LN Venues, Restaurant Manager - House of Blues Las Vegas
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical
Vision
Dental
Mental health
FSA or HSA
Free concert tickets
Paid Time Off
401(k)
Stock reimbursement
New parent programs
Tuition Reimbursement
Volunteer time off
Job Description
Live Nation Entertainment stands as the world’s leading live entertainment company, globally recognized for its comprehensive and innovative approach to bringing live music and events to fans around the world. The company is composed of industry leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster leads the global event ticketing market with over 620 million tickets sold annually, serving about 10,000 clients. Live Nation Concerts is the largest live entertainment provider, promoting more than 50,000 concerts yearly across 40-plus countries, featuring nearly 7,000 artists. These operations support Live Nation Media & Sponsorship in crafting strategic music marketing campaigns that connect over 1,200 sponsors with 145 million fans attending Live Nation events annually. Live Nation is not only renowned for delivering world-class entertainment but also for its dedication to its employees, offering a supportive and enriching work environment. Recognized as a Great Place to Work for seven consecutive years and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment embodies innovation, diversity, and inclusion in all aspects of its operations.
In this leadership role, you will be deeply involved in recruitment, training, development, and management of team members to ensure operational excellence and outstanding guest experiences in a fast-paced, high-volume environment. The role demands someone passionate and motivated, equipped with an entrepreneurial spirit and committed to fostering a positive work culture. You will manage team recruitment and hiring, conduct performance appraisals, and lead developmental plans and disciplinary sessions following company guidelines. Upholding Workplace Standards and ensuring open communication across all levels of staff will be integral to your responsibilities. Beyond team oversight, you will be charged with maintaining the aesthetic and environment consistent with House of Blues standards, facilitating guest services and special event execution, and driving revenue enhancements through creative programming and cost control alongside the General Manager and Assistant General Manager. The position requires adeptness in handling complex operational challenges with professionalism, creativity, and composure, always prioritizing respect and integrity. This role offers a unique opportunity to be at the forefront of live event operations within a global entertainment powerhouse, offering not only career growth and development but also a chance to contribute significantly to a memorable guest and artist experience. Compensation and employment type details are to be discussed during the hiring process, but the company offers an extensive benefits package designed to support employees’ health, wealth, career growth, and personal life.
In this leadership role, you will be deeply involved in recruitment, training, development, and management of team members to ensure operational excellence and outstanding guest experiences in a fast-paced, high-volume environment. The role demands someone passionate and motivated, equipped with an entrepreneurial spirit and committed to fostering a positive work culture. You will manage team recruitment and hiring, conduct performance appraisals, and lead developmental plans and disciplinary sessions following company guidelines. Upholding Workplace Standards and ensuring open communication across all levels of staff will be integral to your responsibilities. Beyond team oversight, you will be charged with maintaining the aesthetic and environment consistent with House of Blues standards, facilitating guest services and special event execution, and driving revenue enhancements through creative programming and cost control alongside the General Manager and Assistant General Manager. The position requires adeptness in handling complex operational challenges with professionalism, creativity, and composure, always prioritizing respect and integrity. This role offers a unique opportunity to be at the forefront of live event operations within a global entertainment powerhouse, offering not only career growth and development but also a chance to contribute significantly to a memorable guest and artist experience. Compensation and employment type details are to be discussed during the hiring process, but the company offers an extensive benefits package designed to support employees’ health, wealth, career growth, and personal life.
Job Requirements
- High school diploma required
- 3-5 years of high volume experience in fine dining, restaurant, club operations, promotions or programming
- 2 or more years of supervisory or management experience
- Responsible Alcohol Awareness Training Certification or equivalent
- T.I.P.S. certification or equivalent
- proficiency in Microsoft Word, Excel and PowerPoint
- knowledge of POS systems
- guest relations and customer service knowledge
- basic accounting and P&L statements
- physical ability to stand for long periods
- ability to lift or move up to 25 lbs
- work in a fast-paced, loud, and stressful environment.
Job Qualifications
- Responsible Alcohol Awareness Training Certification or equivalent
- 3-5 years high volume experience in fine dining, restaurant, club operations, promotions or programming
- 2 or more years of operations supervisory or management experience
- T.I.P.S. certified or equivalent
- guest relations and customer service skills
- wine and liquor knowledge
- proficiency in Microsoft Word, Excel and PowerPoint
- knowledge of general point of sale systems
- basic accounting and P&L statement understanding
- training in purchasing, receiving and inventory
- high school diploma required
- college degree preferred.
Job Duties
- Recruit and interview manager and supervisor candidates
- recruit, hire and train hourly, non-exempt TeamMembers
- conduct annual performance appraisals of TeamMembers
- provide concise information for manager appraisals
- develop action plans for TeamMembers when required
- conduct disciplinary sessions according to guidelines
- ensure conflict resolution procedures are followed
- ensure compliance with workplace standards
- maintain open communication policy
- assist and support TeamMembers in their job functions as needed
- maintain environment and aesthetic to company standards
- oversee guest fulfillment and requests
- maintain all company standards
- oversee revenue center programming and late-night activities
- execute special events with logistics and sales managers
- generate and enhance revenue to meet budget expectations
- maintain effective cost control systems
- assist GM and AGM in annual budget and quarterly planning
- implement approved budgets
- create and implement quarterly operating plans (QOPs).
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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