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LN Venues, Operations Manager - Hollywood Palladium
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $56,000.00 - $71,000.00
Work Schedule
Standard Hours
Benefits
Medical
Vision
Dental
mental health benefits
Flexible spending account
Health savings account
Free concert tickets
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) program with company match
Stock reimbursement program
New parent programs
caregiver leave
Baby bonuses
fertility support
adoption support
Foster support
Surrogacy support
Career and skill development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is recognized as the world's leading live entertainment company, known for orchestrating unforgettable experiences through its various global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. At the forefront of ticketing innovation, Ticketmaster facilitates the sale of over 620 million tickets annually, serving a client base of around 10,000 worldwide. Live Nation Concerts stands as the largest provider of live entertainment globally, promoting more than 50,000 events annually. These performances showcase nearly 7,000 artists across over 40 countries, connecting fans with live music like never before. Live Nation Media & Sponsorship leverages these... Show More
Job Requirements
- Minimum of two years' experience in a comparable operations or management role
- Strong leadership and organizational skills
- Knowledge of venue operations and facility management
- Experience interacting with law enforcement and local authorities
- Ability to manage multiple departments and supervise large teams
- Proficiency with Microsoft Office suite
- Ability to handle guest service issues and maintain incident reports
- Capability to work in a fast-paced live entertainment environment
- Effective communication skills both oral and written
Job Qualifications
- Proven leader with strong management, organizational, and communication skills
- Extensive knowledge of venue operations and facility management
- Minimum of two years' experience as a House Manager, Operations Manager, or comparable role
- Experience interacting with police, public officials, and local authorities
- Acts as a company and facility representative alongside the General Manager in community and municipal matters
- Demonstrated ability to manage multiple departments and a large staff including Security, Ticket Takers, and Ushers
- Proficient in Microsoft Word, Excel, and Outlook
- Experience with Workday or other timekeeping systems is a plus
- Excellent oral and written communication skills
Job Duties
- Manages day-to-day facility operations including front-of-house, event setup and tear-down, and basic maintenance coordination
- Supervises part-time staff and frontline supervisors across departments such as Security, Cleaning, Maintenance, and Ushers/Ticket Takers
- Supports recruiting, hiring, onboarding, and training of event staff
- Ensures proper staffing levels and execution during events
- Handles guest service issues and resolves routine complaints
- Maintains incident reports and escalates issues as needed
- Ensures compliance with company policies, procedures, and safety standards
- Coordinates with third-party vendors during events as needed
- Supports a safe and positive environment for guests and staff
- Assists with payroll review and scheduling for event staff
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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