Lobby Lounge Bar Supervisor

Boca Raton, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $37,200.00 - $65,700.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Group medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

Flexible spending account

Employee assistance program

Paid Time Off

401(k) plan with Company Match

Complimentary team member meals

complimentary room nights

Job Description

Pier Sixty-Six Resort is a distinguished luxury hospitality destination located in Fort Lauderdale, South Florida, renowned for its exceptional service and sophisticated ambiance. Reopening in late 2024, the resort is situated on a sprawling 32-acre waterfront enclave and features 325 guest rooms, suites, and villas. In addition to extensive accommodations, the resort includes 91 Private Resort Residences, 12 distinct restaurants and lounges, a luxurious spa, multiple curated pool options, and a vibrant waterfront promenade featuring retail and dining experiences. The iconic rotating Pier-Top lounge and the renowned superyacht marina define its unique character and draw countless guests seeking elevated and memorable experiences.

The resort prides itself on delivering impeccable design paired with refined service, creating extraordinary moments for every guest. With over 600 diverse and talented team members, Pier Sixty-Six embodies a culture of care, inclusion, and well-being, providing state-of-the-art facilities, a premium employee dining room, and a supportive work environment focused on individual growth and welfare.

We are currently seeking a seasoned Lobby Lounge Bar Supervisor with expertise in luxury bar operations to join our dynamic Food and Beverage team. Reporting to the Director of Food and Beverage and the Beverage Director, this role involves leading the daily operations of the lobby lounge bar, encompassing staff supervision, inventory management, and the delivery of five-star service standards. The Supervisor will play a pivotal role in mentoring servers, bartenders, and support staff while collaborating with culinary teams to curate and enhance menu offerings aligned with current market trends and guest preferences.

The role requires exceptional leadership to maintain an atmosphere of excellence in beverage quality and guest satisfaction. Managing guest inquiries professionally and resolving complaints promptly is essential to exceed guest expectations consistently. The Supervisor will also oversee the upkeep and organization of the bar area, ensuring strict compliance with health and safety standards. Furthermore, the position entails collaborating across resort departments, including culinary and guest services, to foster a cohesive guest experience and identify revenue growth opportunities.

This position demands a hands-on approach to implementing standard operating procedures and service protocols, supporting team development through effective training programs. Flexibility in working hours, including mornings, evenings, weekends, and holidays, is necessary to meet operational needs. Joining Pier Sixty-Six Resort offers an exciting opportunity to work in a prestigious luxury resort environment with competitive wages, comprehensive benefits, and a culture that values and respects its team members.

Job Requirements

High school diploma or equivalent
previous experience in a supervisory or management role within a luxury hotel or resort lobby bar and/or coffee shop environment
strong leadership and interpersonal skills
ability to remain calm and composed under pressure
strong organizational and time-management skills
comprehensive knowledge of bar operations and expertise in a wide variety of liquors
flexibility to work mornings, evenings, weekends, and holidays

Job Qualifications

Previous experience in a supervisory or management role within a luxury hotel or resort lobby bar and/or coffee shop environment
Strong leadership and interpersonal skills, with the ability to inspire and motivate team members to deliver exceptional service
Ability to remain calm and composed under pressure, especially during busy service periods or high-profile events
Strong organizational and time-management skills, with the ability to multitask and prioritize tasks effectively
Comprehensive knowledge of bar operations and expertise in a wide variety of liquors
Flexibility to work mornings, evenings, weekends, and holidays, based on business needs
High school diploma or equivalent
additional education or certification in hospitality management or related field is a plus

Job Duties

Supervising and mentoring servers, bartenders, and support staff, ensuring they deliver impeccable service and adhere to resort standards
Overseeing all aspects of lobby bar operations, including staffing, inventory management, ordering, and stocking, to maintain high-quality service and uphold brand standards
Collaborating with the culinary team to develop and update menu offerings, ensuring they reflect current trends and guest preferences
Monitoring beverage quality and presentation, providing feedback and guidance to ensure consistency and excellence in drink preparation
Managing guest inquiries, requests, and complaints in a professional and timely manner, striving to exceed guest expectations and resolve issues to their satisfaction
Maintaining cleanliness and organization of the lobby bar, including bar tops, equipment, and seating areas, in accordance with health and safety standards
Assisting in developing and implementing standard operating procedures, service protocols, and training materials to maintain consistency and excellence in service
Collaborating with other resort departments, such as food and beverage, culinary, and guest services, to enhance the overall guest experience and drive revenue opportunities