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LN Venues, Operations Manager - North Island Credit Union Amphitheatre
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,000.00 - $87,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
health care concierge
flexible spending accounts
health savings accounts
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) program with company match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career and skill development programs
School of live
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is recognized as the world’s leading live entertainment company, comprising influential market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With Ticketmaster selling over 620 million tickets every year to approximately 10,000 clients globally, the company has firmly established its footprint in the event ticketing industry. Live Nation Concerts acts as the largest provider of live entertainment globally by promoting upwards of 50,000 events annually for nearly 7,000 artists across more than 40 countries. Meanwhile, Live Nation Media & Sponsorship develops innovative music marketing initiatives that connect around 1,200 sponsors with 145... Show More
Job Requirements
- minimum two years’ experience as house/operations manager or a comparable role
- extensive knowledge of venue operations and facility management
- experience dealing with police and public officials
- proven leadership with strong management and communications skills
- experience managing multiple departments with a large number of staff, ideally security, ticket takers and ushers
- computer skills including Microsoft Word, Excel and Outlook
- excellent oral and written communication skills
- experience using Workday or time keeping systems is a plus
- ability to lift up to 50 lbs
- flexible schedule including days/nights and weekends
- ability to wear an earpiece for radio communication
- able to stand, bend and stoop for extended periods
- comfortable working in a fast-paced, moderate to loud noise environment
Job Qualifications
- proven leadership with strong management and communications skills
- extensive knowledge of venue operations and facility management
- minimum two years’ experience as house/operations manager or comparable role
- experience dealing with police and public officials
- ability to manage multiple departments including security, ticket takers and ushers
- proficiency in Microsoft Word, Excel and Outlook
- excellent oral and written communication skills
- experience with Workday or time keeping systems preferred
Job Duties
- ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
- recruit, hire, train and supervise part-time staff and supervisors of multiple departments including but not limited to security, maintenance, cleaning and usher/ticket taker
- develop and oversee overhead expense budgets for repairs and maintenance and venue supply expenses
- assist in the preparation of annual operations budget with general manager
- maintain and monitor records of all incident reports and investigate/manage all pending cases including interviewing staff or witnesses and attending arbitration hearings
- ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
- investigate and resolve guest related complaints
- implement and execute all Live Nation policies, procedures and programs and ensure company standards are maintained
- create and implement effective recruiting programs for seasonal event staff
- manage event staff new hire onboarding and training for in-sourced positions as well as ensure proper onboarding
- manage any and all training programs and ongoing development of event staff
- commit to providing a safe and enjoyable facility for guests and employees
- develop and maintain municipality relationships including police, fire, rescue, traffic and other departments
- coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
- effectively manage and approve all payroll for in-house departments
- responsible for all required governmental reports and files
- oversee and ensure execution of all operating department compliance policies and procedures
- be present onsite for day of show and non show operations
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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