Job Overview
Employment Type
Temporary
Hourly
Compensation
Hourly
Exact $18.50
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Unlimited colleague and friends and family discounted room rates
Holiday pay
Complimentary employee meals
Paid Time Off
Employee Discounts
flexible scheduling
Career development opportunities
Job Description
Hyatt is a globally recognized hospitality company committed to providing exceptional guest experiences through its caring and attentive associates. With properties located worldwide, Hyatt has established itself as a leader in the hotel industry, known for its dedication to quality service, luxury accommodations, and comprehensive amenities. The company's reputation is built on its core values of integrity, respect, and care, ensuring every guest feels welcomed and valued throughout their stay. Hyatt offers various types of accommodations, including luxury hotels, resorts, and boutique properties, each designed to create memorable and personalized experiences for travelers. Hyatt's culture emphasizes teamwork, professional development, and a passion for hospitality, creating a dynamic and rewarding workplace for its employees.
The role of Lobby Ambassador at Hyatt plays a crucial part in the guest journey, acting as the first point of contact for visitors entering the hotel. This seasonal position offers an hourly pay rate of $18.50 and is expected to run until September 5th, 2026. As a Lobby Ambassador, you will warmly welcome guests, assist them with directions and information about the hotel's services and amenities, and ensure a smooth and positive arrival experience. Standing and walking for most of the shift, this role requires strong interpersonal skills and the ability to maintain a professional demeanor even during busy periods. Shift times typically range from early morning hours such as 7 AM to 11 AM or 8 AM to 12 PM, with work during weekends, holidays, and peak periods often required. The position demands adherence to Forbes standards, showcasing Hyatt's commitment to high excellence in service. This role supports front office operations by collaborating with concierge teams, bell staff, and security personnel to enhance guest satisfaction and maintain lobby safety and order. Recognizing VIP and loyal guests with personalized greetings is another key function, helping to foster lasting relationships and encourage guest loyalty. Overall, the Lobby Ambassador contributes to the welcoming atmosphere of the hotel lobby, ensuring guests leave with a positive first impression that reflects the high standards and friendly environment Hyatt is known for.
The role of Lobby Ambassador at Hyatt plays a crucial part in the guest journey, acting as the first point of contact for visitors entering the hotel. This seasonal position offers an hourly pay rate of $18.50 and is expected to run until September 5th, 2026. As a Lobby Ambassador, you will warmly welcome guests, assist them with directions and information about the hotel's services and amenities, and ensure a smooth and positive arrival experience. Standing and walking for most of the shift, this role requires strong interpersonal skills and the ability to maintain a professional demeanor even during busy periods. Shift times typically range from early morning hours such as 7 AM to 11 AM or 8 AM to 12 PM, with work during weekends, holidays, and peak periods often required. The position demands adherence to Forbes standards, showcasing Hyatt's commitment to high excellence in service. This role supports front office operations by collaborating with concierge teams, bell staff, and security personnel to enhance guest satisfaction and maintain lobby safety and order. Recognizing VIP and loyal guests with personalized greetings is another key function, helping to foster lasting relationships and encourage guest loyalty. Overall, the Lobby Ambassador contributes to the welcoming atmosphere of the hotel lobby, ensuring guests leave with a positive first impression that reflects the high standards and friendly environment Hyatt is known for.
Job Requirements
- Ability to greet and engage guests warmly and professionally
- Strong communication skills
- Ability to provide directions and information clearly
- Capability to stand and walk for most of the shift
- Willingness to work flexible hours including weekends and holidays
- Adherence to Hyatt's grooming and professionalism standards
- Physical ability to lift, pull, and push moderate weight
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Excellent verbal communication and interpersonal skills
- Ability to remain calm, courteous, and helpful in a busy environment
- Professional demeanor with a passion for delivering exceptional guest service
- Ability to lift, pull, and push moderate weights (about 40 pounds and more)
- Flexibility to work early morning shifts, weekends, and holidays
Job Duties
- Greet all guests and visitors warmly and professionally upon arrival
- Provide clear directions to reception, restaurants, elevators, meeting rooms, and other hotel facilities
- Assist with wayfinding and answer general questions about the hotel and surrounding area
- Maintain an active presence in the lobby, ensuring a clean, welcoming, and organized environment
- Support front office operations by coordinating with concierge, bell staff, and security when necessary
- Recognize VIPs and loyal guests, offering personalized greetings
- Monitor lobby traffic and communicate with other departments as needed to ensure smooth guest flow
- Assist with crowd control during peak periods, events, or large group arrivals
- Maintain professional appearance and follow hotel grooming standards at all times
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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