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Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Employee assistance program
Job Description
Viceroy Hotels & Resorts is a distinguished leader in the luxury hospitality industry, renowned for offering a fresh and immersive approach to travel experiences. Dedicated to providing guests with culturally rich encounters, Viceroy fosters connections that go beyond traditional hospitality, allowing each visitor to create authentic and unforgettable narratives rooted deeply in the unique attributes of each destination. The company’s portfolio spans a variety of breathtaking locations worldwide, including vibrant urban centers and tranquil resort destinations such as Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and the Algarve region of Portugal. The brand continues... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- RBS certification preferred
- Ability to stand for entire shift
- Ability to exert up to 50 pounds of force occasionally
- Effective communication skills, both verbal and written
- Ability to multitask and prioritize
- Friendly, attentive and courteous manner with guests and employees
- Flexibility to work long and varied hours
- Willingness to attend required meetings and trainings
- Maintain high standards of personal appearance and grooming
- Compliance with all hotel policies and safety rules
- Ability to handle difficult situations and solve problems
- Ability to maintain confidentiality
- Initiative to anticipate guest and operational needs
- Ability to cross-train in other hotel areas
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related field preferred
- RBS certified (preferred)
- Effective verbal and written communication skills
- Ability to multitask and prioritize departmental functions
- Strong service orientation and courteous demeanor
- Ability to work flexible and long hours
- Ability to stand for entire shift
- Familiarity with hotel services and facilities
- Ability to handle guest complaints and problem solve
- Willingness to attend meetings and trainings
- Commitment to maintaining high standards of appearance and grooming
- Ability to show initiative and anticipate guest or operational needs
- Ability to maintain confidentiality and comply with hotel policies
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to all guests, managers and fellow employees
- Set up the bar according to hotel standards and ensure prompt and efficient service
- Prepare beverages and cocktails following the hotel’s mixing and presentation standards
- Serve guests with beverage requirements in a friendly, courteous and professional manner
- Break down bar after functions, storing liquor, supplies and equipment as per hotel standards
- Follow all state liquor laws and prescribed procedures to serve liquor responsibly
- Respond promptly to guests’ problems, complaints and accidents
- Ensure cleanliness and tidiness of bar and service areas during service
- Ensure overall guest satisfaction throughout service periods
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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