Lobby Host

Four Seasons Hotels and Resorts is a globally renowned luxury hospitality company known for its exceptional service and commitment to creating meaningful experiences for guests. Founded on the principle of the Golden Rule, the company emphasizes treating others with kindness, empathy, and respect. This enduring philosophy transcends geography and culture, fostering a workplace culture where diversity, inclusion, and equal opportunity are deeply valued. With a presence in major international destinations, Four Seasons is dedicated to not only providing outstanding guest experiences but also cultivating a world-class employee experience. The company supports partners and residents alongside guests, uniting its global team by shared commitment to genuine care and luxury.

The role of an on-call Lobby Host supporting Ravello, one of Four Seasons' distinguished dining venues, is pivotal in delivering superior guest service from the moment visitors arrive. This position centers on ensuring that the lobby and reception areas are welcoming, organized, and efficiently managed to enhance the overall dining experience. The Lobby Host plays a vital role in managing guest flow, effectively communicating with the dining and service teams, and maintaining the highest standards of hospitality. The incumbent will be responsible for greeting guests warmly, ensuring the reception area is clean and well-stocked, and upholding security protocols to maintain a safe environment.

Beyond the front desk duties, the Lobby Host is actively engaged in gathering guest preferences and sharing information about resort activities and upcoming events, thereby enriching guest interactions and engagement. The role requires maintaining clear and continuous communication regarding table status and reservations, coordinating with the restaurant's management to handle reservation changes, walk-in guests, and special guest requests including allergy considerations. Using the Micros reservation system and OpenTable is integral to managing guest details and ensuring seamless seating arrangements. Moreover, the Lobby Host contributes to the team by providing the Manager on Duty with valuable guest feedback and insights.

Flexibility, professionalism, and excellent organizational skills are essential for success in this dynamic role. The position often requires working under pressure while prioritizing tasks and adapting to shifting conditions in a fast-paced upscale dining environment. The ideal candidate will bring previous experience in food and beverage settings, particularly within refined dining, along with fluency in English and availability to work weekends and holidays. Four Seasons supports its team members through comprehensive training programs, fostering a supportive atmosphere that values authenticity and individual contributions. This role offers not only competitive compensation but also ongoing professional development and opportunities to engage in a diverse and inclusive workplace culture.