LOBBY EXPERIENCE SUPERVISOR

KPMG Lakehouse in Lake Nona is a premier hospitality establishment known for its state-of-the-art facilities and exceptional service offerings. This destination boasts 800 single king bed sleeping rooms designed for maximum comfort and privacy. In addition to lavish accommodations, the venue includes over 100,000 square feet of versatile meeting space suitable for conferences, events, and large gatherings. Guests at KPMG Lakehouse enjoy access to four unique food and beverage venues, including a prominent 500-plus seat, three-meal venue that offers eight diverse culinary experiences, catering to a wide range of tastes and preferences. This combination of luxurious accommodations, extensive meeting spaces, and multiple dining options makes KPMG Lakehouse a sought-after location for both leisure and business travelers.

The role of Lobby Experience Supervisor at KPMG Lakehouse is crucial in maintaining the high standards of guest service and operational excellence for which the property is known. Supervisors in this position are expected to demonstrate strong leadership, exceptional communication skills, and the ability to build meaningful relationships with both staff and guests. Reporting to senior leadership, the Lobby Experience Supervisor supports basic management responsibilities that include coaching team members, providing direction, scheduling, training, managing payroll, and participating in the interview process. This position requires a proactive and adaptable approach to ensure smooth lobby operations and a welcoming atmosphere for every visitor.

Central to the responsibilities of this role is leading the host team, who are the first point of contact responsible for participant registration and communicating facility services. This highly visible role is dynamic and interactive, allowing supervisors to engage in casual conversations and directly influence the overall guest experience positively. Additional tasks might include processing various forms of payment and promptly responding to guest inquiries to ensure satisfaction and resolve concerns efficiently.

The ideal candidate for the Lobby Experience Supervisor role is someone who thrives in fast-paced environments and deeply values interpersonal connection and empathy. They must possess refined verbal and written communication skills and preferably have prior experience in hotel operations with a solid understanding of lobby experience functions. As a leader, this individual must be adaptable to various situations, demonstrating a consistent commitment to satisfying the needs of both colleagues and guests alike. The role requires a blend of operational expertise, emotional intelligence, and customer service excellence to sustain and enhance the reputation of KPMG Lakehouse as a leader in hospitality and guest experience excellence.