Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
Dental Insurance
Vision Insurance
401K with company match
Free parking
Paid Time Off
Paid Family Bonding Time
Adoption assistance
Tuition Reimbursement
Employee stock purchase plan
Retail Discounts
Job Description
Hyatt is a globally recognized hospitality company known for delivering exceptional guest experiences, driven by caring and attentive associates dedicated to meeting the needs of their guests with personalized service. Hyatt's commitment to creating meaningful moments and exceptional service contributes to its strong reputation and loyal customer base worldwide. As part of the Hyatt family, Andaz Miami Beach Resort & Spa embodies the brand's values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. This resort is a luxury lifestyle hotel located in the vibrant Mid-beach area of Miami Beach, housed within an iconic art-deco building that stands as an architectural landmark. The property features 287 elegantly designed guestrooms, including 64 stunning suites with floor-to-ceiling windows, many offering deep-soaking tubs and cozy reading nooks, along with private outdoor terraces showcasing breathtaking views of the Atlantic Ocean and the Miami skyline.
Andaz Miami Beach Resort & Spa offers guests an unparalleled arrival experience with an ocean-view entrance unique to Miami Beach, setting the tone for a luxurious and memorable stay. Amenities include a full-service spa, a modern fitness center, fine dining curated by the renowned chef José Andrés, two inviting swimming pools, and an exclusive Beach Club favored by Miami's elite. The resort also features 25,000 square feet of innovative indoor and outdoor event spaces, making it a premier venue for cultural events, music, art, fashion celebrations, and other significant gatherings for both guests and locals.
The role of Lobby Ambassador at Andaz Miami Beach Resort & Spa is critical in maintaining the resort's hospitality excellence. The ambassador creates an energetic and welcoming presence in the lobby, offering culturally attuned and personalized service to all guests from arrival through their entire stay. This opportunity is ideal for individuals skilled in building strong first impressions and capable of guiding guests smoothly through check-in, orientation, and any special requests or needs.
In this role, priority is given to enhancing the experience for World of Hyatt elite members by anticipating their needs, personalizing recognition, and ensuring the seamless delivery of elite benefits. Collaboration with the Front Office and Guest Services teams is essential to uphold these standards. The ambassador is also tasked with creating memorable and brand-aligned moments for guests, including surprise-and-delight experiences, sharing local stories, providing knowledgeable recommendations, and celebrating special occasions thoughtfully.
Excellent guest communication skills are essential, focusing on rapport-building, proactive problem-solving, and capturing guest preferences to foster loyalty and encourage repeat visits. Operational responsibilities include working closely with various departments such as Concierge, Housekeeping, and Food & Beverage to ensure a seamless guest journey, managing lobby flow during busy periods, and remaining vigilant about VIP arrivals and special events.
Overall, this position demands a welcoming personality, attention to detail, excellent interpersonal skills, and a deep knowledge of the property, brand standards, and the World of Hyatt program. The environment at Andaz Miami Beach Resort & Spa supports career growth, job enrichment, and a collaborative culture where individuals can thrive and make a tangible impact. If you are passionate about delivering a vibrant and playful guest experience within a luxe, artful setting, this role invites you to join a dynamic team in Miami's first Andaz luxury lifestyle resort.
Andaz Miami Beach Resort & Spa offers guests an unparalleled arrival experience with an ocean-view entrance unique to Miami Beach, setting the tone for a luxurious and memorable stay. Amenities include a full-service spa, a modern fitness center, fine dining curated by the renowned chef José Andrés, two inviting swimming pools, and an exclusive Beach Club favored by Miami's elite. The resort also features 25,000 square feet of innovative indoor and outdoor event spaces, making it a premier venue for cultural events, music, art, fashion celebrations, and other significant gatherings for both guests and locals.
The role of Lobby Ambassador at Andaz Miami Beach Resort & Spa is critical in maintaining the resort's hospitality excellence. The ambassador creates an energetic and welcoming presence in the lobby, offering culturally attuned and personalized service to all guests from arrival through their entire stay. This opportunity is ideal for individuals skilled in building strong first impressions and capable of guiding guests smoothly through check-in, orientation, and any special requests or needs.
In this role, priority is given to enhancing the experience for World of Hyatt elite members by anticipating their needs, personalizing recognition, and ensuring the seamless delivery of elite benefits. Collaboration with the Front Office and Guest Services teams is essential to uphold these standards. The ambassador is also tasked with creating memorable and brand-aligned moments for guests, including surprise-and-delight experiences, sharing local stories, providing knowledgeable recommendations, and celebrating special occasions thoughtfully.
Excellent guest communication skills are essential, focusing on rapport-building, proactive problem-solving, and capturing guest preferences to foster loyalty and encourage repeat visits. Operational responsibilities include working closely with various departments such as Concierge, Housekeeping, and Food & Beverage to ensure a seamless guest journey, managing lobby flow during busy periods, and remaining vigilant about VIP arrivals and special events.
Overall, this position demands a welcoming personality, attention to detail, excellent interpersonal skills, and a deep knowledge of the property, brand standards, and the World of Hyatt program. The environment at Andaz Miami Beach Resort & Spa supports career growth, job enrichment, and a collaborative culture where individuals can thrive and make a tangible impact. If you are passionate about delivering a vibrant and playful guest experience within a luxe, artful setting, this role invites you to join a dynamic team in Miami's first Andaz luxury lifestyle resort.
Job Requirements
- Diploma in hospitality or tourism management or related field
- Ability to speak a second language fluently is preferred
- Knowledge of Reserve or Opera software is desirable
- Proficiency in Microsoft Suite applications
- Strong verbal and written communication skills
- Flexibility to work weekends, holidays, and overnight shifts
- Physical ability to stand or walk for extended periods
- Strong time management and organizational abilities
- Problem-solving aptitude
- Professional and well-groomed appearance
- Les Clefs d'Or affiliation required
Job Qualifications
- Diploma in hospitality or tourism management or a relevant field
- Ability to speak a second language fluently is an asset
- Good working knowledge of Reserve or Opera software is an asset
- Excellent proficiency with Microsoft Suite applications
- Refined verbal and written communication skills
- Ability to work a flexible schedule including weekends, holidays, and overnight shifts
- Physically agile with ability to stand or walk for long periods
- Excellent time management and organizational skills
- Excellent problem-solving skills
- Well-groomed with a professional appearance
- Les Clefs d'Or affiliation is required
Job Duties
- Assist with responding to guest requests for special arrangements or services by making arrangements or identifying appropriate providers
- Respond to special requests with unique needs and follow up with the guest or vendor to ensure satisfaction
- Accurately enter all guest requests and necessary information in Alice and Opera
- Monitor food and beverage outlets for seating availability, service, and overall feel of a particular area
- Anticipate guests' needs, respond promptly, and acknowledge all guests
- Provide gracious and efficient telephone service as it relates to general PBX services
- Review and note all special requests of guests
- Assist with the completion of all items on the daily checklist
- Communicate pertinent guest information to designated departments and personnel
- Provide assistance to the front desk when needed
- Ensure the concierge desk and lobby are clean, organized, and tidy
- Maintain complete knowledge of the property, brand, and World of Hyatt program
- Perform all other related duties as required
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
