Loaner/Courtesy Car Administrator

Mercedes-Benz Manhattan is a renowned luxury automotive dealership committed to delivering an exceptional customer experience through outstanding service and premium vehicles. As part of the prestigious Mercedes-Benz brand, the dealership upholds a legacy of quality, innovation, and customer satisfaction. Located in the heart of Manhattan, the dealership caters to discerning customers who expect excellence in every aspect of their vehicle ownership experience. With a focus on luxury, precision engineering, and customer-centric service, Mercedes-Benz Manhattan strives to maintain its reputation as a leader in the automotive retail industry. The Loaner/Courtesy Car Administrator at Mercedes-Benz Manhattan plays a pivotal role in managing the dealership's extensive loaner vehicle fleet, which currently consists of approximately 150 vehicles. This role is essential for ensuring the seamless operation of the loaner vehicle program, which is a critical component of the dealership’s commitment to customer convenience and satisfaction. The Administrator is responsible for overseeing all daily activities related to the fleet, including coordinating vehicle availability to meet customer needs, managing accident reports and maintenance schedules to maintain vehicle safety and reliability, and ensuring rigorous compliance with the Mercedes-Benz USA (MBUSA) Courtesy Vehicle Program Guidelines. Additionally, the Loaner/Courtesy Car Administrator serves as the primary liaison for customers who require loaner vehicles during their service appointments or other needs. This requires exceptional interpersonal skills and a dedication to delivering a superior customer service experience at all times. The role requires meticulous attention to detail, strong organizational skills, and the ability to multitask effectively in a fast-paced environment. The Administrator may also be called upon to assist with valet or shuttle duties during peak periods, reinforcing the team-oriented culture of Mercedes-Benz Manhattan. This position offers an exciting opportunity for individuals passionate about luxury automotive service and administrative management. The Loaner/Courtesy Car Administrator contributes directly to the smooth functioning of dealership operations and helps uphold the brand’s high standards of customer satisfaction and vehicle care. Employment type and salary details are typically discussed during the hiring process, with competitive benefits and career development opportunities available for the right candidate. This role is ideal for someone who thrives in a dynamic environment and is dedicated to providing exceptional service to a clientele that demands the best.