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LN Venues, Senior Operations Manager - Hollywood Palladium
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $71,000.00 - $89,000.00
Work Schedule
Flexible
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Flexible spending account
Health savings account
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) with Company Match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment stands as the world’s premier live entertainment company, encompassing renowned global leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster dominates the global event ticketing industry, distributing over 620 million tickets annually to nearly 10,000 clients worldwide. Complementing this, Live Nation Concerts is the largest live entertainment promoter globally, coordinating over 50,000 events annually with close to 7,000 artists across more than 40 countries. Through these ventures, Live Nation Media & Sponsorship spearheads strategic music marketing programs, effectively connecting over 1,200 sponsors with an audience of 145 million fans attending Live Nation... Show More
Job Requirements
- Minimum high school diploma or equivalent
- At least two years' experience in a senior operations role
- Proven leadership and team management capabilities
- Strong organizational and communication skills
- Experience in venue operations and facility management
- Ability to manage multiple departments and large teams
- Familiarity with budgeting and financial oversight
- Experience working with local authorities and public officials
- Proficiency in Microsoft Office applications
- Ability to handle high-pressure situations and incident investigations
- Strong problem-solving and decision-making skills
Job Qualifications
- Proven senior leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations, facility management, and large-scale event coordination
- Minimum of two years' experience in a senior operations role (e.g., Operations Manager, House Manager, or comparable leadership position)
- Experience managing multiple departments and large teams, including Security, Ticket Takers, Ushers, Guest Experience, Parking, and Merchandising
- Strong experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community, municipal, and political matters
- Responsible for operational budgeting, financial oversight, and vendor/contractor management
- Proficient in Microsoft Word, Excel, and Outlook
- Experience with Workday or other timekeeping systems is a plus
- Excellent oral and written communication skills, with the ability to lead cross-department initiatives
Job Duties
- Oversees all facility operations with leadership responsibility for the Operations Manager and broader operations team
- Directs multiple departments including Parking, Merchandise, Guest Experience (VIP/Ambassador), Scheduling/Payroll, and Onboarding
- Owns operational budgeting, including repairs and maintenance and venue supply expenses
- Partners with Assistant General Manager on annual budget planning and financial performance
- Leads vendor management, contract oversight, and third-party coordination
- Oversees facility maintenance strategy and ensures optimal operating condition of all equipment and infrastructure
- Manages high-level incident investigations, including escalations and formal proceedings if needed
- Owns payroll approval and labor oversight across departments
- Establishes and maintains key municipal and external relationships (police, fire, city, etc.)
- Ensures full compliance with regulatory requirements, reporting, and company policies
- Drives recruiting strategy, workforce planning, and training programs across departments
- Ensures operational excellence, safety standards, and overall guest experience at scale
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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