LN Venues, Senior Operations Manager - Hollywood Palladium
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $89,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Flexible spending account
Health savings account
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) with Company Match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment stands as the world’s premier live entertainment company, encompassing renowned global leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster dominates the global event ticketing industry, distributing over 620 million tickets annually to nearly 10,000 clients worldwide. Complementing this, Live Nation Concerts is the largest live entertainment promoter globally, coordinating over 50,000 events annually with close to 7,000 artists across more than 40 countries. Through these ventures, Live Nation Media & Sponsorship spearheads strategic music marketing programs, effectively connecting over 1,200 sponsors with an audience of 145 million fans attending Live Nation events each year. Based out of influential entertainment hubs, Live Nation Entertainment creates unparalleled live music experiences and fosters strong community connections through its diverse and dynamic platform. For more information, please visit www.livenationentertainment.com.
The Senior Operations Manager role at Live Nation Entertainment is a crucial leadership position responsible for overseeing the comprehensive operations at two vibrant venues: the Hollywood Palladium and Peppermint Club. This is an exempt position reporting directly to the Assistant General Manager. The individual in this role will oversee the entire facility operations and physical plant management, ensuring the seamless execution of event operations while maintaining superior guest experiences. The Senior Operations Manager leads a broad operations team, including the Operations Manager, and administers multiple departments such as Parking, Merchandise, Guest Experience (VIP/Ambassador programs), Scheduling/Payroll, and Onboarding.
Key responsibilities include ownership of operational budgeting, including repairs, maintenance, and venue supply expenses, while partnering with the Assistant General Manager on annual budget planning and financial performance. This role leads vendor management, contract oversight, and third-party coordination, ensuring operational excellence. The position demands the management of high-level incident investigations and formal proceedings if necessary, as well as payroll approval and labor oversight across departments. Building and nurturing important municipal and external relationships—including police, fire, and city officials—is essential to maintaining compliance and fostering community engagement.
The Senior Operations Manager drives recruiting strategies, workforce planning, and training programs, emphasizing operational safety standards and delivering an outstanding guest experience on a large scale. This role requires a proven senior leader with strong management, organizational, and communication skills. Candidates should have extensive knowledge of venue operations, facility management, and large-scale event coordination, with a minimum of two years in a comparable senior operations role. Experience managing multiple departments and large teams such as Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising is vital.
This position also involves active collaboration with public officials and local authorities, representing the company and facility in community, municipal, and political matters alongside the General Manager. A background in operational budgeting, financial oversight, and vendor/contractor management is required. Proficiency in Microsoft Word, Excel, and Outlook is expected, with experience in Workday or similar timekeeping systems considered a plus. Excellent oral and written communication skills are necessary to lead cross-department initiatives effectively.
Compensation for this role ranges from $71,000 to $89,000 USD annually, with pay based on factors including market location, qualifications, skills, and experience. Live Nation prides itself on its commitment to equal employment opportunities and offers an enriching work environment geared toward personal and professional growth. Candidates interested in a dynamic, mission-driven career in live entertainment operations are encouraged to pursue this opportunity.
The Senior Operations Manager role at Live Nation Entertainment is a crucial leadership position responsible for overseeing the comprehensive operations at two vibrant venues: the Hollywood Palladium and Peppermint Club. This is an exempt position reporting directly to the Assistant General Manager. The individual in this role will oversee the entire facility operations and physical plant management, ensuring the seamless execution of event operations while maintaining superior guest experiences. The Senior Operations Manager leads a broad operations team, including the Operations Manager, and administers multiple departments such as Parking, Merchandise, Guest Experience (VIP/Ambassador programs), Scheduling/Payroll, and Onboarding.
Key responsibilities include ownership of operational budgeting, including repairs, maintenance, and venue supply expenses, while partnering with the Assistant General Manager on annual budget planning and financial performance. This role leads vendor management, contract oversight, and third-party coordination, ensuring operational excellence. The position demands the management of high-level incident investigations and formal proceedings if necessary, as well as payroll approval and labor oversight across departments. Building and nurturing important municipal and external relationships—including police, fire, and city officials—is essential to maintaining compliance and fostering community engagement.
The Senior Operations Manager drives recruiting strategies, workforce planning, and training programs, emphasizing operational safety standards and delivering an outstanding guest experience on a large scale. This role requires a proven senior leader with strong management, organizational, and communication skills. Candidates should have extensive knowledge of venue operations, facility management, and large-scale event coordination, with a minimum of two years in a comparable senior operations role. Experience managing multiple departments and large teams such as Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising is vital.
This position also involves active collaboration with public officials and local authorities, representing the company and facility in community, municipal, and political matters alongside the General Manager. A background in operational budgeting, financial oversight, and vendor/contractor management is required. Proficiency in Microsoft Word, Excel, and Outlook is expected, with experience in Workday or similar timekeeping systems considered a plus. Excellent oral and written communication skills are necessary to lead cross-department initiatives effectively.
Compensation for this role ranges from $71,000 to $89,000 USD annually, with pay based on factors including market location, qualifications, skills, and experience. Live Nation prides itself on its commitment to equal employment opportunities and offers an enriching work environment geared toward personal and professional growth. Candidates interested in a dynamic, mission-driven career in live entertainment operations are encouraged to pursue this opportunity.
Job Requirements
- Minimum high school diploma or equivalent
- At least two years' experience in a senior operations role
- Proven leadership and team management capabilities
- Strong organizational and communication skills
- Experience in venue operations and facility management
- Ability to manage multiple departments and large teams
- Familiarity with budgeting and financial oversight
- Experience working with local authorities and public officials
- Proficiency in Microsoft Office applications
- Ability to handle high-pressure situations and incident investigations
- Strong problem-solving and decision-making skills
Job Qualifications
- Proven senior leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations, facility management, and large-scale event coordination
- Minimum of two years' experience in a senior operations role (e.g., Operations Manager, House Manager, or comparable leadership position)
- Experience managing multiple departments and large teams, including Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising
- Strong experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community, municipal, and political matters
- Responsible for operational budgeting, financial oversight, and vendor/contractor management
- Proficient in Microsoft Word, Excel, and Outlook
- Experience with Workday or other timekeeping systems is a plus
- Excellent oral and written communication skills, with the ability to lead cross-department initiatives
Job Duties
- Oversees all facility operations with leadership responsibility for the Operations Manager and broader operations team
- Directs multiple departments including Parking, Merchandise, Guest Experience (VIP/Ambassador), Scheduling/Payroll, and Onboarding
- Owns operational budgeting, including repairs and maintenance and venue supply expenses
- Partners with Assistant General Manager on annual budget planning and financial performance
- Leads vendor management, contract oversight, and third-party coordination
- Oversees facility maintenance strategy and ensures optimal operating condition of all equipment and infrastructure
- Manages high-level incident investigations, including escalations and formal proceedings if needed
- Owns payroll approval and labor oversight across departments
- Establishes and maintains key municipal and external relationships (police, fire, city, etc.)
- Ensures full compliance with regulatory requirements, reporting, and company policies
- Drives recruiting strategy, workforce planning, and training programs across departments
- Ensures operational excellence, safety standards, and overall guest experience at scale
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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