Lobby Ambassador

Marriott International is a globally recognized leader in the hospitality industry, renowned for its commitment to exceptional guest experiences and a diverse portfolio of hotel brands. Located at 6100 N River Rd, Rosemont, Illinois, this property represents Marriott's dedication to delivering luxury, comfort, and innovative service to its guests. As a leading hotel chain with a presence worldwide, Marriott continuously invests in employee development, ensuring a supportive work environment that values diversity, inclusion, and professional growth. This particular role is within the Rooms & Guest Services Operations category and is a full-time, non-management position offering a competitive hourly pay range of $24.43 to $26.50.

The Guest Services role is integral to enhancing the guest experience at the property, primarily by engaging with guests in the lobby area and activating all outlet services including the restaurant and bar, front desk, business center, and lounge. The individual in this position acts as a key liaison, responding promptly and efficiently to guest requests and ensuring that all services operate seamlessly to meet and exceed guest expectations. Responsibilities include managing special arrangements such as transportation, reservations, and dry cleaning, alongside providing local area knowledge that enriches the guest’s stay, including recommendations on special events and local activities.

This position requires a proactive approach to guest service, with responsibilities extending to effective communication with various hotel departments such as Bellperson, Housekeeping, and Food & Beverage to resolve any guest issues quickly. Beyond guest interaction, the role also demands adherence to safety protocols, including reporting accidents, injuries, and unsafe work conditions to management, completing required safety training, and maintaining confidentiality of proprietary information. The guest services associate must present a professional appearance, comply with company policies, and demonstrate a genuine appreciation for guests. They must exhibit strong communication skills, both verbal and written, and maintain a positive and cooperative relationship with colleagues to achieve common service goals.

The ideal candidate for this role at Marriott International will have at least one year of related work experience and a high school diploma or GED equivalent. While no supervisory experience is required, the role demands a friendly, active, and service-oriented individual who takes pride in their well-being and optimism, embodying the brand’s mission as a preeminent wellness brand. Employees at Marriott are offered a comprehensive benefits package designed to support their overall well-being and career, fostering an enriching work environment where they can grow personally and professionally. This role offers a remarkable opportunity to be a part of a global team committed to delivering wellness-focused hospitality and superior guest service in a dynamic and supportive setting.