensuring that every guest experience is not just satisfactory but memorable and exceptional. As a food and beverage team member, you will play an integral part in embodying the hotel's philosophy, delivering attentive, courteous, and efficient service to guests.

Working in this role, you will be responsible for welcoming guests warmly, attending to their tables promptly, and providing knowledgeable recommendations on food and beverage choices. Your expertise about the menu will be essential in assisting guests with inquiries or special requests, thereby enhancing their dining experience. Accurate and timely transaction processing using the MICROS system is a critical component of daily operations. You will also proactively engage with guests to ensure satisfaction with each dish and drink served, reinforcing the premium service standards The Ritz-Carlton is known for. Cleaning tables, performing closing duties, and replenishing supplies are also vital to maintaining a clean, organized, and efficient service environment.

The ideal candidate will possess strong conversational skills, a positive attitude, and an outgoing personality, all vital traits in fostering teamwork and creating an inviting atmosphere for guests and colleagues alike. Previous experience as a server is highly regarded but not mandatory, emphasizing the company’s openness to both seasoned hospitality professionals and newcomers eager to build a rewarding career.

Physical requirements include the ability to lift and move up to 25 pounds, as well as the endurance to stand, sit, or walk for extended periods. A professional appearance, including a clean uniform, is mandatory. Prospective employees will also undergo safety training and certification prior to employment to ensure a secure working environment.

By joining The Ritz-Carlton's team, you’ll have the opportunity to combine your passion for food and beverage with career advancement opportunities within a globally recognized luxury hotel brand. The company offers various learning and development initiatives, wellness programs, recognition schemes, and a supportive management team dedicated to fostering your personal and professional growth. Moreover, you will be part of a dynamic, multicultural team where collaboration and mutual respect are integral to all operations, making this role not just a job but a pathway to becoming your best professional self at a world-class hospitality leader.