Lobby Ambassador/Bellperson

Pacific Hotel Management, LLC (PHM) is a privately-owned company managing various hotel brands in the Bay Area, including the Sheraton Palo Alto Hotel, which is one of seven hotels within the PHM portfolio. Known for its family-oriented, friendly, and competitive culture, PHM strives every day to achieve both guest and associate satisfaction goals. The company thrives on a passion for hospitality and dedicates efforts toward creating an environment where associates feel valued and guests experience excellence. PHM associates enjoy a variety of benefits including health insurance, a 401k plan, an educational assistance program, specialized training, recognition events, and travel discounts. As a part of the Marriott brand, PHM continually pursues excellence in all its operations, emphasizing superior service and a welcoming atmosphere.

We are currently seeking a friendly, knowledgeable, and adaptable Lobby Ambassador/Bell person to join our Sheraton Palo Alto Hotel family. This role serves as the first point of contact for guests, responsible for creating a positive and memorable first impression. The Lobby Ambassador/Bell person offers exceptional guest service by greeting guests warmly upon arrival and departure, escorting them to and from their accommodations, and providing detailed orientation about hotel features and local attractions. This position requires a blend of hospitality skills and local knowledge to ensure that guests feel welcomed, comfortable, important, and relaxed throughout their stay.

The ideal candidate will demonstrate exemplary interpersonal and communication skills, fostering genuine connections with guests and fellow associates. Duties include assisting guests with luggage, managing deliveries such as messages and packages, handling pet leashes when necessary, and maintaining professional and courteous behavior at all times. In addition to operational responsibilities like adhering to the PHM Employee Handbook policies, brand standards, and emergency guidelines, the Lobby Ambassador/Bell person actively promotes hotel services and facilities to enhance overall guest satisfaction.

This role demands physical endurance, including prolonged standing or walking for eight or more hours and the ability to lift and maneuver luggage or equipment while maintaining composure and a professional demeanor. The position requires multitasking ability, adaptability to a dynamic hospitality environment, and a commitment to confidentiality regarding sensitive guest information.

Joining Sheraton Palo Alto Hotel as a Lobby Ambassador/Bell person means becoming part of a motivated team dedicated to providing outstanding hospitality experiences. This position is especially suited for individuals passionate about guest satisfaction, eager to engage with a diverse clientele, and interested in contributing creative ideas to elevate service quality. If you thrive in a fast-paced, guest-focused environment and want to be part of a brand that values excellence and family culture, we invite you to apply and become an essential part of our growing team.