Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Paid Time Off
Paid holidays
sick leave
401(k) Plan
company stock program
New parent programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, known for its dynamic and diverse portfolio that includes Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is recognized globally as the premier event ticketing platform, selling over 620 million tickets annually to approximately 10,000 clients worldwide. Live Nation Concerts stands as the largest live entertainment provider worldwide, promoting more than 50,000 events annually for nearly 7,000 artists across more than 40 countries. Together, these entities create strategic music marketing programs through Live Nation Media & Sponsorship, connecting over 1,200 sponsors with the 145 million fans attending Live Nation events every year. This expansive ecosystem of music, events, and sponsorships forms the backbone of Live Nation’s influential position in the entertainment industry. For more information, visit www.livenationentertainment.com.
We are currently seeking an Operations Manager to join our Venue Management team in Nashville, TN. This key role is responsible for overseeing all aspects of facility operations, ensuring that every event runs smoothly while maintaining a safe, clean, and inviting environment for staff, artists, and guests alike. The Operations Manager will work closely with the General Manager and other local leadership to manage front of house operations, preventive maintenance, staffing, and facility setup and teardown. As a vital member of the team, this exempt position requires excellent leadership, communication, and organizational skills, as well as a deep understanding of venue operations and facility management.
The individual in this role will take charge of supervising multiple departments including security, maintenance, cleaning, and usher/ticket taker teams. Responsibilities include recruiting, hiring, training, and managing part-time staff and supervisors while developing budget plans for repairs, maintenance, and venue supply expenses. The Operations Manager also collaborates with the General Manager to prepare annual operation budgets and is responsible for maintaining detailed documentation such as incident reports and managing any ongoing cases including staff interviews and arbitration hearings.
Effective management of all facility equipment—such as traffic and crowd control devices—is critical in ensuring operational excellence. This role also focuses on guest satisfaction by investigating and resolving complaints promptly. The Operations Manager is charged with ensuring compliance with all company policies, procedures, and programs, along with maintaining strong relationships with local governmental agencies including police, fire, and traffic departments.
This position demands proactive coordination with subcontractors and third-party vendors to facilitate safe and successful events, as well as overseeing payroll approval for in-house departments. The incumbent will represent the company alongside the General Manager in political and community matters, serving as a key liaison with local municipalities. Candidates must be experienced in managing multiple departments and a substantial workforce, ideally including security, ticket takers, and ushers. Familiarity with Microsoft Word, Excel, Outlook, and payroll systems such as Workday is advantageous.
Joining Live Nation Entertainment means becoming part of an innovative, forward-thinking team committed to delivering exceptional live entertainment experiences. We foster a work environment that values passion, motivation, and entrepreneurial spirit, offering career development opportunities and comprehensive benefits to support our employees' wellbeing and growth.
We are currently seeking an Operations Manager to join our Venue Management team in Nashville, TN. This key role is responsible for overseeing all aspects of facility operations, ensuring that every event runs smoothly while maintaining a safe, clean, and inviting environment for staff, artists, and guests alike. The Operations Manager will work closely with the General Manager and other local leadership to manage front of house operations, preventive maintenance, staffing, and facility setup and teardown. As a vital member of the team, this exempt position requires excellent leadership, communication, and organizational skills, as well as a deep understanding of venue operations and facility management.
The individual in this role will take charge of supervising multiple departments including security, maintenance, cleaning, and usher/ticket taker teams. Responsibilities include recruiting, hiring, training, and managing part-time staff and supervisors while developing budget plans for repairs, maintenance, and venue supply expenses. The Operations Manager also collaborates with the General Manager to prepare annual operation budgets and is responsible for maintaining detailed documentation such as incident reports and managing any ongoing cases including staff interviews and arbitration hearings.
Effective management of all facility equipment—such as traffic and crowd control devices—is critical in ensuring operational excellence. This role also focuses on guest satisfaction by investigating and resolving complaints promptly. The Operations Manager is charged with ensuring compliance with all company policies, procedures, and programs, along with maintaining strong relationships with local governmental agencies including police, fire, and traffic departments.
This position demands proactive coordination with subcontractors and third-party vendors to facilitate safe and successful events, as well as overseeing payroll approval for in-house departments. The incumbent will represent the company alongside the General Manager in political and community matters, serving as a key liaison with local municipalities. Candidates must be experienced in managing multiple departments and a substantial workforce, ideally including security, ticket takers, and ushers. Familiarity with Microsoft Word, Excel, Outlook, and payroll systems such as Workday is advantageous.
Joining Live Nation Entertainment means becoming part of an innovative, forward-thinking team committed to delivering exceptional live entertainment experiences. We foster a work environment that values passion, motivation, and entrepreneurial spirit, offering career development opportunities and comprehensive benefits to support our employees' wellbeing and growth.
Job Requirements
- Minimum two years experience as house or operations manager or comparable role
- Proven leadership and strong communication skills
- Extensive knowledge of venue operations and facility management
- Experience dealing with police and public officials
- Ability to manage multiple departments and large number of staff
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills
- Experience with Workday or timekeeping systems is preferred
Job Qualifications
- Proven leadership skills with strong management and communication abilities
- Extensive knowledge of venue operations and facility management
- Minimum two years experience as house or operations manager or comparable role
- Experience working with police and public officials
- Demonstrated ability to represent company and facility in political and community matters
- Experience managing multiple departments and large staff teams including security, ticket takers and ushers
- Proficiency with Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills
- Experience using Workday or other timekeeping systems is a plus
Job Duties
- Manage all aspects of facility operations and maintenance including front of house operations and preventive maintenance
- Ensure outstanding tasks are handled personally or delegated appropriately
- Recruit, hire, train and supervise part-time staff and supervisors across multiple departments including security, maintenance, cleaning and usher/ticket taker
- Develop and oversee budgets for repairs, maintenance and venue supplies
- Assist in preparation of annual operations budget with General Manager
- Maintain and monitor incident report records, investigate/manage cases including staff interviews and arbitration hearings
- Ensure optimum operating condition of all facility equipment such as traffic and crowd control devices
- Investigate and resolve guest related complaints
- Implement and execute Live Nation policies, procedures and programs
- Create and implement effective recruiting programs for seasonal event staff
- Manage event staff onboarding, training and development
- Provide a safe and enjoyable facility for guests and employees
- Develop and maintain relationships with local municipalities including police, fire, rescue and traffic departments
- Coordinate and manage subcontractors and third-party vendors for safe and successful events
- Manage and approve all payroll for in-house departments
- Responsible for all required governmental reports and filings
- Oversee and ensure compliance with all operating department policies and procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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