Job Overview
Employment Type
Full-time
Compensation
Salary
Range $62,000.00 - $78,000.00
Benefits
Medical insurance
Vision Insurance
Dental Insurance
mental health benefits
Flexible or Health Savings Accounts (FSA or HSA)
Paid Time Off
Paid holidays
Sick Time
Personal Days
401(k) with Company Match
Stock reimbursement program
New parent programs
caregiver leave
Fertility, adoption, foster, or surrogacy support
Career and skill development programs
Tuition Reimbursement
Student loan repayment
Volunteer time off
Crowdfunding match
Job Description
Live Nation Entertainment is the world’s leading live entertainment company, encompassing global market leaders such as Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster stands out as the foremost global event ticketing platform, selling over 620 million tickets annually and servicing approximately 10,000 clients worldwide. Live Nation Concerts is recognized as the largest live entertainment provider globally, promoting over 50,000 events each year for nearly 7,000 artists across more than 40 countries. The synergy between these divisions empowers Live Nation Media & Sponsorship to design strategic music marketing programs that link more than 1,200 sponsors with the 145 million fans attending Live Nation Entertainment events annually. For further information about the company, you may visit www.livenationentertainment.com.
This exciting opportunity is for a motivated and experienced individual to join Live Nation Entertainment's Venue Management and National Fans Services teams. The role is a pivotal leadership position, offering overall responsibility for facility operations and physical plant management. The successful candidate will collaborate closely with the market leadership team and report directly to the General Manager. This exempt position entails a diverse range of duties focused on managing all aspects of venue operations and maintenance. Responsibilities include overseeing front of house operations, preventive maintenance, third-party contracting, governmental compliance, staffing, and the seamless setup and teardown of events.
In this role, you will be instrumental in developing and managing budgets related to repairs, maintenance, and venue supplies, as well as supporting preparation of annual and quarterly operations budgets alongside the General Manager. You will ensure that facility equipment, such as crowd control devices, HVAC systems, elevators, and other infrastructure, remain in optimum working condition. The role requires performing routine housekeeping and grounds maintenance to maintain safety and cleanliness of the venue’s interior and exterior areas. Coordination with city officials, venue maintenance departments, and external contractors for repair and maintenance projects will also be part of your remit.
Compliance is critical, and you will be responsible for ensuring all licenses, certifications, and government reports are current and properly filed. Maintaining strong relationships with local municipalities, police, fire departments, and other relevant agencies is essential to this position. You will implement and enforce all Live Nation policies, procedures, and programs, guaranteeing adherence to company standards.
Another key focus is personnel management, including employee onboarding, training, recruiting, supervision of part-time staff across multiple departments (such as Security, Maintenance, Cleaning, Usher/Ticket Taker), and ongoing staff development programs. The position demands a commitment to providing a safe and enjoyable environment for both guests and employees. You will investigate and resolve guest complaints, maintain incident reports, manage pending cases, and attend arbitration hearings if necessary. Crucially, this role will require being present onsite for both show days and non-show operations to ensure smooth venue functionality.
Live Nation Entertainment prizes leadership that exemplifies strong management and communication skills, deep knowledge of venue operations and facility management, and experience liaising with public officials. The ideal candidate will have a minimum of two years' experience as a House or Operations Manager or in a similar role, with demonstrated ability to manage multiple departments and a large number of staff. Proficiency with Microsoft Office applications and familiarity with workday or timekeeping systems is advantageous.
This position comes with a competitive salary ranging from $62,000 to $78,000 USD based on qualifications and experience. Live Nation Entertainment promotes a fast-paced yet inclusive work environment with a commitment to equal employment opportunity, diversity, and accommodation for individuals with disabilities. If you are passionate, motivated, and eager to contribute to one of the leading names in live entertainment, this role is the perfect fit for you.
This exciting opportunity is for a motivated and experienced individual to join Live Nation Entertainment's Venue Management and National Fans Services teams. The role is a pivotal leadership position, offering overall responsibility for facility operations and physical plant management. The successful candidate will collaborate closely with the market leadership team and report directly to the General Manager. This exempt position entails a diverse range of duties focused on managing all aspects of venue operations and maintenance. Responsibilities include overseeing front of house operations, preventive maintenance, third-party contracting, governmental compliance, staffing, and the seamless setup and teardown of events.
In this role, you will be instrumental in developing and managing budgets related to repairs, maintenance, and venue supplies, as well as supporting preparation of annual and quarterly operations budgets alongside the General Manager. You will ensure that facility equipment, such as crowd control devices, HVAC systems, elevators, and other infrastructure, remain in optimum working condition. The role requires performing routine housekeeping and grounds maintenance to maintain safety and cleanliness of the venue’s interior and exterior areas. Coordination with city officials, venue maintenance departments, and external contractors for repair and maintenance projects will also be part of your remit.
Compliance is critical, and you will be responsible for ensuring all licenses, certifications, and government reports are current and properly filed. Maintaining strong relationships with local municipalities, police, fire departments, and other relevant agencies is essential to this position. You will implement and enforce all Live Nation policies, procedures, and programs, guaranteeing adherence to company standards.
Another key focus is personnel management, including employee onboarding, training, recruiting, supervision of part-time staff across multiple departments (such as Security, Maintenance, Cleaning, Usher/Ticket Taker), and ongoing staff development programs. The position demands a commitment to providing a safe and enjoyable environment for both guests and employees. You will investigate and resolve guest complaints, maintain incident reports, manage pending cases, and attend arbitration hearings if necessary. Crucially, this role will require being present onsite for both show days and non-show operations to ensure smooth venue functionality.
Live Nation Entertainment prizes leadership that exemplifies strong management and communication skills, deep knowledge of venue operations and facility management, and experience liaising with public officials. The ideal candidate will have a minimum of two years' experience as a House or Operations Manager or in a similar role, with demonstrated ability to manage multiple departments and a large number of staff. Proficiency with Microsoft Office applications and familiarity with workday or timekeeping systems is advantageous.
This position comes with a competitive salary ranging from $62,000 to $78,000 USD based on qualifications and experience. Live Nation Entertainment promotes a fast-paced yet inclusive work environment with a commitment to equal employment opportunity, diversity, and accommodation for individuals with disabilities. If you are passionate, motivated, and eager to contribute to one of the leading names in live entertainment, this role is the perfect fit for you.
Job Requirements
- Minimum high school diploma or equivalent
- At least two years of experience in venue operations or facility management
- Demonstrated leadership and communication skills
- Experience working with public officials and law enforcement
- Ability to manage multiple teams or departments
- Physical ability to lift up to 50 lbs
- Ability to climb ladders and work at elevated heights with safety protocols
- Availability for flexible schedule including days, nights and weekends
- Ability to stand for extended periods, bend and stoop
- Willingness to wear earpiece for radio communication
Job Qualifications
- Proven leadership and strong management skills
- Extensive knowledge of venue operations and facility management
- Minimum two years’ experience as House or Operations Manager or similar role
- Experience liaising with police and public officials
- Empathy and sensitivity to needs of individuals with disabilities
- Passion for delivering engaging fan experiences
- Experience managing multiple departments with large staff including security and ushers
- Proficient in Microsoft Word, Excel and Outlook
- Excellent oral and written communication skills
- Experience with Workday or timekeeping systems is a plus
Job Duties
- Manage all aspects of facility operations and maintenance including front of house operations, preventive maintenance, and third-party contracting
- Ensure completion of all outstanding tasks personally or via delegation
- Develop and oversee overhead expense budgets for repairs, maintenance and venue supplies
- Assist General Manager in preparing annual and quarterly operations budgets
- Maintain optimum operating condition for all facility equipment such as crowd control devices, HVAC, elevators
- Perform routine housekeeping and grounds maintenance to keep facilities clean and safe
- Coordinate with city officials, venue maintenance departments, and contractors for repairs and maintenance
- Ensure all licensing, compliance, and certifications are up to date
- Develop and maintain relationships with local municipalities, police, fire, and other departments
- Manage required governmental reports and filing
- Implement and enforce Live Nation policies and procedures
- Assist with onboarding, training, recruiting, and supervision of part-time staff and multiple departments including security and ushers
- Manage training programs and development for event staff
- Provide a safe and enjoyable facility for guests and employees
- Oversee operating department compliance policies and procedures
- Investigate and resolve guest complaints
- Maintain and monitor incident reports, manage pending cases, and attend arbitration hearings
- Effectively manage and approve payroll for in-house departments
- Be present onsite for show day and non-show operations
- Perform other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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