LN Venues, Restaurant Manager - House of Blues Orlando
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical
Vision
Dental
Mental health
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) Plan
Stock reimbursement program
caregiver leave
fertility support
adoption support
Foster support
Surrogacy support
Career Development
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, known globally through its subsidiaries Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands as the premier event ticketing platform worldwide, distributing over 620 million tickets annually and serving around 10,000 clients globally. Live Nation Concerts is recognized as the largest provider of live entertainment, promoting more than 50,000 events each year across over 40 countries and featuring nearly 7,000 artists. Live Nation Media & Sponsorship harnesses these extensive networks to develop innovative music marketing programs, connecting over 1,200 sponsors to the 145 million fans that attend Live Nation Entertainment events annually. More information about Live Nation Entertainment can be found at www.livenationentertainment.com.
The role offered lies within the House of Blues venue, a part of Live Nation that specializes in providing memorable live music experiences combined with dining service. As a Supervisor at House of Blues, you will play a pivotal role in ensuring a welcoming and comfortable atmosphere in the venue’s restaurant and event spaces. Your responsibilities will include overseeing staff members, maintaining high standards of service, and managing operational aspects such as scheduling and cash handling. You will lead daily pre-shift meetings designed to motivate and inform the team, ensure adherence to House of Blues standards related to uniforms, food quality, and guest service, and conduct 100% table visits to guarantee guest satisfaction.
This position demands strong leadership, excellent guest relation skills, and a hands-on approach to staff management, including recruitment, training, and performance counseling. Additionally, you will be responsible for overseeing parties and special events, monitoring labor costs for the shift, and ensuring compliance with safety and sanitation standards. The role requires the ability to troubleshoot issues proactively and support staff members as needed across various functions. You will be accountable for managing cash according to House of Blues policies, including bank responsibilities and assisting with liquor pulls and change requests.
The ideal candidate will be passionate, motivated, and exhibit an entrepreneurial spirit with a forward-thinking attitude. This role provides an exciting opportunity to engage with a fast-paced and dynamic environment within a world-renowned live entertainment company. You will contribute directly to creating outstanding experiences for guests while supporting a motivated and professional team. Employment is full-time and requires the ability to work late hours, reflecting the nature of live events and hospitality service at House of Blues. A competitive salary commensurate with experience will be offered to the successful candidate.
The role offered lies within the House of Blues venue, a part of Live Nation that specializes in providing memorable live music experiences combined with dining service. As a Supervisor at House of Blues, you will play a pivotal role in ensuring a welcoming and comfortable atmosphere in the venue’s restaurant and event spaces. Your responsibilities will include overseeing staff members, maintaining high standards of service, and managing operational aspects such as scheduling and cash handling. You will lead daily pre-shift meetings designed to motivate and inform the team, ensure adherence to House of Blues standards related to uniforms, food quality, and guest service, and conduct 100% table visits to guarantee guest satisfaction.
This position demands strong leadership, excellent guest relation skills, and a hands-on approach to staff management, including recruitment, training, and performance counseling. Additionally, you will be responsible for overseeing parties and special events, monitoring labor costs for the shift, and ensuring compliance with safety and sanitation standards. The role requires the ability to troubleshoot issues proactively and support staff members as needed across various functions. You will be accountable for managing cash according to House of Blues policies, including bank responsibilities and assisting with liquor pulls and change requests.
The ideal candidate will be passionate, motivated, and exhibit an entrepreneurial spirit with a forward-thinking attitude. This role provides an exciting opportunity to engage with a fast-paced and dynamic environment within a world-renowned live entertainment company. You will contribute directly to creating outstanding experiences for guests while supporting a motivated and professional team. Employment is full-time and requires the ability to work late hours, reflecting the nature of live events and hospitality service at House of Blues. A competitive salary commensurate with experience will be offered to the successful candidate.
Job Requirements
- Responsible Alcohol Awareness Training Certification or Equivalent
- Ability to work late hours
- 3 years supervisory experience in high volume restaurant/music hall environment
- Working knowledge of restaurant operations
- Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
- High school diploma
Job Qualifications
- High school diploma
- 3 years supervisory experience in high volume restaurant/music hall environment
- Working knowledge of restaurant operations
- Entry level knowledge of state, federal and local liquor laws, retail operations, computers (Microsoft Office: Word, Excel, Access and PowerPoint)
- Skill in leadership, guest relations, decision making and staff schedule maintenance
- Ability to engage in positive interaction with staff and guests, prioritize, organize, motivate staff, problem solve, delegate, follow-up, communicate, diffuse possibly volatile situations with tact
- Point of sales knowledge, preferably MICROS (preferred)
- Some college or college degree (preferred)
Job Duties
- Ensure comfortable atmosphere in room (lighting, temperature, music volume, cleanliness-line of sight)
- Ensure that standards are being met regarding staff uniforms, quality of service/food, timeliness of food, guest relations
- Assist and support restaurant staff in any of their job functions as needed
- Conduct daily pre-shift in an upbeat and motivational manner
- Direct interaction with trainers/Blues Buster and trainees
- Conduct 100% table visits
- Ensure that service is up to HOB standards
- Assist in perceiving and troubleshooting potential problems
- Assist in scheduling staff, voids/closing comps, liquor pulls, cutting staffing levels, checking out Blues Buster and bar staff at end of shift
- Responsible for bank and adherence to HOB cash handling policy
- Assist in filling “change” requests from bartenders and servers
- Maintain HOB safety and sanitation standards
- Assist other employees and departments as needed
- Perform daily liquor pulls for bar staff
- Log nightly sales and operational issues in Manager Log Book, either manually or online
- Monitor the labor cost of the shift, paying close attention to overtime
- Accurate accounting close-out of special events
- Checking accuracy of labor system at the end of the shift
- Maintain reservations
- Oversee parties/special events in the rooms
- Provide guidance in executing outstanding guest service while following the House of Blues implemented Steps of Service
- Conducts performance counseling and ensures discipline procedures follow all HOB guidelines
- Recruitment and training of hourly staff members
- Develop strategies to generate/enhance revenue
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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