Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
401(k) program with company match
Paid Time Off
Free concert tickets
Job Description
Live Nation Entertainment is the world leader in live entertainment, comprising several global market leaders including Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster commands the global ticketing market, selling over 620 million tickets annually and servicing approximately 10,000 clients worldwide. Live Nation Concerts is the largest live entertainment provider, promoting more than 50,000 events yearly across over 40 countries, working with nearly 7,000 artists. These facets of the company empower Live Nation Media & Sponsorship to craft strategic music marketing initiatives, connecting over 1,200 sponsors with an audience of 145 million fans attending Live Nation events each year. This comprehensive network highlights Live Nation’s dominant position in the entertainment industry and its commitment to delivering memorable live experiences.
Live Nation is currently seeking Regional Assistant Box Office Managers to support ticketing operations across various concert venues in the United States. This position is crucial for ensuring smooth ticketing processes at diverse locations, requiring outstanding organizational abilities and exceptional interpersonal skills to interface professionally with management, partners, clients, and event guests. The ideal candidate will demonstrate both efficiency and accuracy in high-pressure environments, prioritizing tasks effectively to meet deadlines. Experience with multiple ticketing software platforms, effective staff management, and stellar guest relations are essential for success in this role.
The Regional Assistant Box Office Manager serves as a key liaison for ticketing, working closely with Box Office Managers and other venue personnel to oversee the daily ticketing operations. Responsibilities encompass training and supervising box office staff, ensuring compliance with ticketing policies and procedures, fostering positive working environments, and addressing customer service matters to guarantee an exceptional experience for all guests. The role also involves collaborating with internal departments and external event teams to handle event programming, ticket holds, reporting, and ticket scanning, facilitating comprehensive event management.
Travel may be required, reflecting the multiple venue locations that this position supports. Candidates must be flexible with work schedules, accommodating days, nights, weekends, and holidays as needed to align with event timing. The role demands a high degree of integrity and a commitment to meticulous cash handling practices, supported by strong leadership and management skills. Candidates possessing a passion for diverse music genres and culturally inclusive values will thrive in Live Nation’s dynamic and innovative environment.
Live Nation provides a robust benefits package that emphasizes health, wellness, and work-life balance through medical, vision, dental, and mental health coverage, career development opportunities, financial programs including 401(k) with matching, and supportive family-related benefits. This opportunity offers the chance to join a visionary company that not only leads the live entertainment industry but also prioritizes its employees’ well-being and professional growth within an inclusive workplace that values diversity and equity.
Live Nation is currently seeking Regional Assistant Box Office Managers to support ticketing operations across various concert venues in the United States. This position is crucial for ensuring smooth ticketing processes at diverse locations, requiring outstanding organizational abilities and exceptional interpersonal skills to interface professionally with management, partners, clients, and event guests. The ideal candidate will demonstrate both efficiency and accuracy in high-pressure environments, prioritizing tasks effectively to meet deadlines. Experience with multiple ticketing software platforms, effective staff management, and stellar guest relations are essential for success in this role.
The Regional Assistant Box Office Manager serves as a key liaison for ticketing, working closely with Box Office Managers and other venue personnel to oversee the daily ticketing operations. Responsibilities encompass training and supervising box office staff, ensuring compliance with ticketing policies and procedures, fostering positive working environments, and addressing customer service matters to guarantee an exceptional experience for all guests. The role also involves collaborating with internal departments and external event teams to handle event programming, ticket holds, reporting, and ticket scanning, facilitating comprehensive event management.
Travel may be required, reflecting the multiple venue locations that this position supports. Candidates must be flexible with work schedules, accommodating days, nights, weekends, and holidays as needed to align with event timing. The role demands a high degree of integrity and a commitment to meticulous cash handling practices, supported by strong leadership and management skills. Candidates possessing a passion for diverse music genres and culturally inclusive values will thrive in Live Nation’s dynamic and innovative environment.
Live Nation provides a robust benefits package that emphasizes health, wellness, and work-life balance through medical, vision, dental, and mental health coverage, career development opportunities, financial programs including 401(k) with matching, and supportive family-related benefits. This opportunity offers the chance to join a visionary company that not only leads the live entertainment industry but also prioritizes its employees’ well-being and professional growth within an inclusive workplace that values diversity and equity.
Job Requirements
- High school diploma or equivalent
- Proven experience in box office or ticketing management
- Availability to work a flexible schedule including days, nights, weekends, and holidays
- Willingness and ability to travel as needed
- Demonstrated proficiency in cash handling
- Strong leadership and management skills
- Appreciation and respect for diverse cultures and artistic expressions
- Hands-on experience in live event operations
- Proficiency in Microsoft Office applications
Job Qualifications
- Proven experience in box office or ticketing management
- Availability to work a flexible schedule, including days, nights, weekends, and holidays
- Willingness and ability to travel as needed
- Demonstrated proficiency in cash handling
- Strong leadership, management, and customer service skills
- Appreciation and respect for diverse cultures, music genres, and artistic expressions
- High school diploma or equivalent
- Hands-on experience in live event operations
- Proficiency in Microsoft Office applications (Outlook, PowerPoint, Word, Excel, etc.)
- In-depth knowledge of ticketing systems, especially Ticketmaster Host, Archtics, AccountManager, and the TM1 product suite
- Advanced skills in Microsoft Office applications
- Strong organizational abilities, including prioritization, multitasking, and time management
- Professional communication skills and email etiquette
Job Duties
- Serve as a ticketing contact for events at the venue(s) locations assigned
- Develop strong working relationships with Live Nation promoters, ticketing staff, guests, and affiliated partners
- Partner with Box Office Managers on training, scheduling, and day-to-day supervision of Box Office personnel
- Partner with Box Office Managers in ensuring Box Office staff adheres to the company’s ticket operations policies and procedures
- Collaborate with Box Office Managers, internal departments and external event personnel to ensure all ticketing needs are addressed
- Partner with Box Office Managers in nightly Box Office operations during events (Ticket Sales, Reporting, ticket scanning, etc.)
- Create a positive and collaborative working environment and maintain staff morale
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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