Lobby Lounge Bar Porter

The Ritz-Carlton, located at 50 Central Park South in New York City, is an iconic luxury hotel brand that is synonymous with exceptional service and elegance in the hospitality industry. As part of Marriott International’s prestigious portfolio of brands, The Ritz-Carlton offers unparalleled guest experiences through its commitment to high-quality service standards and a culture that embraces diversity, creativity, and respect for all. Operating within the bustling and dynamic environment of New York City, this establishment has earned over 100 global hotel awards, underscoring its reputation as a leader in luxury hospitality. Known as the ‘ladies and gentlemen serving ladies and gentlemen,’ employees at The Ritz-Carlton are empowered to create memorable moments for guests by embodying kindness, compassion, and professionalism in every interaction.

This particular full-time, non-management Substitute position within the Food and Beverage & Culinary category offers an hourly pay range of $29.70 to $42.43. The role encompasses a variety of essential operational responsibilities designed to support the smooth functioning of the bar and dining areas. The substitute staff member is responsible for opening and closing duties, including organizing provisions and necessary instruments, cleaning equipment and workspaces, and securing premises at the end of their shift. They are expected to coordinate with supervisors to ensure all tasks are properly completed before departing.

Maintaining cleanliness and organization is a crucial aspect of the position. This includes supplying the ice station, glassware, and paper provisions, clearing dirty items from bar surfaces and tables promptly, and ensuring all furniture and equipment are in excellent condition aligned with company standards. The role requires a strong adherence to safety policies and procedures, including reporting any maintenance issues, hazards, accidents, or injuries. All safety training and certifications must be completed as part of the job, emphasizing the company’s commitment to a secure work environment.

The ideal candidate will present themselves with a neat and professional appearance, uphold the privacy of company information, protect company assets, and demonstrate a supportive and respectful attitude towards colleagues. Collaboration and teamwork in achieving shared goals are fundamental to the position. Physical demands of the role include lifting and moving items weighing up to 50 pounds independently, standing or walking for extended periods, and the ability to perform various physical motions such as bending, twisting, and climbing stairs or ramps. Communication skills are essential, including clear and professional verbal interaction with guests and coworkers and proper telephone etiquette.

By joining The Ritz-Carlton team, employees commit to upholding the company’s ‘Gold Standards,’ a set of service principles that include the employee promise, credo, and service values. These standards foster a culture of continuous improvement and exceptional service delivery, ensuring each day surpasses the last. The company’s dedication to inclusion means that all applicants are welcomed without discrimination based on disability, veteran status, or other protected characteristics.

As part of Marriott International, The Ritz-Carlton offers vast opportunities for professional growth and development within a supportive global community. This substitute food and beverage role not only contributes to guest satisfaction but also serves as a foundational experience for those aspiring to build a career in luxury hospitality. By maintaining the brand’s high standards every day with kindness and attention, employees become an integral part of a legacy that is respected worldwide and ensures that every guest’s stay is unforgettable.