LN Venues, Operations Manager - Hollywood Palladium

Glendale, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $56,000.00 - $71,000.00

Work Schedule

Standard Hours

Benefits

Medical

Vision

Dental

mental health benefits

Flexible spending account

Health savings account

Free concert tickets

Paid Time Off

Paid holidays

Sick Time

Personal Days

401(k) program with company match

Stock reimbursement program

New parent programs

caregiver leave

Baby bonuses

fertility support

adoption support

Foster support

Surrogacy support

Career and skill development programs

Tuition Reimbursement

Student loan repayment

Volunteer time off

Crowdfunding match

Job Description

Live Nation Entertainment is recognized as the world's leading live entertainment company, known for orchestrating unforgettable experiences through its various global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. At the forefront of ticketing innovation, Ticketmaster facilitates the sale of over 620 million tickets annually, serving a client base of around 10,000 worldwide. Live Nation Concerts stands as the largest provider of live entertainment globally, promoting more than 50,000 events annually. These performances showcase nearly 7,000 artists across over 40 countries, connecting fans with live music like never before. Live Nation Media & Sponsorship leverages these expansive events to create strategic marketing programs, enabling over 1,200 sponsors to engage with an audience of 145 million fans yearly. This collective effort places Live Nation at the vanguard of the entertainment industry, delivering high-caliber events that resonate with audiences worldwide.

The Operations Manager role at the Hollywood Palladium is a pivotal position within this prestigious organization, contributing directly to the seamless execution of world-class live entertainment experiences. The coachman facility, known for its historic and iconic significance in the Los Angeles entertainment landscape, requires operational excellence to maintain its reputation. The Operations Manager will have overall responsibility for ensuring that the facility operates efficiently and safely, covering all areas from front-of-house management to event setup and tear-down. Reporting directly to the Senior Operations Manager, this exempt role demands a proactive leader who can manage multiple departments including Security, Cleaning, Maintenance, Ushers, and Ticket Takers. Through effective staffing, training, and coordination with third-party vendors, the Operations Manager ensures that each event is executed flawlessly.

Key responsibilities include managing day-to-day operations, supervising part-time staff and frontline supervisors, and maintaining a safe and positive environment for all guests and employees. The role also involves guest service problem resolution, incident reporting, and adherence to all company policies and safety standards. Moreover, the Operations Manager acts as a representative for the venue in community and municipal matters, working alongside the General Manager to foster strong local relationships. This position requires robust organizational and communication skills, extensive knowledge of venue operations, and the capability to manage complex logistics in a dynamic environment. Candidates with at least two years of experience in a comparable role will find this an exciting opportunity to play a significant part in a globally respected entertainment enterprise. The position offers a competitive salary range from $56,000 to $71,000 USD, reflecting the candidate's experience, skills, and the market location, along with comprehensive benefits designed to support staff well-being and growth.

Job Requirements

Minimum of two years' experience in a comparable operations or management role
Strong leadership and organizational skills
Knowledge of venue operations and facility management
Experience interacting with law enforcement and local authorities
Ability to manage multiple departments and supervise large teams
Proficiency with Microsoft Office suite
Ability to handle guest service issues and maintain incident reports
Capability to work in a fast-paced live entertainment environment
Effective communication skills both oral and written

Job Qualifications

Proven leader with strong management, organizational, and communication skills
Extensive knowledge of venue operations and facility management
Minimum of two years' experience as a House Manager, Operations Manager, or comparable role
Experience interacting with police, public officials, and local authorities
Acts as a company and facility representative alongside the General Manager in community and municipal matters
Demonstrated ability to manage multiple departments and a large staff including Security, Ticket Takers, and Ushers
Proficient in Microsoft Word, Excel, and Outlook
Experience with Workday or other timekeeping systems is a plus
Excellent oral and written communication skills

Job Duties

Manages day-to-day facility operations including front-of-house, event setup and tear-down, and basic maintenance coordination
Supervises part-time staff and frontline supervisors across departments such as Security, Cleaning, Maintenance, and Ushers/Ticket Takers
Supports recruiting, hiring, onboarding, and training of event staff
Ensures proper staffing levels and execution during events
Handles guest service issues and resolves routine complaints
Maintains incident reports and escalates issues as needed
Ensures compliance with company policies, procedures, and safety standards
Coordinates with third-party vendors during events as needed
Supports a safe and positive environment for guests and staff
Assists with payroll review and scheduling for event staff