LN Venues, Operations Manager - North Island Credit Union Amphitheatre
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $69,000.00 - $87,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Medical
Vision
Dental
mental health benefits
health care concierge
flexible spending accounts
health savings accounts
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) program with company match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career and skill development programs
School of live
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is recognized as the world’s leading live entertainment company, comprising influential market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. With Ticketmaster selling over 620 million tickets every year to approximately 10,000 clients globally, the company has firmly established its footprint in the event ticketing industry. Live Nation Concerts acts as the largest provider of live entertainment globally by promoting upwards of 50,000 events annually for nearly 7,000 artists across more than 40 countries. Meanwhile, Live Nation Media & Sponsorship develops innovative music marketing initiatives that connect around 1,200 sponsors with 145 million fans attending Live Nation events yearly. This multibrand synergy uniquely positions Live Nation Entertainment as a dominant force in the global live music, events, and entertainment landscape. Interested candidates can learn more about the company at www.livenationentertainment.com.
This particular role is for a seasoned Operations Manager who will join the Venue Management team. This is an exempt position reporting directly to the General Manager, tasked with overseeing the entirety of facility operations and maintenance. The role demands collaboration with market leadership partners, managing front of house operations, preventive maintenance, and supervision of third-party contractors. The manager will engage in limited governmental liaising, head staffing initiatives, and supervise ongoing venue set-up and tear-down, including day of show operations. The Operations Manager plays an integral role in ensuring smooth and efficacious venue functionality, delivering a high-quality experience for guests, employees, and event participants.
The candidate will be responsible for guaranteeing that all tasks and projects are completed timely and effectively, either through personal management or delegating responsibilities to designated staff members. Key responsibilities include recruiting, hiring, training, and supervising part-time employees and multiple departmental supervisors such as Security, Maintenance, Cleaning, and Usher/Ticket Taker teams. Expense management is central to this role, involving development and oversight of budgets related to repairs, maintenance, and venue supply costs. The Operations Manager partners with the General Manager to assist in annual operational budgeting and ensures all incident reports are systematically recorded, investigated, and managed, including attending arbitration hearings as necessary.
Facility quality control is paramount, with ongoing maintenance ensuring the optimal operating condition of equipment like traffic and crowd-control devices. Resolving guest-related complaints promptly and implementing company-wide policies and procedures are essential duties. The Operations Manager also leads initiatives to recruit seasonal event staff and manages onboarding and continuous training programs to maintain a skilled and knowledgeable workforce.
Maintaining a safe and enjoyable environment for guests and staff is a constant priority, requiring strong relationships with local municipalities including police, fire, rescue, and traffic departments. The role additionally demands coordination with subcontractors and third-party vendors to ensure event success and safety. Payroll approval for all in-house departments and fulfillment of regulatory and governmental reporting obligations fall under this position's purview. Day-of-show and non-show operational presence is mandatory, ensuring all activities conform to company standards. Other duties will be assigned as needed, provide scope for additional responsibilities based on operational demands.
The salary range for this position is $69,000 to $87,000 USD, influenced by location, skills, qualifications, and experience. Live Nation Entertainment provides a thorough and supportive hiring process stable on official communications without requiring payment or purchase of equipment from candidates.
This particular role is for a seasoned Operations Manager who will join the Venue Management team. This is an exempt position reporting directly to the General Manager, tasked with overseeing the entirety of facility operations and maintenance. The role demands collaboration with market leadership partners, managing front of house operations, preventive maintenance, and supervision of third-party contractors. The manager will engage in limited governmental liaising, head staffing initiatives, and supervise ongoing venue set-up and tear-down, including day of show operations. The Operations Manager plays an integral role in ensuring smooth and efficacious venue functionality, delivering a high-quality experience for guests, employees, and event participants.
The candidate will be responsible for guaranteeing that all tasks and projects are completed timely and effectively, either through personal management or delegating responsibilities to designated staff members. Key responsibilities include recruiting, hiring, training, and supervising part-time employees and multiple departmental supervisors such as Security, Maintenance, Cleaning, and Usher/Ticket Taker teams. Expense management is central to this role, involving development and oversight of budgets related to repairs, maintenance, and venue supply costs. The Operations Manager partners with the General Manager to assist in annual operational budgeting and ensures all incident reports are systematically recorded, investigated, and managed, including attending arbitration hearings as necessary.
Facility quality control is paramount, with ongoing maintenance ensuring the optimal operating condition of equipment like traffic and crowd-control devices. Resolving guest-related complaints promptly and implementing company-wide policies and procedures are essential duties. The Operations Manager also leads initiatives to recruit seasonal event staff and manages onboarding and continuous training programs to maintain a skilled and knowledgeable workforce.
Maintaining a safe and enjoyable environment for guests and staff is a constant priority, requiring strong relationships with local municipalities including police, fire, rescue, and traffic departments. The role additionally demands coordination with subcontractors and third-party vendors to ensure event success and safety. Payroll approval for all in-house departments and fulfillment of regulatory and governmental reporting obligations fall under this position's purview. Day-of-show and non-show operational presence is mandatory, ensuring all activities conform to company standards. Other duties will be assigned as needed, provide scope for additional responsibilities based on operational demands.
The salary range for this position is $69,000 to $87,000 USD, influenced by location, skills, qualifications, and experience. Live Nation Entertainment provides a thorough and supportive hiring process stable on official communications without requiring payment or purchase of equipment from candidates.
Job Requirements
- minimum two years’ experience as house/operations manager or a comparable role
- extensive knowledge of venue operations and facility management
- experience dealing with police and public officials
- proven leadership with strong management and communications skills
- experience managing multiple departments with a large number of staff, ideally security, ticket takers and ushers
- computer skills including Microsoft Word, Excel and Outlook
- excellent oral and written communication skills
- experience using Workday or time keeping systems is a plus
- ability to lift up to 50 lbs
- flexible schedule including days/nights and weekends
- ability to wear an earpiece for radio communication
- able to stand, bend and stoop for extended periods
- comfortable working in a fast-paced, moderate to loud noise environment
Job Qualifications
- proven leadership with strong management and communications skills
- extensive knowledge of venue operations and facility management
- minimum two years’ experience as house/operations manager or comparable role
- experience dealing with police and public officials
- ability to manage multiple departments including security, ticket takers and ushers
- proficiency in Microsoft Word, Excel and Outlook
- excellent oral and written communication skills
- experience with Workday or time keeping systems preferred
Job Duties
- ensure that all outstanding tasks are handled either personally or through delegation to other staff members when appropriate
- recruit, hire, train and supervise part-time staff and supervisors of multiple departments including but not limited to security, maintenance, cleaning and usher/ticket taker
- develop and oversee overhead expense budgets for repairs and maintenance and venue supply expenses
- assist in the preparation of annual operations budget with general manager
- maintain and monitor records of all incident reports and investigate/manage all pending cases including interviewing staff or witnesses and attending arbitration hearings
- ensure optimum operating condition of all facility equipment, such as traffic control and crowd control devices
- investigate and resolve guest related complaints
- implement and execute all Live Nation policies, procedures and programs and ensure company standards are maintained
- create and implement effective recruiting programs for seasonal event staff
- manage event staff new hire onboarding and training for in-sourced positions as well as ensure proper onboarding
- manage any and all training programs and ongoing development of event staff
- commit to providing a safe and enjoyable facility for guests and employees
- develop and maintain municipality relationships including police, fire, rescue, traffic and other departments
- coordinate and manage approved subcontractors and third-party vendors to ensure safe, efficient and successful events
- effectively manage and approve all payroll for in-house departments
- responsible for all required governmental reports and files
- oversee and ensure execution of all operating department compliance policies and procedures
- be present onsite for day of show and non show operations
- perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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